Avoid this location like the plague!!
In my 3 months as a member, I have lost over 20lbs ...without any help from the staff. The same is true for my son who has lost 30, though he's seen them more than I have.
Every week I have dutifully gone for my weight in ,during posted hours. In 12 weeks, I have been weighed 3 times, including the day I joined!! They are NEVER open and I tried a number of various times and days when their window sign said they'd be open! The same thing happened to my son, but he has more free time and was more persistent...he liked the ribbon and charm incentives and was bound and determined to get them.
In addition, when we signed up, the two staff members were quite inept and it took them over 40 minutes. They never smiled or voiced any enthusiasm either. Two women came in during that time and both were told that the meeting that morning was canceled "again"! In addition, my son's information and sex were entered incorrectly,which took more than two weeks to remedy...so he did his first 2+ weeks without the app and by hand, finding his point values with my app. On my 3rd weigh in, the only staff member was on her personal phone and I had to wait for ten minutes for her to finish
When I called, I couldn't get a human. I left a note on the door with my email, but got no response. I just finished an email to the corporate office alerting them and voicing my displeasure.
Do the program and use the app. They definitely work! But find another location to be your home base or to attend meetings read more