My experience with Aman's by Sam has been absolutely unacceptable…read more
I placed my order at the end of June with a promised delivery date of end of July. As the deadline approached, I politely texted to ask if my outfit was ready (well before the due date), but received no reply. Despite weeks of calling, texting, and messaging on Instagram, I was ignored. The only way I could eventually get through was on WhatsApp (which, while listed, should not be the only way a customer can reach someone).
She would always say "I'll call you back," yet she never once did. Unless I called again myself, nothing happened. I often had to call in the evenings because that's when I was free -- but only because she never once called me back during working hours as promised. And when I did get through, there was always another excuse: she was away, sick, sleeping, or with family. That is not professional service -- that is avoidance.
After endless chasing, I was finally told my order was still not ready. Two weeks later, only part of my order was sent. When I received the package, it was missing one blouse -- yet she insisted that both blouses had been included. After going back and forth, she even made me speak directly to her tailor, who claimed he had already sent it. I explained again that I had not received it, and she said she would update me shortly.
On Saturday, after I requested another update, she finally sent me a photo of a blouse with the words: "It was here, I post today." No apology, no acknowledgment of the stress caused. Then on Monday, I was told they were "closed Mondays" and it would be posted the next day. When I questioned this, since she had already said it was sent Saturday, her vague response was: "I ask my tailor." The contradictions just proved the dishonesty.
When I asked for proof of postage, she had also sent me a receipt showing two tracking numbers, claiming the order had been split into two parcels. But when I checked, I found the second number belonged to another customer entirely -- complete with their postcode and door number. Not only was this dishonest, but it was also a serious breach of another customer's privacy.
Finally, on 3rd September at 11:25, after yet another phone call requesting an update, she admitted that my blouse had in fact been sent to the other individual and that the photo she had previously sent me was not even my blouse. When I explained my frustration and reminded her I had asked for a simple apology, she excused her earlier rudeness by saying she was "with her in-laws," which is not a valid reason to insult a paying customer. She also clarified that her message actually meant I "need to get my head tested" (not "teased"), which is even more offensive. Only at this point did she finally apologise -- but it was dismissive, rushed, and clearly only to get off the phone, not to take any responsibility.
The fact remains that after paying in full (plus extra for the second blouse), I am still waiting months later. I have been lied to, ignored, contradicted, made to speak with her tailor, sent false tracking numbers, given another customer's details, insulted, and only offered a dismissive apology after confronting her.
Blouse has finally been sent yesterday.
This has been a nightmare from start to finish. First and last time shopping here -- and I strongly advise others to stay away.
All communication was with the owner. WORST EXPERIENCE EVER. Remained respectful towards her the whole time yet she has no professionalism. Proof attached