We called multiple times in regards of a bill for my daughter and we kept being told that the…read moreoffice manager Lisa was going to call us. We never received a call, my husband tried to call and was told the same thing that the "office manager" was going to call and no call was ever received. The bill is no in collections and they are not wanting to take my payment. The surgery went well and the assistance were great, but the front office and office manager ruins this business.

We scheduled an appointment 2 months prior to visit for wisdom tooth removal. After 3 telephone…read morecontacts, we were never instructed the patient needed to be without food or drink for 8 hours. Drove 140 miles for appointment, and we were accused by the surgeon of lying about not being told the pt. needed to be NPO, and would have to reschedule in order to get conscious sedation. The entire staff was unprofessional, especially the surgeon, and the only apology we received was a very weak one from the assistant on our way out the door. Surgeon made statements regarding our special needs patient that were inappropriate and unprofessional.

There awesome an wonderful I just got a tooth pulled it was only supposed to be one but they pulled…read moretwo that need to be pulled I only hade to pay for one an the 0 the other one out I'm so happy that they helped me get this done they were awesome thank you yall are so lovely bless yall an god bless yalls family. Very friendly an loving

I rarely leave reviews, but I feel compelled to share my experience. I had been receiving Candid…read moretreatment at this office and had generally intended to finish my treatment despite some earlier communication issues. There was confusion regarding my treatment and a voicemail I received about trays. I later met with the office manager to clear things up, and although we remembered parts of the situation differently, I went out of my way to apologize for the confusion (even though this was clearly not just on my end) and thought we had agreed to move forward. At my next appointment, instead of discussing my treatment, the dentist immediately became confrontational. He told me that "his entire staff" thought I complained every time I came into the office. Which is not true, I have mentioned it to the hygienist due to sensitivity or joked to staff to take the bare minimum off because I hate the feeling of an ipr. I have never criticized the dentist. I simply have concerns about one tooth. I was also told previously that an assistant had reported I used profanity on a phone call, something I genuinely do not believe I said, and the manager had not personally heard it. (Also went in with a smile on my face, with contractions and days away from giving birth. Because I wasn't seeking any form of drama.) As a patient, I found it upsetting that staff opinions were being presented to me rather than focusing on my care. When I tried to explain that there seemed to have been communication issues, I was interrupted. The conversation took place in front of my young child. I left without completing my treatment because I no longer felt comfortable or respected. Patients should be able to ask questions, express concerns about sensitivity, and seek clarification without feeling labeled as a "complainer." I also am not, nor ever said that I am seeking perfection. I requested another set of trays because we paid a lot of money for these and I have spent a lot of time to quit now. So again making me feel like I am asking too much for basic care. I hope the office reflects on how patients are spoken to, especially when misunderstandings occur. Respectful communication goes a long way. Assuming the worst in someone, without clarifying, is not a good like for any business, especially in medical.

Extreme prices, snooty reception staff, crowded and uncomfortable. I was ridiculed for the…read moreinsurance plan I had and strong armed into paying a punishing price for a crown. Do yourself a favor and go ANYwhere else if you want professional, friendly interaction with a dentist. Apparently these people only treat the rich clientele with a welcoming attitude.

Great place, we go here for us and our to boys, the dentists are careful and does great work, our…read moreboys looks forward to coming back here!

Dr. Keim is a good dentist to have. He really cares about your teeth. He takes his time explaining…read moreevery dental procedure before he is about to work on your teeth.

Great knowledgeable staff. Honest and they know what to do to keep…read moreYou smiling. Highly recommended

In a word....Awesome!! I recently had IV Sedation for full mouth gum treatment and a crown prep…read more The appointment was great and I have no memory of the procedure...a huge bonus! My temporary crown was so comfortable that I often forgot I had one. The Team at Aspen Ridge is top notch. My wife and I drive 2 1/2 hours from Big Horn to see them and we couldn't be happier.

