WARNING TO ANYONE CONSIDERING BLACK DIAMOND LIMO & PARTY BUS…read more (I didn't want to make this post but I've given them a week to respond to our situation & I'm being ghosted) I booked a 20 person party bus in February for my girls & 18 other friends for prom. We paid $1,807.14 total. I have text confirmations with correct timing & pickup locations. I also confirmed with them where dinner drop of was etc. I also asked Kimberly, the manager, if we could see pictures of our bus. She replied, "It's one of the 20 person buses listed." I thought this was weird but I knew they were probably in their busy season so i just referred to their website with their listed inventory. On Saturday, April 5th (Blanchard's prom day), the bus was suppose to pick them up at The Springs in Blanchard at 4:00. At 4:10, I'm calling wondering where they are. The driver went to the wrong venue in Edmond. All the kids & parents had to scramble & drive them all to Norman for pictures. The bus driver took 1 1/2 hours to get to Norman from Edmond when he finally arrived then they arrived late to their dinner reservations. When the bus arrived in Norman, I almost fell over in shock. The pictures of their inventory listed on their website was NOT what we got. (Pictures posted below). The bus was hot with a barely working A/C, the speakers barely had sound so the kids couldn't even hear the music. A parent had to meet them and give them a Bluetooth speaker so they could listen to music. There was an ice chest left on the bus with beer in it and spilled beer as well and there was spilled beer and one boy got it on his prom tux and had to take it off from smelling like beer. Kimberly, the manager, offered for us to use to bus until 10pm because of the mishaps but I told her that wouldn't work due to our prom starting at 7:30. I called Black Diamond Saturday night, Sunday and every day since. I've called, left messages, left voicemails and sent emails. I'm being ghosted because they don't want to refund me any money but I'm not backing down. As a business owner myself, you run your business off of good reputations & doing people right. I know businesses make mistakes as I have but you do what it right & you make it right. This is NOT the case.

Great company and their party bus is top of the line. Super clean, and courteous driver. Definitely…read morewould use them again.

Unreliable. I made a booking 2 times for a ride to the airport days ahead only for it to be…read more"canceled " somehow.

Horrible customer service! Called to speak to a representative needing a last minute shuttle ride…read moreat 3:20 am. The person on the phone says that I would receive an email saying the shuttle would be canceled because they don't have that available time. Why in the heck would that availability show on their website. Lousy service.

I made my reservation a week in advance and notified them I'd be traveling to the airport with an…read moreinfant, which they said was not a problem. They sent me a confirmation email and text. About 40 minutes before I was scheduled to be picked up, I received a text stating my driver had been dispatched (which was clearly an automated message meaning nothing as you will soon figure out). 15 minutes after the scheduled pick up time I called the company to find out where the driver was and they informed me the driver was never contacted and they couldn't get anyone to me in time for me to make my flight. As nice as they were on the phone, I just couldn't believe they left me in that situation. I called an uber driver that was close by and got to the airport at half the price this company charges. I plan to warn others of this terrible company and recommend uber from now on.

Had a great drive from a downtown hotel to the airport. So much nicer and more comfortable than a…read moretaxi. Nathan arrived within 2 minutes, his car was clean, comfortable, and he was exceptionally friendly. I would call Premium Car any time I'm in OKC!

Xin cám n tài xế dễ thng và nhiệt tình Trevor và công ty Black Rose Limousine, tại Oklahoma City…read more Mình cha bao giờ có cảm nghiệm thú vị và rất hài lòng, về sự phục vụ chu đáo của Trevor và công ty Black Rose Limousine. Ai trong lúc tang gia bối rối rất cần những dịch vụ hỗ trợ tốt cho buổi tang lễ diễn ra ra đợc hoàn hảo chu đáo. Một trong những dịch vụ quan trọng là việc chuyên chở của các bạn, đã đóng góp cho việc hoàn tất buổi tang lễ, không một s sót nào đáng tiếc xảy ra, sự nhiệt tình chu đáo, vui vẻ phục vụ, nên mình xin hân hạnh giới thiệu đến tất cả mọi ngời: Ngời Tài Xế rất đẹp trai vui vẻ, nhiệt tình, đáng yêu, và sự chân thành phục vụ của công ty Black Rose Limousine. Mình hy vọng tất cả mọi ngời cùng chung cảm nghĩ với mình, trong cung cách phục vụ dịch vụ đa đón của công ty Black Rose Limousine. Nếu bạn cha trải nghiệm qua dịch vụ tuyệt vời này, hãy thử một lần cho biết! Thanks to the cute and enthusiastic driver Trevor and the Black Rose Limousine company, in Oklahoma City. I have never had an enjoyable experience and very pleased, about the attentive service of Trevor and the company Black Rose Limousine. Who in the funeral is confused need good support services for the funeral to take place perfectly and thoughtfully. One of the important services is your transportation, which has contributed to the completion of the funeral, not a single unfortunate mistake has occurred, enthusiasm, thoughtful service, so I would like to introduce this services to everyone: The drivers are very handsome, cheerful, enthusiastic, lovely, and the sincere service of the Black Rose Limousine Company. I hope everyone will share the same feelings with me, in the way of Black Rose Limousine's shuttle service. If you have not experienced this great service, give it a try!

Thank you Trevor for a night of memories made. This service was prompt and the driver was…read morecourteous and accommodating for sure. Troy was a fantastic driver and we had a fabulous time. Highly recommended. This service was referred to us by another limo company in town ... nice to see companies supporting each other. Great customer service. Just what I like.

