My husband took his hand me down triathlon bike to Columbus to be tuned up, they basically said it…read morewasn't worth their time to fix and to just buy a new one (~$1,000). A year later we took it to the Bike Doctor and they were so helpful, especially since we don't know too much about bikes. He quoted us what he charged us, and it was fixed when they said it would be done. They were completely upfront about what exactly needed to be done to it and we didn't fee taken advantage of one bit! Highly recommend, they're upfront and honest guys!

I took my bike in two Saturdays back to have it looked at a week before we went on vacation. I…read moreexplained to Jake that I was hoping to take it with me. Long story short, I lost track of time, and didn't call until the day before we left on vacation. He explained that they were super busy, and I understood, but reminded him politely that I was going on vacation, and I'd appreciate a quick look. He called back 2 hours later, and said it was fixed. It was a simple repair for him, a chain replacement and derailleur adjustment. I was super happy it wasn't anything major, and they got to squeeze me in and I took my bike on vacation with me. When I went back in, Jake was very nice and professional about everything. I would recommend them to anyone needing their bicycle looked at.

Five stars isn't enough. Breakaway Cycling, for me, is one…read moreof a kind. Here is the gem you find in a small town. Dan and Breakaway Cycling is the be all and end all. No brag, just fact. I first met Dan when he was supporting GOBA and saw his talent and care then, some 20 years ago. He and his staff at Breakaway don't just do it well, they do their best. Dan was able to diagnose and solve tire issues on my '85 Bridgestone Touring. It has an odd tire size, 27 1/4 Schrader. Best, Breakaway found a C&O Canal path tire for my upcoming trip. I just picked up my '22 LOOK 795, in for a firmware update and resync. Kevin is now installing half stepper cranks on two Christmas presents, Cannondale T 700's. This tuning and general going over & spiffing, will include fresh brake pads. They'll also put on C&O tires. Breakaway Cycling is one of the reasons Delaware is the place to live.

Very knowledgeable and caring staff. They will not do a half job. Only do it right! Many years of…read moreexperience to fit or repair a bike.

Very helpful. It is tough to find , it is located on a corner. It is worth yours trip.read more

They did a wonderful job tuning up my grandson's bike. Finished the job in less than a week.read more

My hubby and I are avid bikers, and have been thinking about trying e-bikes for a while. After we…read morehad spent a day in Berlin and Walnut Creek, I saw an ad for e-bike rentals at Charged Ride and we decided to try these out the next morning. Wow! The customer service was outstanding, and the e-bikes themselves were loads of fun. Kyle was extremely helpful as we decided how long we wanted to rent the bikes, and gave us great instructions on their operation. He also gave us a card with his number in case we needed anything. The bike trail from Holmesville to Killbuck (which Kyle suggested) is paved and very-well maintained. My hubby's bike got a flat tire at that point, so he called Kyle; he showed up with a new rental about 15 minutes later so we could enjoy riding back to the shop. Now hubby wants to buy two e-bikes. :) This is how a business should be managed.

From the owner: Our business specializes in e-bike rentals in Amish Country, Ohio. Our Holmesville location is…read morelocated near the Holmes County bike trail.

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

Brad is the most knowledgeable person I have ever met when it comes to bicycles. He knew exactly…read morewhat I would like, what models based off riding and my perfect bike and even sizes. Needless to say he is the reason I'm brand loyal to Trek. Customer service is top notch here. 100% ask for Bradley, he's the man!

Super friendly, knowledgeable, and didn't make me feel like a doofus. Tuned and cleaned up my bike…read moreto the point where it felt brand-new. Parking lot is busy, so be careful! I feel more confident riding my bike after the tune up, but wow, was it ever expensive! Definitely could have purchased another bike for what I spent, but I had a gift card, so that helped. Not sure I could have afforded them, otherwise.

Now at 1225…read moreCleveland Ave Ashland OH 44805 Great bike shop. Great maintenance available.

What a bike shop. I've been to plenty, mostly in the Cleveland area despite the drive I'm thinking…read moreof making this my go-to shop. Their staff takes time to learn about your riding style and what you are looking for. When it comes to repairs, they explain what they are going to do, show you, offer helpful input and they provide a reasonable time table on when the work will be completed. On top of all that, they provide great recommendations for local rides and upcoming competitions. Sometimes bike mechanics can speak with an air of superiority reminiscent of IT-guys. Not here, their mechanics approach bike riding/repair with the idea to teach, grow and cultivate your interest.

