Absolutely appalling experience with XDP. We ordered a small wardrobe from Amazon and, unfortunately, it was sent via XDP. First, we were told it would be delivered on 25/04/2025. We stayed home the entire day, only to be told later that the item was "lost". How does a wardrobe get lost by a delivery company? After days of waiting, they attempted to deliver again. We waited five full days, and when the driver finally came, he refused to bring the item up one flight of stairs--even though I had clearly informed them I suffer from a slipped disc and cannot carry heavy items. He rudely dumped the package outside and left, saying "It's not my job" when I tried to explain my situation over the intercom. His attitude was aggressive and dismissive. This is one of the worst courier services I've ever dealt with. Absolutely unreliable and completely disrespectful of customers' needs. Avoid them at all costs. read more

I didn't get my parcel. I waited for an hour outside my house and no one came. At that time I got a message that the parcel had been delivered. They attached photos not my house and not my signature. This is a fraud! Do not contact them. My parcel was stolen. read more

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I have been waiting 12 days for my order. I ordered through the BQ website. I have reached out multiple times through the chat, email to try to get my order. The company does not even know if the product is in their warehouse. The tracking service is useless. Has not been updated since the 16 of August. I cannot speak to a supervisor and the chat was closed when I asked for the search request email. DO NOT BUY ANYTHING ON BQ WITH THIS COMPANY. read more

XDP Fraudulent) as delivery driver sent me a message asking asking me to sign when I haven't received my package here's the message received "Your delivery from XDP is next, please use the following link for contactless signature: . Glad I didn't sign the link. Turns out the delivery company and driver used by the Merchant I ordered from Amazon was rogue. Driver rang and said am leaving your delivery on the ground floor or back in my van if you do not come and get it as I won't be delivering to your doorstep. If you're paying for an item over £100 you should get the service. I've got better services for purchase far less than £10 all delivered to my doorstep so the question is why would a merchant be using a fraudulent delivery company called XDP? They don't even have a customer service line can you imagine? This is the UK in this age we are still subscribing these kinds of delivery companies called XDP really? Please if you're out there and your delivery will be made by XDP, please please cancel and ask for a refund immediately otherwise you'll be in the wind for eternity... unless you've got a blank cheque. NB: Do not ever subscribe to any merchants using XDP for deliveries of your products you will thank me later. Tip for consumers: Please share on all social media about the practice of this courier company and advise others within the UK not to do business with them. Even service from underdeveloped countries companies are better than this and it's annoying that they have access to Amazon platforms where people having worked as hard especially these days where financial situation is crucial for working families and we've rogue delivery company like XDP and their drivers making consumer confidence decline greatly. read more

I don't normally write reviews on anything but this courier is by far the worst courier I've ever witnessed Had a message saying my delivery was next at 9:30am its not 16:00 and I still haven't received it legitimately no way in contacting the company, no phone call live chat is broken and no email response, why any company would choose to pick this courier is beyond me Absolute joke of a company read more

XDP Terrible, shocking company.. Ordered a play centre for my daughters birthday with aldi was out for delivery by XDP and never ARRIVED!!! . Can't get hold of XDP via phone and they have given aldi vague details So have to wait another 14days could come any day, anytime or not at all.... Fuming!! read more

Terrible. 2 days waiting in for a delivery. Received an email saying it was coming the next day and to expect an email with 3hr time frame, nothing! Tracking says still in depot, cant get hold of anyone, seller is as frustrated as i am and live chat cuts you off after waiting 40 mins. Useless company have totally wasted my time for 2 days now. read more

As I work 12 hour shifts I put my parents address in for delivery,they are in their 70's and I got a text/email saying the item will be delivered between 16.00-18.00,nothing,I got an email at 22.37 saying I was the next on the list, so at 11pm I told my parents to go to bed as this was ridiculous and completely unprofessional,I woke up to an email saying I'd missed the delivery at 11.45pm,absolute joke!! How can anyone think that delivering something that late is acceptable?? Absolutely no way to get hold of this shambles of a company and god knows where my table and chairs are!! Do they expect people to wait up till midnight?? Fuming!!!!! Would have given zero stars but you can't! read more

Also the worst delivery company I have ever experienced. Shocking lack of customer service, courtesy and information. Delivery was never made on the date or time shown. They push you to use their app to track your delivery...you'd have more luck banging your head against a brick wall. The driver doesn't update the status on the app, so you've no idea where they are. Forget about the delivery window, they don't adhere to it or bother informing you. You can't speak to a human - god forbid - no, instead you can loiter on 'live chat' all ny yourself. read more

My package has been sat in the local depot for 2 days with no movement, the only way to contact them is through a 084 number that cost a fortune or message. Left a message but no contact what an absolutely shambles of a company. read more

Delivery Company? i don't think so, sadly been let down by these cowboys also, never answer phone either surprised anyone uses them at this rate will be avoiding any company's who use them to deliver. says it will be delivered, nothings shows, next day it shows been delivered and no where to be seen. read more

