I want to preface this by saying my 1/5-star review is NOT for the Y6 instructors, who were truly wonderful and deserve 5/5 stars. However, the studio itself, under its current ownership, has left us with a lasting negative impression.
We originally came to YogaSix Barrington for exercise and good energy, but unfortunately, what we've experienced instead is a money-hungry franchise owner who has prioritized profits over integrity.
During a period of medical hardship for my family, my wife personally requested with studio staff to cancel her monthly membership. The attendant confirmed that it would be canceled. However, for six months, we were unknowingly charged for services we were told had been canceled. During that entire period, not a single service was used. We trusted the cancellation had been properly handled, and only discovered the ongoing charges later. We are, of course, kicking ourselves for not catching it sooner, but the fact remains that YogaSix was taking our money while we thought the membership was closed.
When I brought this to the owner's attention, she offered us a mere 10-class package as compensation for six months of full membership fees they had taken from us. After pushing back, the owner then offered a refund for only the last three months--claiming that because we had received texts during the first three months, we could have responded to those if we were being inappropriately charged.
WHAT WERE THE TEXTS THAT SUPPOSEDLY SHOULD HAVE ALERTED US? THEY WERE MARKETING TEXTS ASKING US TO SIGN UP FOR A MEMBERSHIP! Why on earth would anyone, after canceling their membership, think they hadn't successfully canceled when they then receive texts asking them to sign up for something they've already canceled? This is their justification for keeping our money?
To make matters worse, the owner is now claiming that because we canceled in person instead of in writing, our cancellation is somehow invalid. This is absolutely laughable, given that their own website clearly lists under their terms that "in-person cancellation" is the first acceptable method of canceling a membership.
Additionally, YogaSix charges different people wildly different prices for the exact same monthly membership and refuses to list their pricing publicly. Why the secrecy? If you're confident in the value you offer, why not be transparent? Instead, they choose to be shady and take advantage of customers however they can.
We feel completely taken advantage of by this studio and its management. I highly recommend avoiding YogaSix Barrington unless you are comfortable with a studio that puts profits ahead of customer care and fairness. read more