Last Saturday I got a toothache on a tooth that had been bothering me off and on for awhile. It was…read morefinally bad enough that I knew I needed to do something as quickly as possible. I am new to the area and was referred to this dentist by a coworker. My appointment was over a week out but that was okay because the pain had subsided. Yesterday (Sunday) the toothache came back with a vengeance. I called and left a message at the office around 6pm to ask for an emergency appointment in the morning. I suffered through the night sleeping in 10 minute intervals when the pain subsided from home remedies. By 8:30am Monday I had not heard back from her office so I called. The office assistant whose name I could not understand was the complete opposite of compassionate. I asked if she had received my message and she said yes. And she had the nerve to ask me why I did not go to the ER. I explained that I would rather not have spent hundreds of dollars on something that would likely be fixed by an ER visit. So I asked if they could see me (bear in mind it is painful to talk). She told me I could come in at 2pm. I told her I might call around and see if I can get in somewhere sooner because I am in an extreme amount of pain. She said that even if I came in at 2 it would just be for a consult and doctor wouldn't do any work. I about lost it on this all too important secretary. Sure that may be their policy and I understand such things as policy but first the fact that she did not call me back, then the fact that I had to coax an emergency appointment out of her and now this. That did it. I explained to her that I would be finding someone else to take my probably expensive bad tooth to. She was not fazed. I'm sure this dentist is nice for routine check ups and what not but guess what? Life if full of surprises. Some are good and some are bad. Toothache falls into the bad category and the least I expect from my dentist is a little compassion and a desire to do her job and help.

I have been going to Dr. Dona for around 10 years. He has a friendly, competent staff. He uses…read morethe latest technologies. Almost no wait for appointments. I drive 100 miles one way for services and Dr. Dona has taken this into account when I've needed a filling or two and was able to fix me up on the same day. He has done root canals and an implant for me with excellent results. A+

Dr. Dona is an extremely knowledgable and professional dentist. I fully trust Dr. Dona and his…read morestaff with my dental care. Casper's best!

I have extreme anxiety when seeing the dentist and everyone at second street dental was very kind,…read morepatient, and explained everything to me. Despite my anxiety everyone was so patient and they listened to me and made me feel safe and heard. Everyone went above and beyond!!!

This amazing dentist is like the children's teeth whisperer! She has literally and on multiple…read moreoccasions done fillings on my son without having to give shots and made sure he was in zero pain throughout the whole process! She was able to keep his mind occupied enough to somehow accomplish this whereas another dentist had already said they would have to give him a shot to attempt it. I have taken my son(now 13) to the since he first got teeth and he loves the dentist! He isn't an easy patient either since he is a super grinder and grinds out his fillings! Always amazing and sweet their entire staff is so helpful and caring! I've gone to her myself and am terrified of dentist work and she was also able to keep me calm and comfortable throughout my visits! Absolutely recommend this place for any age and issues, even extreme anxiety cases! If your looking for a dentist, this is an amazing place to choose! A+++

Dr. Weinhandl is a wonderful dentist, very pleasant and with awesome knowledge about his field…read more However, before agreeing to have any work done, I asked the office worker to check to make sure my dental insurance was going to cover the work. She made calls and assured me that they were in the dental network. I made two initial payments of totaling about $400. After a few months had gone by, I received a bill for $467+ . The insurance only paid $38.00 because they were not actually in the network of Trout Dental. Times are difficult financially, which was the reason I preferred a dentist in the network. When I received a threatening letter for payment, I immediately texted the dental office staff were not empathetic nor understanding at all. Today, I received a collection notice. I read other reviews before attempting to write this to find out that this has happened often. My suggestion to anyone going to Brook Trout make sure your insurance is accepted to the fullest otherwise, you will be footing an unexpected bill. Really sad because the Dentist is one of the nicest people to encounter.

$200 late fee? Um I was already asking about gold crowns. I think you guys were already going to…read moremake a lot of money off me. No need to threaten me with $200 fees if I am late when you are charging $450 for 15 minutes of your time. What is wrong with Wyoming? Crooked business policies like this.

Compassionate, patient, warm, professional, efficient, provides excellent dental care. As a…read morephysician I expect alot from anyone I seek healthcare or dentalcare from and Dr. Prach exceeded all my expectations. Dan R.

From the owner: Caring General Dentistry for your family!read more