I booked this tour thru our resort as we thought they knew best. We did no prior research and the resort travel agent didn't give us really any info. We were scheduled for pick up from our resort at 7am. We arrived on time and were told that we had to drive to the transportation hub at Xal-Ha 1st(no one told us this). We were pretty pissed as it was an hour out of the way and we already knew it was going to be a long bus ride. We stopped at 2 other resorts and then to Xel-Ha. We arrived at the hub and got on another bus. We didn't leave until 8:30. We could have been most of the way to Chichen Itza by then. The transportation hub excuse is stupid. Have a hub closer to other areas instead of forcing everyone down to Tulum. They know people don't like this as well because the tour guides said it several times and explained why we had to do this. Don't force people to sit on a bus for 3 extra hours a day on their vacations, come up with a better business model, stop making excuses.
It is clear that this company is all about numbers and care little about their customers. I felt like cattle the whole time. There were 52 people on our bus, with 2 guides. The guides were great, they did the best with what they had but another large issue I had with this is that the tour was in both English and Spanish. Great, you are bilingual, that is amazing, but, there were enough people doing this same tour that you could split the groups according to language. The guide talked a lot more in Spanish. It was hard to pay attention as I kept getting bored and distracted and missing the short times when they did speak in English. The information given to us was very generic. The guide had to talk the whole time to get all the info out and it was just too overwhelming to listen to her the entire time. If we could focus on 1 language per bus that would have been super nice. The talking could have gotten more in depth and it would have been a much better tour.
On the way to the ruins, we drove thru many small-town areas with beautiful homemade goods, we didn't stop, and they explained that we would stop at a Mayan community and spend time there shopping. We arrived at this Mayan community and it was just another tourist trap. All the Xcaret tour buses stopped there and it was just a mess. The bathrooms were gross. The shopping was all the same crap you'd find anywhere else. The people in the shops were super annoying and followed us around everywhere. This stop was unneeded and just another way to get us to buy stuff we didn't want. We stayed for 40-50 minutes, just get us to the ruins already!
We got to Chichen Itza around 11:45(12:45 before time change) and were told we had to leave at 2:10. We were harassed by vendors trying to sell us hats as soon as we got off the bus. They surrounded us. We were herded to the main building. They split us into the 2 groups, English and Spanish. We were then given tours of the ruins from our respective guides. We had John, I really liked him, and he did the best he could with what they had. We walked around with him for an hour. We had 2 people in our group who were handicapped, and he did great with them, accommodating them. We then were given free time to walk. The ruins are beautiful but for some reason they allow vendors in the ruins which really brought the beauty of the ruins down.
We got back on the and headed to the IK-Kill Cenote. This place was tiny and cute. Lunch was included but for some reason drinks weren't and we had to pay in cash. The lunch was delicious and well needed because they really try to starve you on this tour. Lunch was close to 3pm after we got on the bus originally at 7am.... We paid 80 pesos for 2 pepsi's.. We had to buy a locker with cash as well. We changed and had to rinse off before going down. The Cenote was gorgeous, crowded but nice. We jumped in and got out right away as there were too many people and it was hard to move. All the buses arrive at the same time, so it was a huge surge of people. After that we headed back to the transportation hub.
During this whole trip the bus had issues, it seems it had clutch/transmission issues and would turn off going at slow speeds. They did get us back to the hub. Before that they told us what buses we would need to get on to go back to our hotels. They called out of group and we were to stay on the same bus..... After all the issues it had. Fabulous. So we are on the bus, start heading towards our resort and the guide announces that we're are pulling over and getting on a new bus because ours has issues. Well we knew that already, but you left us on this bus anyways... So, we switch buses and finally get to our resort by 8:45. We were gone 13 hours and 45 minutes.
Our guides were Karina and John, they were lovely, but beyond that the tour was a wreck. I do not recommend this company or these tours. I would go alone or with a smaller company next time. It was basically a long bus ride with some quick stops. read more