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    Xenergy Mechanical

    5.0 (2 reviews)
    Open • 8:00 am - 5:00 pm

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    2 years ago

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    6 years ago

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    Duke City Heating & Cooling

    Duke City Heating & Cooling

    (25 reviews)

    We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

    Couldn't recommend Duke City less. They installed a new AC unit in November before my fiancé moved…read moreinto our new house. Fast forward several months and all of a sudden there's a scary water stain on the ceiling in one of our closets. Our TPO roof is pretty new and under warranty, so I called our contractor. (Besides Duke City, we've had no work done up on the roof since moving in.) He immediately asked if we'd had a new AC installed because someone left a bunch of screws near the unit and stepped on them, leaving punctures in the TPO. Because it was damaged by someone else and not something naturally occurring, the repair is not covered by the warranty or insurance. I contacted Duke City with the all the photos and my invoice. I hoped they would help with the cost of this repair, even just partial help with it, but they've essentially said too bad so sad. My fiancé and I are getting married in May and money is tight. Now we have a fast spreading water stain with mildew and a new leaking roof that's damaged by a company that won't take accountability. I know it took a while to notice the damage, which was their excuse for not taking responsibility, but I find that incredibly disingenuous to say "sorry you didn't notice the pinprick holes we left in your roof fast enough". Sorry we live in the desert and it's just now monsoon season so it's the only time we'd be able to tell. Save your money and sanity. Choose any other company to do your heating and cooling.

    Nespolo Mechanical - Image 2.png

    Nespolo Mechanical

    (7 reviews)

    Business Parkway/Academy Acres

    DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

    Willing send a second technician to address the issues that its first technician did not address.read more

    Horizon HVAC & Plumbing

    Horizon HVAC & Plumbing

    (9 reviews)

    Eastside

    Brian the owner and his sidekick Taylor are a dynamic duo. Nice, kind, pleasant, trust-worthy,…read morediligent, knowledgable ~ efficient... these adjetives sum up my impressions of the duo. They did some work in my evaporative system on the roof on one of the hottest days of the summer, as well as ordered and replaced a whirley bird vent. I just had them back to shut off my unit, start up my furnace, and clean the furnace. Next spring, I'll have them replace my old rusty evaporative unit ~ and their estimate was very fair and affordable. Having qualified, ethical, knowledgable handi-people is no small thing. They are my go-to for all things HVAC and Plumbing going forward.

    HVAC unit was installed back in the 90's - crawl space is a tight fit. Sure, we changed filters…read moreregularly, but had not had a check-up that I can recall. Called several companies, dealt with outrageous quotes and fast talk. Brian at Horizon was calm, took the time to explain what he would do. He confirmed our appointment and showed up ready to do a full check up and maintenance. We also asked for a video of the plumbing -which had repairs done last year by an outfit I will not name. Brian did the tune up/clean up. The furnace checked out fine, thank goodness. The video did reveal a significant vertical breach in a major pipe that had been steadily leaking under a bathroom. Brian referred "My PLumber" for the pipe replacement. Dodged a looming disaster! Great job all around. So nice to work with good, honest service professionals.

    Xenergy Mechanical - hvac - Updated October 2026

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