You cannot beat the staff - every single one of them provide exceptional service. From time you…read morewalk in while you're waiting for your bike to be serviced and for the staff member that actually takes care of you. This is a great Trek bike shop. Thank you Bodi!! You made my day.

So I've bought 5-6 bicycles from Trek over the last 3 years and never once had a problem. Fast…read moreforward to now... I came in the store and ordered a bike from Devon and I had great customer sales interaction. He helped me find my bicycle online, we ordered it and about 2 weeks later I got a phone call to come in and pick up my new bicycle. When I walked in, I was greeted and I told them who I was and what bicycle I ordered. They brought it out front and it had a pretty bad scratch on the rear of the bicycle. (Not something that would go away) I also noticed it had a lot of grease/ hand prints all over it and the grips were not the ones pictured online. Thought no big deal, I'll just clean it when I get home. When I said something about it, the sales associate knew exactly there was a mistake but had to speak with the manager. Well the manger, Patrick comes out and starts finding excuse after excuse not to address something like the bicycle grips, (said, Trek has the right to put whatever parts on they want) sales associate tells him this is not correct and it's one of the selling points of the bike. So Patrick finally caves in and pulls something close enough off the shelf in stock to the Bontrager Satellite IsoZone Plus grips. Still not the same but I'm like whatever at this point, I'm not tryin to be that guy. Honestly I didn't like the fact I had to explain myself on why this wasn't right. But the grips were close enough, so why make a bigger fuss? At this point I'm tryin to be super cool about everything but also kinda taken back at the Trek sales experience. So I take the bike outside and load it into my truck and I notice the paint is chipped where the cable is routed through the frame and it's very sharp and could cut you if you accidentally touched it. I also noticed a lot of marks, scratches all over the bicycle. They also forgot to give me a take home bag, it's this bag with the warranty card and other Trek bicycle care cards and a tune up. So I bring the bike back inside and maintenance guy is more than willing to find solutions to try and fix the bike, unfortunately there is no paint touch up left to match. But the entire time the manger had a poor attitude towards what I felt like was me and to find any solution to fix what was wrong with this bike. So these weren't issues that were something that occurred from shipping, these were issues that were caused by whoever built the bike. Now mind you, not one other bike in the store look like this. None of them had excessive grease or fingerprints all over not to mention deep scratches. Those showroom bicycles were all nice and shiny and squeaky clean so my question is why didn't they just clean the bike after calling me and told me to come pick it up or look it over to see all the flaws? I just had a very poor interaction with their manager and I asked if I could return the bike and could they do anything as far as a little discount if I spent more money on a nicer bicycle and he said no. So I just ended up returning the bike on the spot. At this point I was just done with my new bike experience. Needless to say that all the staff members were wonderful but the manager wasn't the best at customer service. Definitely not the way a customer wants to pick up a brand new bike from a company such the Trek Store. Mind you these are $1000+ bicycles in here. But I'm sure sales are great and who cares about one persons bad experience? What's sad is that, at the time I really wanted another Trek bicycle and I would chalked up half of the stuff wrong with the bike, have I of had better experience picking up a brand new bicycle.

Helpful and courteous, will definitely be visiting again. Helped me find some tires, price tubes,…read moreand advised on parts availability for a couple bikes I'm trying to fix myself. Family friendly environment.

Been looking all over the place for Trek bikes, luckily I came across "Y-Not" due to a work trip!…read moreThe store manager was amazing, very knowledgeable and helpful! Made sure what I got was what I needed! Didn't feel like he was trying to up sell me anything! I strongly recommend anyone in the area to come and visit! It's not the biggest but sure has a wide selection of stuff, and not to mention your first tune up is free if you purchase a bike! Keep up the good work guys! P.S they offer Military and Law enforcement discount! Thank you for hooking me up guys!

What a great experience I just had. I was interested in purchasing a few ebikes. I wanted to test…read moredrive, but the one I wanted was not in my location (lectric bike). I made the quick trip to Prospect to Jeffs bicycle repair. He let me try several bikes around the neighborhood. I was given good instruction how to drive them. I was shown the differences between the different bikes. They had several different suppliers and models to test. I ended up ordering one and a bike rack also. They will be putting it together for me when it comes in. I was super impressed by the customer service and happy to support a local business.

From the owner: We are a locally owned Bicycle and eBicycle shop offering sales and repairs. read more