Absolute criminals. No item was ever delivered to my address. And it's literally IMPOSSIBLE to contact anyone. They do not answer the phone (and charge you 7p permitted for the pleasure of waiting), nor do they reply to emails. There is supposedly a live chat option "at the bottom of the page", but guess what, it doesn't exist. Horrendous. I've lost money. Do NOT use this company. One of the worst I've had the mispleasure of. read more

phoned me up and to me it would be delivered on a Saturday no contact at all not delivered cant get in contact with them absolutely dreadful company will definitely not recommend at all read more

I have an order from The Range which was due for delivery on 2nd June which has been sitting in their depot since 29th May, the phone number which is given for customer services does not deal with delivery queries. Looking at other reviews this is an outragous way to run a company especially when delivery has been paid for. read more

received a txt to say my delivery was between 17:57 and 19:57, then received another one to say my delivery was next and would I follow the link to electronically sign for it, followed a minute later an email stating delivery couldn't be made. parcel been stuck on out for delivery for 2 days and no customer service! read more

Worst company for collecting parcels I have ever used. Absolutely no customer services, impossible to get hold off or talk to anyone. When you find a phone number and dial they tell you the phone charge is seven pence per minuet plus any network/supplier charges. Their live chat does not work, asks you to stay on page till someone becomes available, I gave in after 15 minutes! Two days running I've waited in for them to collect a parcel that had to be sent back to a supplier (who booked them to collect it). Had an e-mailed.ETA time each time but no one arrived. I even downloaded their app the second time but that's as much use as a chocolate fireguard! Have asked the supplier to organise it through a different courier read more

I ordered a 200cm television stand and they sent it with this garbage company the man refused to carry it in the building and then went away with my item when I asked him to just ring my neighbour and drop it at my front door, worse delivery company I have ever come across and you can't even contact them on the phone read more

I ordered a TV from Aldi on 28th May. Aldi ccustomer service gave me a different story every time a wk after they sent XDP an e mail still no reply. I got a text out for delivery on 11.6.20. No show. Aldi customer service no help. I tracked on xdp website. 12.6.20 back at depot Service fail. What does this mean? Noone knows. Now being told they have a further 10 days to deliver after the service fail.?? Really?? Not happy as phone calls to XDP not answering! read more

Very bad company to do any kind of business with. They have absolutely NO customer service at all. Impossible to get in touch with any one. Live chat doesn't work, emailing doesn't work, calling them doesn't work. I was supposed to receive 3 items. Only 1 was delivered. The other 2 appear to be just sat at their delivery depot gathering dust. It's now been over 2 days and the 2 items don't appear to be going anywhere. I just can't understand why this company doesn't show any pride in what they do. Your being paid to deliver and you're not fulfilling your end. There is no point of contact and there is no one willing to take the initiative. Consignment number ZDBRFC412435 read more

The worst package delivery company. You do nothing but lose money, I didn't get the package, I paid extra for delivery and I made a bad choice. I tried to contact the XDP team but all he told me was that my package had been delivered. When I explained that I did not receive the package and that I want a refund, no one answered me, not even on the phone and email, do not use this pathetic company read more

Impossible to deal with. We were moving into a new home, so ordered beds from Wayfair in early May. We received an email from XDP on May 20th stating they would be the delivery company and if we did not hear from them again with 5 days, to contact them. We did not hear from them, and so for every day, for 10 days we have called them on their "premium rate / charged" so called customer care number, and, have been on hold from 15 to 90 (ninety) minutes while they rack up "per minute" call charges and never once answer the phone. They suggest to use their "app" but the consignment number they gave, when entered in the app says "invalid" Wayfair are as bad, we have spoken to their so called customer care team six times, and have been fobbed off, saying we have to deal with DXP, and their is nothing they can do, even though we did not buy from or pay DXP for the 2 bedroom sets. In the meantime, so we are not sleeping on the floor, we have had to move into a hotel. Terrible customer care, impossible to talk to or deal with. read more

Worst delivery company ever experienced. Put that alongside Groupon, the most incompetent and ignorant company....you get a disaster. Placed an order on June 21st - waited 7 days, no tracking update, waited another 7 days, no update. Got told to call courier. I tried. Their number tells you basically to bugger off if you are asking for status on a delivery as they do not provide that service by phone. Considering now, a second order (first cancelled and re-ordered) was sat in their collection depot for 4 days and now just sat in delivery depot...I just want to know when it will come, as my wife is disabled so I need to plan to be here...but no. This company would be better run by muppets. Although to be honest, that is insulting to the Muppets. read more

so bad, useless, all the time trying to sort out re-delivery all correct details entering-says''invalid'', the wors delivery company...avoid them read more

xpd are a shambles , email me to say I will get a 3 hour time slot for collection, no email or nothing , this is a parcel that got refused delivery then they end up delivering again and left on doorstop, worse delivery/ collection company out there !!!!! read more