I had left my documents with an agent and wasted my time scanning some more to him. Each time I…read morecalled to know the status he promised my taxes was been processed. I waited 6 weeks and still did not get a call back. Walked there to see someone was in the building who happens to be a co-owner. They hadn't even started working on my taxes and misplaced my folder with the documents I had dropped off. Do your due diligence before giving this guys your informations and trust. This is the location on Cunningham Drive in hampton.

We had multiple delays and mistakes made by Liberty Tax in the preparation of our business tax…read morereturn. The mistakes were leaving off some of our business expenses, incorrect depreciation calculations and incorrectly reporting business expenses when they corrected the return. They had to revise our return two times before we were comfortable with signing because they didn't have a legitimate tax reason for leaving off the expenses or reporting them wrong. They had our income statement and a quick check on the grand total expenses against the business return expenses would have shown them the mistakes. We can't believe a tax preparer doesn't have simple checks in place to catch a transpose mistake like this. They had our balance sheet that shows the fixed asset total. They also had a detail listing of the disposals and sales. They also have the depreciation detail listing from prior year 2018. These 3 documents together allow them to calculate the current year depreciation correctly and remove the disposals and sales correctly. Again, a tax preparer should be able to calculate the differences or check behind their work against the totals given. If they don't understand the documents quick communication with the customer can resolve but they didn't do any of this and reported it wrong. They made the same type of mistake on our depreciation in our 2018 filing that we had to point out to them for corrections. These again were transpose mistakes or simple addition and subtraction mistakes. We don't recommend using tax Liberty because you can't rely that they will report the numbers on your return correctly. We don't think we should have to double check the returns in the way we felt we had to when we are paying for a service like this. If we hand over our business records and they can't follow those totals, something is very wrong with that. We also experienced the first delay after our first scheduled appointment when the return wasn't even ready and then more continuous delays as we requested them to fix the errors. All communication efforts were driven by us trying to follow up. They never reached out to communicate the delays until we inquired on why it was taking so long. We started our return process on 1/16/20. They completed our return on 2/24/20.