I was on hold for 10 minutes before I was told that I had to be transferred to another department,…read moreI was on hold with them for 18 minutes before they told me they had to transfer me again!!!!!!!!!!!! What a terrible system for booking or rescheduling an appointment. I hope you have all day :(

Couldn't hope to be treated any better. The staff was friendly. The Technician went out of Her way…read moreto make me feel relaxed and to help me be as comfortable as possible. She was very patient with me. Modern equipment. Clean. Walk in service. My wait was less than 10 minutes. I will go back if needed.

These folks were the nicest! From the intake to the tech, everyone we encountered went above and…read morebeyond to support my disabled mother in her experience. I can't say how much I appreciate people who have empathy in this line of work. I would recommend this location to anyone!

After a not-so fabulous experience the week before at University Orthopedic MRI Center, I was…read morereferred to the Imaging Institute for an open MRI. An incredibly clean, modern facility, equipped with couches, a flat screen television and plenty of setting in the waiting room, it's a stark contrast to what I had been anticipating. I was seen on time and was taken back to a maze of dressing rooms and lockers. After a brief wait (and one hilariously giganticous hospital robe later), I was brought into the imaging room by two friendly and accommodating technicians. A little nervous and totally terrified after the last MRI, they reassured me this would be completely different and made sure I was entirely comfortable before starting. The full procedure took roughly 50 minutes and I was able to choose music to listen to during the process. The MRI itself was definitely a lot more comfortable than the closed machine we had attempted previously: I will warn you however, if you're claustrophobic and pick the open MRI, definitely snag a blanket 'cause it was frigid up in there. My only issue was after being told there would be no copay by both the referring physician's office as well as the previous imaging center who set up the appointment for me, I was charged $140. Which.. surprised me (and not in the good way). When I inquired about this, the receptionist informed me that my insurance changed and no longer covered MRI's copay free (which was also kinda strange since the difference in appointments was just a two day weekend). Later when I called my insurance they insisted there was no copay and claimed they were sending me payment. Overall, still, a good experience and totally recommended for those needing imaging done.

Fast - clean - checking in and out was a breeze. X-rays were done quickly - I didn't have a long…read morewait time at all - I'm glad my dr recommended I come to this location!

Pretty straight forward place…read more The people that assisted with my services were really nice. I will say this building is CONFUSING to walk around in. The best thing to do is go all the way to the back (Lower level) and park back there, RIMI has their own doors and that's where they are located. Conveniently located near the Atwood urgent care, and Atwood/hartford. The clothing you have to put on is pretty size inclusive (I wear a 3x) & you can lock your belongings up as well.

I needed to get X-rays to see if I had pneumonia. They were prompt, profesiinsland had them done in…read moreunder 10 minutes. The results were back to my doctor within the day. I had the beginnings of pneumonia and my Dr was able to prescribe antibiotics right away.

I had an MRI today, We got there filled out the forms and…read morewaited a few minutes for my name to. Be called. A few minutes later a friendly young male nurse named teddy called my name and walked us to the changing rooms he said one parent could be in the room with me the whole time so I picked my dad he changed into scrubs and into the room we went. The technologist and teddy the nurse were wonderful with me and I really appreciate it. Thank you both so much for taking great care of me.

Horrible scheduling. Been waiting weeks, called numerous times. Drs office sent order 4 times and…read morecalled 3 times. Go anywhere else!

I think the doctor here was great. But why are the young ladies behind the desk always so grouchy,…read morecurt, and act like they're so put upon . Don't they realize that when you're in this place it's cause you're not feeling well and they are the frontline. They may be efficient but not too pleasant.

Good: 1. Was able to get a walk-in x-ray for my daughter the same day our pediatrician sent over…read morethe order. 2. We were in and out in under 45 minutes. 3. The tech was very professional & kind, and sensitive to a young girl getting x-rays of her lower body. Bad: 1. Receptionist asked me to sign the "Acknowledgment of Receipt Of Privacy Policy" without actually offering me a copy of the privacy policy (total and complete HIPPAA violation). 2. Receptionist was wearing a mask. Small sign on the desk explained that this was because she had opted out of receiving the flu vaccine and thus was wearing a mask during flu season to protect patients per R.I. state law. Fine. However, mask was only covering her mouth, NOT nose. This does ZERO to protect anyone.