Great service! They helped us out for a wedding and we couldn't have been happier! No surprises!read more

paid $700 to ride in a hot box!!! no air conditioning in the tahoe limo!! they know the air dont…read morework but will still rent this out to a large party. it was over 90 degrees inside this vehicle and the company did not care! they were just mad about the reviews given!!!! do not rent from them!!! low class, low standards, no resolutions, horrible customer service when trying to resolve things but they will sicker you in, in the beginning! just beware!! 00000 stars!!!

We needed a notary to come to the hospital and Kelly answered every call quickly and provided great…read moreadvice during a crisis. I'm impressed with the level of care she provided.

Quick and efficient. Called and was scheduled to meet in a two hour time. (I've sat longer than…read morethat in the DMV)

I had a very good experience with Thunder Moving…read more I had already gotten quotes from several companies when I messaged Kye on Yelp. I am glad I switched for a few reasons. 1) Some other moving companies charge you from the time their truck leaves their own building to the time they get back to their own building, which makes zero sense. Thunder Moving only charges you for time the guys spend actually moving, down to the minute. 2) Kye responds basically instantly, most of the time within minutes. Communication was flawless, which is of insane importance on days where everything overlaps and needs to happen as smoothly as possible. 3) I told Kye I couldn't match an exact 2:00 PM window because I was closing on my house right at 1:00 PM and didn't know how long it would take. He said it was no problem and that he would let the team know. I happened to close early and messaged Kye and the moving team called me within like 20 minutes. 4) Clayton and Cade were very polite and professional. They had a trustworthy, small business demeanor and at no point did I feel uncomfortable in a series of potentially stressful/vulnerable situations. I immediately told them that I had one item I was worried about, a massive marble table that took me and my friends great effort to move. Clayton and Cade picked it up like a Ritz cracker and said that they could do it no problem. When placing the actual table at the new house, I initially wanted them to put it off-center to fit a side table in the dining room, but Cade said, "Do you want it under the light?" and I thought, "duh, he's right." I'm glad he said something cuz it would be a royal pain in my ass to move it later, even a few feet. Clayton seemed to have the leadership role and asked all the right questions and was very efficient with time and going over paperwork. He started the clock literally the minute they started moving so there was no "bloat" or an inflated price. He even slightly corrected a few minutes we had spent going over some things since the actual moving was done. Overall, he came across very knowledgeable and definitely has leadership potential. Cade was awesome too and super friendly. When I first saw them get out of the truck, I thought "man these guys are string beans," but actually they were super strong. At one point Cade was carrying a million pound object with just his fingers and had a facial expression like he was carrying a piece of paper. From the time the clock started to the time they were done, they were in constant movement. There was no slacking or breaks, not that I would have complained if they needed breaks. I'm just pointing out these two guys were super efficient. They made a plan for every object and communicated well between each other. Anyone who's moved knows that the planning part is the most important when trying to fit weird-shaped things through small doors and they made a great team. It would have taken me and my friends double the amount of time with triple the amount of headache. 5) The ending price was actually cheaper than I expected. There were no hidden fees, literally just the math of the hourly rate times the minutes used. I think maybe there were some minor charges for things like wrap or something, but I either didn't use it or didn't use much. 6) Their Yelp reviews were WAY better than competitors. Even the complaints seem to have the irate customer dying off on responses while Kye is still replying. If you're that mad and have a justifiable reason, I don't see why you wouldn't keep following up both in email and on Yelp. Definitely seems like if Thunder were in the wrong, you wouldn't let them have the last word and just give up. Anyway, obviously I can't speak to their ability to handle disputes, etc. since my experience was seamless, but I've worked in CS/Management for a long time and have dealt with thousands of irate customers. I've never seen a customer who was absolutely in the right just stop responding. If you got the proof, you got the proof, and you aren't going to stop chasing money that you feel is yours. Just my two cents. Anyway, moving is super annoying and I hope I never have to do it again. Even with Thunder doing all the heavy lifting, I'm exhausted and in pain. But if I had to move again I would for sure use Thunder Moving and highly recommend them.

I was reading all thier reviews on their website and saw allot of 5 star reviews and all I can say…read moreis it must be from all their relatives because I never saw the company do or act in any way but negative. Read all thier reviews because my experience was just like most of the 1 star reviews. Unprofessional, but more importantly they are con men. And no this isn't another Karen they literally ripped me off with one of their standard business practices, the bait and switch. Their employee had my wife sign a phone that was in the middle of a chaotic move. She didn't speak with them I did so she had no idea that the contract was nothing that I had agreed to nor that the ins. They carried was in itself a con (I mean who in their right mind would agree to insurance that paid .60 cents a pound on all their prized possessions?). They not only damaged my stuff they left so many things behind that im still noticing things missing. They are the worst that society has to offer in this day and age. All about their selves and could care less about their customers. So hire them if you want to but remember when u get ripped off for thousands of dollars of your property and most valued possessions dont say you haven't been warned k.

We give these guys odd ball orders and standard orders all the time and they always come through…read more They have helped my company save a ton of money. If I have someone on the road and need some stuff printed and overnighted, they do it right away and ship it out and let me pay later. They have been a real asset to my company and I highly recommend them. Yesterday, my partner called them and told them we need 1500 copies of our forms overnighted to 3 different locations in the US. The job was done and shipped out first thing this morning allowing for uninterrupted production to continue. I can't recommend them highly enough. Give them a try

The most unorganized disaster of a business I've ever seen. Instead of being apologetic for their…read moreshortcomings, they prefer to be rude and arrogant.