Took the money before we saw the condition of the jet ski . Its super old and tired . Instead of jet ski ride Angel suggested to have a boat tour , but also said that he will call me back same day to confirm the time . As you can see it was happened March 5 2022 . Today is August 26 2022 and of course boat tour never happened . And there is no option to get my money Back cuz Angel said "no, I can't give you your money back" . We tried to contact him multiple times and sometimes he is answering, sometimes ignores the messages and calls . He is always has something- vacation, weather conditions , day off - too busy to provide the service he took money for . Very disappointed! Please don't book with these ppl , don't waste your time and money ! read more

See all

This company did not honor their price. They actually tried to extort me by trapping me on a boat. So originally I found this company on Groupon. Usually I'll go to the regular site and see what their prices are because I learned that Groupon takes half of their earnings when booked through them. At times you can also find a better price which I did, or so I thought. So on the website it had $20 a ride which I can see is hard to believe but it had a slash through the $120 so I thought maybe it was off season and slow so they had a promotion. It was January, it was cold. Not farfetched. So I arrive at the dock, the guide is 15 min late to pull in. He apologized and I requested to reschedule because I had another engagement already scheduled. He insisted we would be back in time and not to worry he would just call us in early. I took it as no big deal and got on the boat that eventually took us where the skis would be docked. When we got there, there were no skis. He then asked how we were gonna pay while we were in the middle of the ocean. I told him I already paid and he insisted that it was a deposit. I showed him my receipt and it definitely didn't say anything about a deposit and when I revisted the site it said the deposit was $30 which still wasn't the same amount I paid. So with him being late, no skis and time running short til my next engagement I just told him to bring me back. He told me he can't. He said he can't just up and leave. That he was on a schedule. Unfortunately I had to start to become aggressive with him in order to understand that he didn't have a choice but to bring me back. At that point he insisted that when his partner arrived he would bring me back and that my refund will be processed which I still haven't received by the way. Eventually he began to move in a hurry to get me back and I went on with my day. I was accompanied by my spouse and if it wasn't for her things would've went an entire different way. I've also attached my receipt in the images where you can see that it doesn't state that my payment was a deposit. I figure it was cold and slow in January, so they ran a promo. Now that it's picking back up they don't want to honor the price or they were just trying to manipulate people into coming in. read more

Xperience Miami - Jet Skis Near Me - Miami Beach, Florida

See all

Great time and staff is very friendly and helpful! Jet skis were so much fun! Highly recommend

Found them through groupon, but i didnt end up buying/using a voucher. Was given clear and easy instructions on how to get temporary boating license beforehand. Was called the morning of reservation and was told they were unable to fulfill it due to some issues, owner was able to reschedule us for the next day and gave us a discounted rate and upgraded our jetski for the inconvenience. Had to wait 30 minutes to get picked up but it was due to bridge closure/opening. Was able to ride in a large area however we wanted. We were given clear and easy instructions on how to safely drive/fall off (which we did accidentally) so that came in handy. Jet ski was fast, we hit 45 mph. Overall great experience would use again. read more

Xperience Miami - Jet ski/ jet ski area - Jet Skis Near Me - Miami Beach, Florida

Pase un día espectacular,la s jet Ski muy buenos y el muchacho muy atento y lo explico todo muy bien, todo muy profesional, lo recomiendo . read more

Xperience Miami - Pasamos un día espectacular,fue una experiencia increíble, nos hicieron sentir en familia,gracias,lo recomiendo,xperience miami lo maximo - Jet Skis Near Me - Miami Beach, Florida

Angel is a cool guy, definitely would book again with this company. Chris was a cool guy, even rode me on the jet ski and showed me some tricks! Keep it up guys! read more

GREAT EXPERIENCE We didn't even book with this company. The company we booked with just told us to go with them instead and I'm glad we did. They had fast services and were on time. Super cheap in cost compared to every other rental company, and just as good. Super kind instructors! Would recommend 100% and will return next year! read more

old jetsk! small area for riding! and the baddest customer service in my life, very disrespectfu! read more

Xperience Miami was truly a great experience for my family and I. The guys took care of us with professionalism and cool hospitality. The day I had originally booked it so happened to be that the weather turned out to be very bad to ride and still they made it up to my family and I the very next day. Would totally ride with them again! Highly recommended to anyone from or visiting Miami. read more

