Stay far away. This place is run by monters and rasist. They turned down a family of four because despite providing them with our names, surnames, address, telefon numers and bank statements that were accessed with passwords and security details on the phone for both me and my husband (that they were keen to look at) my husband did not have a bank card on him! I had, I was fine but the whole Family of 4 was refused (already paid for) one night stay including two children one of which was 8 months old!!!!!! Staff decided it is ok to leave us with no accommodation on a cold and wet October evening. Far away from home we were forced to spend the cold night in the car with the baby, with no access to hot water to make baby a milk!
We have complaned to the manager many times who really did not care and believes the staff decision to turn all 4 family down including a baby was a great one, did not refund us already paid money and said we could have booked a stay elsewhere on the night with absolutely no consideration that if we had money to book in a hotel (and also such short notice) we would have not booked a stay in a hostel for £37 in the first place!
No one cares, we only leave and work in thus country, not british so not valid, with the 8month old baby or not.
Disgaceful monsters! read more