Don't Shake your customers down for more money.
Just moved to the area and my printer broke during the move so I came in with a memory card to have 2 pages printed and when I was checking out with my debit card, because let's be real, most people don't uses cash, I was informed that I had to spend 5.00 to use a card. So now my $1.50 purchase was extorted into a $5.00 purchase. Nowhere does it say this and the lady firmly told me it was their policy and refused to bend. The pages were time sensitive and they have the monopoly on printing in Grayling so I buckled and bought it. It was quite a tactic to raise someone's purchase nearly 300 percent.
I look at the bigger picture. I think if their customer service model is to be that underhanded with small purchases they have no problem sticking it to people with big purchases and if I ever need printing services I'll look up the road in Gaylord or online. I understand it costs to use card machine and would've had no problem with an additional .50 cents that the rest of the world charges under this sort of circumstance, but none the less my business has forever been lost. read more