I used to come to this location when it used to be part of the East Side Lab network. Today I went…read morein and I was surprised to see that it is now a Southcoast Health Laboratory. I needed to get my bloodwork for my annual physical checkup. Melissa was really friendly and nice to me. I told her I hate needles and she made me very comfortable by telling me that she was going to use a baby needle and a butterfly to minimize any pain or discomfort. The procedure was easy and painless. I was very happy with it. The network of laboratories in MA and RI, offer full-service, stat/urgent testing, and most reference testing, as well as comprehensive anatomic pathology and cytology services. I fully recommend. Free parking in front of the entrance.

Horrible rude staff. I'm 73 and struggled getting off the table when MRI finished which i also…read morepushed the button to get out and tech refused saying " 10 more minutes" Not easy being 73 laying flat on metal table with back pain. I had zero assistance and the tech or whoever she was because they don't even introduce themselves did nothing but stand there when it was over and watched me struggle to get up and never said " can i give you a hand" nothing. I told her too. While i was struggling putting on shoes i said in a whisper to myself " i'm too old for this sh*t" and tech said " you don't need to swear" i told her i'm not talking to you and she continued with a lecture towards me. Well i then told her where to go and left. never again would i go there. Cumberland RI is the best but unfortunately they had no open appts. i reported E. providence location to corporate. Stay away from there.

They always come through with appointments. Walk ins and when drs need another disc when they lose…read moreit. The staff knows what to do

Woman Manager at the front desk is so rude the three times I've been there. If you hate your job…read moreso much then find another one. You're dealing with patients; have a little empathy. Stat exams take days to report to doctor. This is now the third time i I've had this happen. Avoid this location.

I visited this RIMI office for the first time for my annual mammogram…read more Check in was quick and easy and my wait was literally a few minutes, if that. They offer changing rooms and wipes (if you forgot and wore deodorant like I did!). The machine looks much more modern than the one I used last year at a different location. The technician was so nice and professional in a setting where it is hard not to feel a bit exposed. Plenty of parking, easy to access location, I already rebooked here for next year's scan!

This morning I had to get some blood work done and take a 2 hour glucose test. Luckily, my…read morenutritionists building has a Quest Diagnostics in it...... Super convenient. The office is very small overall but cozy. There is one woman who works here and she is splendid. Extremely nice and professional. I mentioned to her that I have an issue with needles and that I will never out grow my fear unfortunately, and she was completely sympathetic. She used a needle one size down from the one she normally would use in order for me to not feel it. You know, I didn't! I was very thankful! She also took the time to explain the glucose test process. The office is very clean and well kept. There is some reading material, but nothing that interested me so my suggestion is to bring something to read if you think you will be awhile. My ONLY reason for the 4 stars is because they are not open weekends. I had come here Saturday morning as to try and avoid interrupting my work week and the hours, which are posted right on the door, only show Monday-Friday 7:30am - 5:00pm. So the only time I could do this was a weekday morning.

Small office with a small staff and short hours. But they are experienced and the one woman who's…read morebeen working there for a while is very friendly. Also, if there's an issue with locating a vein they don't poke around. A simple butterfly (think that's the name) will be inserted. Rarely that's the case with me lbut it's happened at hospitals and other facilities - the constant poking with no blood. Here they remember and she finds the correct spot first try everytime. The intake is a bit lengthy but they do it right and unlike East Side they do it in front of you and explain any questions before you initial or sign. Again other places treat you like a deli order and you sit in the waiting room until they do the paperwork and surprise surprise, I've gotten bills for things my insurance didn't cover at East Side where Quest will look and make sure all is well. Even with the short hours - I'm giving this 5 stars because of the quality of service. Besides, I usually have to fast anyway so it's not an issue. It's a walk in & appointment so those that get angry, make an appointment.