I have been having trouble with my internet for more than a month, and every time they just want to…read moregive me some tips to fix it. Now i asked that they send someone to fix it and they want to charge me for sending a mechanic. That should be included in their service.

Have you ever tried to teach your door knob to speak Greek? That's what it feels like to deal with…read morethese people. Every time I talk to someone there they'll tell me something different and disagree with whatever was last said even if I've got in writing (e.g. email, social media message). They provide internet services, yet only accept a change of info by snail mail. So I paid 8EUR to mail them a letter with proof of delivery yet apparently they didn't get the contents of the letter. I'm so annoyed at how incompetent they are and at how much of my time they've wasted. UPDATE: you can only cancel your account by calling their expensive 0900-number. Maybe that's with every service provider, but so you know.

The customer service is excellent here. They are informative, friendly and professional. You don't…read morehave to pull their teeth to get proper customer service.

I enjoyed my experience here. Pretty much every T-Mobile I've visited in the North Holland area has…read morebeen extremely helpful and kind to me. I was worried about language boundaries, but that was not an issue! Vincent helped me set up my phone plan and ensuring that I had all of the necessary materials and information before I departed. I ended up visiting again due to technical issues with my SIM card, which he also troubleshoot for me. During both of my visits at this location, the staff were super welcoming and gave me insights into the city. I recommend coming here as it's very easy to reach from public transit and out in the open. I also recommend getting the T-Mobile app, which is offered in English; whereas, the website is strictly in Dutch.