I had to bring my young son in for stitches early Sunday morning. We were able to check in online…read moreand find out the estimated wait time which was very helpful. The front staff were wonderful and caring. The woman who took my sons vitals put him at ease and the PAC, Louise, explained the procedure to my son and this helped tremendously. Short wait time and great care!

Very helpful, great front desk. speedy care but also detailed so that I left with actual…read moreinformation that i was looking for. thank you to Lawrence and the rest of this team for the help!

Seriously, amazing, caring, empathetic, great care! We've been twice in a few weeks, pneumonia and…read morethyroid issues. Baystate provider couldn't see us, we got amazing care and left feeling respected! I wish my healthcare in general could be like this! Great job urgent care! Take a lesson baystate, do better!

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The staff are very accommodating and nice. Best urgent care I have ever been to by far! Every time…read moreI have to go, I go here. Dr Atif Khan is amazing he is very attentive and knowledgeable along with his team! This is my 3 rd time there and he has caught my things rt away and got me on the rt meds asap. He will also spend the extra time to explain other questions you have never rushed you! They are 5 star in my book!

My family just moved back to Massachusetts from Florida, and we all got hit with strep…read morethroat--yikes! But this urgent care made the whole experience so much better than I could have imagined. Every doctor and staff member we met went above and beyond to make us feel comfortable, cared for, and actually understood. They were kind, attentive, and professional, with hearts as big as their expertise. Honestly, these humans are nothing short of amazing. If you need urgent care, stop searching--this is the place. Pure excellence.

I give this place 2 stars given that it was clean and the front desk staff were very nice. I'm a PA…read morein the ER and decided to stop by this place rather than pay a higher copay at work to get a simple blood test. I see that there are 3 people ahead of me that looked like they were all there with a viral upper respiratory infection which seemed like it would be quick (I typically see patients like this in a few minutes and discharge them quickly unless I get a chest X-ray, but can still keep seeing new patients while waiting for it). I was told by the front desk staff the doctors would be with me "shortly" which should never be said if your service is slow. I waited for 1 hour and 30 min until I was called...just to get vital signs. I was then placed in a room and had to wait an additional 20 min. I could have had faster service in my busy ER. I finally see the doctor who types on his iPad the entire time (you would think this would make them more efficient, but no), who then tells me that they don't perform this blood test there (I was requesting a D dimer for possible PE). I was also told that I would need a CT scan of my chest to rule this out anyway, which is not true. When I told him (respectfully) that this was a waste of time and I need to get going, he told me that urgent care centers don't perform this test. I'm affiliated with the Partners healthcare system in Boston and they ALL perform this test. So bottom line, complete waste of time, very inefficient urgent care for the type of patients they had in the waiting room and lack of specific blood tests that every basic medical facility should have. Don't waste your time. I read the urgent care across the street is better and let's you check in online, so go there instead!

Zero rating. Horrible. Got there 6:55pm in the worst pain of my life and they told me I couldn't be…read moreseen. Mind you, there was ONE person in the waiting room and they don't close till 8:00pm. Disgraceful.

Horrible service, might as well be an ER downtown. Good luck seeing a doctor here. Bedside manner…read moreis not a thing here. Save yourself time and go someplace else.

So unprofessional. Was not told be be early for an appointment. Then sat in our v echo Al for over…read more15 minutes before someone came on to tell us we couldn't be seen.

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

I visited them last night (Memorial Day) at 7pm for an acute sinus issue. They were very efficient…read morefrom check-in right on through. There were a half dozen or so people ahead of me at the time, yet things still went smoothly. From the time I filled out the paperwork to seeing the triage nurse was about 10 minutes, then another 15-20 after that to finally see the doctor. In all, I was in and out of there in just over an hour. Given how much closer they are to me than my (albeit extremely flexible scheduling) PCP, combined with their service and the only out of pocket being the same PCP Copay, I would have no reservations with going there again. To those that complain about a "3 hour wait", I would expect that they would prioritize certain patients over others based on severity... at least that's how I would want and expect it if I had a more threatening issue. Being that they bring patients in to triage them before queuing for the doctors themselves, it may often seem like others are seen ahead of you when they are actually not. And remember, there's always the other option: Go to the ER, wait several hours if not longer, AND pay a lot more out of pocket!

1. Got seen quickly for a UTI after receiving a cystoscope a week prior. My Urologist was closed…read moredue to computer issues. 2. Prescribed two scripts that didn't work. 3. Called 4 times to ask for culture results to bring to my Urologist. They kept saying someone would call me back. Never did. 4. Called the 5th time and they said they tried to call me 3 times. No evidence of that on my phone. Then they said they mailed me the results. I never got them. I asked if they could also email me the results and I never got those either. 5. I will never go back there again. The medical and administrative staff leave a lot to be desired.

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.

Have been here twice and each time was great. Got what I needed and was feeling better in days!…read moreQuick service and very nice staff

I called the Enfield Ct office and made an appointment, I had chills aches and pains headaches. I…read morefelt horrible.Upon arrival I signed in, the woman behind the counter was seemed to be very demanding and showed no compassion towards me, she demanded that I complete my insurance info on my phone, I asked her if she could possibly put my info in manually, she insisted that she could not and demanded I do it by text, after repeated attempts I couldn't get the text to open. I then informed her I had bad experience in the past having to wait 4 hrs with a fever. ( Covid/ Flu. I felt horrible in fact I haven't eaten in 3 days or been able to get out of bed, all I wanted was to get checked out so I didn't expose my family. She made the situation worse and she's a terrible liar.She easily could have made things better but she didn't. She doesn't have the compassion or empathy for that type of job, she'll probably get a pat on her back.But to the thousands of people who will view this I recommend you stay away from Urgent Care Enfield. From the reviews that I have been reading she quite the hit, It's pretty bad when you feel horrible and the people greeting you makes you feel worse for no reason at all, I also plan on contacting the state's medical license board. SHES SO VINDICTIVE SHE REFUSED MY CASH PAYMENT