Great experience, would definitely recommend. Very professional and safe. Only thing was the driver was 30 min late, would not have been a problem but we had to check out of our hotel pretty soon after we were done so that caused us some concern. The driver Angel was very nice though and dropped us off at a closer spot to our hotel. read more

Brought 4 ski tickets on Groupon and had to call to make reservation. we called 2 times and spoke with someone who told us he was taking care of someone else and would call us back. He never did. We called and called and called some more no one answered or returned our call. We cancelled . Poor business practice. read more

Rented jet skis with them this past weekend and let me say Angel and his staff are definitely the best there is in Miami! Very professional and truly work with you when it comes to scheduling. Great prices and great quality of jet skis! If you are in Miami this is the place to go, I recommend 10/10! Had a blast with the family! read more

So we came to Miami to celebrate my Husbands 35th Birthday and we booked this company based on reviews we seen. The communication process was seamless. We were told to meet at the Alexander Hotel which we took an Uber there being that we stayed on 7th and Ocean Avenue. Uber was $12, the distance to there was about 20 minutes. We crossed the street per the instructions from Celine who I was communicating with and told us that we should be on time. We got here almost 40 minutes ahead as our appointment was 10 am and our driver never showed up. Another company was there Sofo Experience who was nice enough to call the guy from this company who said "Can you take them to me" the guy explained that he has a booking on the way for (4) skis so if he has space he would take us if not he would have to come to us. At this point it's 10:16 am and no one has communicated with us as to why they are late. In fact there was no communication at this point and no one was answering. Update:// 10:20 am I took a call from Angel who said "Oh, I thought the other company was going to take you so that's why I didn't come but we never discussed us even going with another company as they the company never communicated with us!!Angel replies I'll be there in 8 mins. So, it's now 10:28 am and exactly 8 mins from the time he said he would be here and no Angel" Guess what?? He shows up at 10:33 am and he was apologetic and ensured we had a great time. Definitely would recommend this company. They are super sweet despite the miscommunication. Overall great experience and I would book again with Angel. He's young and is about his business. Thanks read more

DO NOT RENT FROM HERE!!!! They are a scam! I came to Miami on vacation &I bought groupon vouchers and when I went to schedule to use them . First it took like 2 -3 days to actually get a reservation. & when I finally scheduled they text me the next day & said they were not allowed to use the vouchers anymore and to refund with groupon and pay them directly. Of course I did the refund & just kept my scheduled reservation with them. But, said I would pay cash. I asked if they could accommodate us and match the price we paid & they said no it would be 120 for an "upgrade" because regular price was 150. But 120 which was the same thing on Groupon and that's the best they could do but I got it for 90 per person. & they still "couldn't" do anything. I said whatever Ill give them a chance still so I just schedule with them. I woke up this morning & they cancelled my reservation! They have terrible customer service, I tried to keep giving them chances but, they were no terrible. I do not recommend this place read more

Such a great experience on the jet skis today!! Was a lot of fun and Angel was super accommodating. Had a bad experience with another company last year. So happy I tried this place. Will be my go to every year now! read more

The best jet ski rentals in town! Punctual and attentive! Every time I rent I've kept trying different companies because I hadn't found a company that treated me like a good paying customer. No need to look any further! read more

Angel helped me a lot!! 10/10 experience & service would recommend to others. I love going to places that provides great service and help when needed read more

True professional environment. I came to Miami and was looking for jet skis and I found this company and it was amazing

Wish I had taken the time to read the other reviews before having my day ruined!! Booked with them and went thru all the steps they required took course, completed waiver and arrived 35 minutes early only to wait 35 minutes beyond our scheduled reservation time and despite multiple calls made to the number provided no one answered but finally received a text message advising that they were running extremely late and needed to reschedule for later in the day. Gave us option of refund but we have yet to receive it... definitely wouldn't recommend this company for your jet-skiing experience. read more

DO NOT PATRONIZE. ""They advertise 90 minute jetski experience with an hour on jetski and half hour on boat. The reality? After delays waiting for the boat and then the jetskis. we got around 30 minutes on jetski and much of that was traveling to and from the actual location. All told, we were able to really ride for 15 minutes!! Our complaints fell on deaf ears. read more

Don't rent from here!!! They're scammers!!! They told us that we were next to get on the boat, charged us and then told us we would have to wait even though we explained we had to catch a flight ! read more

Excellent experience! The hosts were amazing and even went out of our way to make sure our experience here in Miami was top notch. Definitely recommend renting with them. Best Miami Xperience! read more