very good service on time I requested cab at 8 am n cab was there at 7:55am ..friendly driverread more

Great taxi service. I called and they sent me a cab out which arrived in approximately 15 minutes…read more I thought that was excellent. Nice people too.

Called last minute on a Friday evening. They said they'd be there in 15 and they were. Quick and…read moresmooth ride, friendly driver and reasonable prices. Will definitely keep their info around for future cab rides.

Called A1 early for a ride to the airport. We sat out on our porch in the freezing cold with all…read moreour luggage--no cab. Called back 20 minutes later. The driver was looking for the wrong street. I told him the correct location. Long story short, 45 minutes later we jumped in our car in a panic and parked in short-term parking for a 10-day trip. Nail-biter. Very nearly missed our flight. Will absolutely never use them again.

The driver arrived one block from my house. He did not speak English. He entered my destination in…read morethe GPS twice and still was lost. He asked me for directions, which I thought was his job. He got very lost and took over 3 times the normal time to arrive. Even though I left very early, I barely got to my appointment on time. My destination was less than a mile from their office, so he should have known something of the area. It took 30 minutes to go less than 3 miles. $15.00

This taxi company is a joke and a F*{€|£ rip off. The driver didnt even have the meter running and…read morei only went 1 mile and he tried to charge me $10. I told him im a commercial driver like him and he kept trying to haggle with me. This is ridiculous that they are doing this. I feel sorry for the elderly because they could easily manipulate them.

I reviewed OnTime Transportation back in 2022 when I was a first time customer. At that time, the…read moreservice was so good that I gave them five stars. So I'm back to re-review! I have been using OnTime Transportation ever since 2022 and have found them to be the best and most reliable car service I have ever used. Pick up at home has always been on time or early. The drivers are happy to move and handle luggage. I have had pick ups both at SFO and at Pier 27 in San Francisco - I call when I'm on the curb and the wait time for the car to arrive is within 10 minutes. The drivers have had no issues with late flight arrivals and always arrange to be there whenever the plane has landed. The cars are always clean and well maintained and passenger comfort is always the focus. Billing and tips are handled via email invoice, which helps with busy airport drop offs - no hassling with cards on cash for payment when getting to the plane on time is the many worry for the day. Drop offs are always right to the airline and entry door that is most efficient. Roger is the owner and he is dedicating to providing excellent service. Over the years I think we have become good friends. He is well versed in current news and events and conversations with him during the rides are always engaging and make the ride time go by quickly. When I call for a reservation, if Roger doesn't answer immediately, he gets back to me within 10 minutes. He confirms pick ups the day before. He is willing to go out of his way to fulfill service requests. He's the best! Between the great staff, great owner and great service, I highly recommend OnTime Transportation. Knowing that this is a locally owned business just adds to its excellence. Thanks, Roger!

They should be named Flat Tire Transportation…read more Signed these guys up for transportation from Brentwood to SFO. Leaving in June, getting back in July. I've used them before with no problem. The night we were leaving, we had them booked for 8:30pm. It's 8:45pm, and they still have not arrived. I called them, and Roger answered and he called the driver, and the driver said he got a FLAT TIRE and got in an accident on the road. Why didn't this driver call Roger and let him know, so he could inform us? Anyways, Roger arrived at 9:15 and took us to the airport. He did NOT honor their "less than 20 minutes late or it's free" guarantee. Pfftt!! Then, a month later, we arrive back at SFO, and they are supposed to pick us up at midnight. But instead, I get a call from Roger and SURPRISE, their vehicle had a FLAT TIRE and they cannot pick us up and we are on our own to find a ride home at midnight. Thanks!! Just wondering, what are the odds that BOTH TIMES they got a FLAT TIRE?? Pffttt!!! NOT RECOMMENDED!

great experience...very detail oriented, which I appreciated. I knew just what to do to make the…read moreconnection!

I left my prescription glasses on the seat of van. Driver turned right around when I called him and…read morereturned them to me quickly. My trip to Ireland would have suffered with me not being able to read! They are great!

If I could rate this place zero star I would! And whoever rated this place 5 stars must be the…read moreowner of this place! My bf and I needed a taxi on a Friday morning to el cerrito Bart station to get to a flight in SFO to Vegas. I called Thursday afternoon to set up a pick up time for Friday morning at 7:30am. The guy on the phone had a horrible heavy accent and when I told him what day and time I needed service , he said that they don't drive at that time. Then I'm thinking are you shitting me? Cabs should always be available! So I said what? And he paused and he said ok and I said ok? You will be here on Friday at 7:30am? He said yes I will call you Friday morning at 7:25am. After that was said and done the next morning, it was 7:25am and I got no call from the stupid cab driver. We went down by our car and still no cab. I called and nobody answered, I called again and I said I called about a cab yesterday and there is nobody here, I have to catch a flight in SFO! The guy never showed up!!!! HORRIBLE HORRIBLE HORRIBLE HORRIBLE Avoid this place at all costs - on second thought , avoid cabs at all costs! Get a ride from someone you can trust will be there!

The taxi was on time, clean, good driver who was friendly...all in all a good late-night…read moreairport-to-home (SFO to Berkeley hills) experience. Thank you.

Apparently they only have one driver and he doesn't work on Friday mornings when i needed a cab to…read moretake me to Concord for a medical appointment

I'm writing this based on how RUDE a taxi driver was. I was…read morein a parking lot with my 86 year old grandma. She was having a hard time getting out of the car(she's 86!). We had parked directly in front of the store so she would not have to walk. There are over ten open spaces for customers to park. He(his car number is 68) decided he needed to swerve into the parking space next to us missing my grandmother by inches. No apologies. He didn't even look at her. He's also parked in curbside pickup doing absolutely nothing. If this is any indication on how he drives.....be aware