The dispatcher is so disorganized, it's almost a joke. I was…read moretold my cab would arrive in 10-15 mins. I went outside and waited after the first 15 mins. When I called back, I was told about some other car or, pick-up problem and that it would be another few minutes. I had also explained to her that I was dealing with being stalked and did not want to stand outside at 11pm any longer than necessary. I requested that the driver call me when it arrived. I went back inside and waited another 5-10 mins. I called again to ask if the cab was still coming, as it had now been 30 mins since I initially called for the cab. The dispatcher was very short with me and said I'd been calling "every fricken 5 mins." I wanted to ask her if, she knew how to tell time. Instead, I asked her if, she knew the difference between 15 & 30. I also asked why she felt she could speak rudely to me when the cab I'd ordered was taking twice as long as she'd stated. She hung-up on me. This is not the first time a dispatcher at this cab company was ill-organized. Nor, was it the first time I'd been treated rudely due to THEIR disorganization. Though, it'll probably be the last time I call this company for anything. No wonder Uber & Lyft are doing so well, here. Aug, 20th, 2022

Just don't bother and take Uber or Lyft....charges on charges for who knows what. Paid double what…read moreI should have for my ride. Called and talked to the manager and she basically told me I got overcharged a little bit but not much so oh well. I needed a ride not to get robbed!!! Do better!!!!

We had driver #36 Steve, and I can't even begin to explain how great he was. He was very reliable…read moreand was an absolute blast to ride along with. He will be our driver every time from now on! Everyone in our cab of 7 people loved him. See you in August, Steve! ~ CJ

Anyone In The Mankato Area That Took Kato Cab After 2:30 Am on 8/16/2016 car number 40 Driver Had A…read moreMohawk , In The Passenger Back Seat I Lost My Wallet It Is Colorful And It Zips Up If Anyone Finds It Please Contact Me @ 5074695875 And Please Share reward It seems i kept getting the run around "oh i will go look in this place or another one i will look in this place well how many places for lost and found do you got?" and then they havenot checked the car they all said they were going to and the driver called in said he wasnt coming i think suspesious to me ...maybe make the drivers check the car after each stop or run just saying

They were great when they first started. Showed up fast and we're reasonable with rates and nice…read moredrivers. Now they say they'll arrive in a few minutes only to not show up. If their wait time is longer when you're inquiring on the phone and you let them know you're going to look for a different cab, the drivers will text you threatening messages. Cost now is higher than Lyft when it's later at night @ 20+ bucks for a ride.

Joe is super nice. I would save he is a saver as I almost get stuck in Faribault MN with no Lyft…read morenor Uber back to Minneapolis. I looked him up in Goggle, called & he gave me the right quote back in town on his Land Rover. What else do you expect. FYI you will need to pay cash for out of town drop off. Thanks again Joe & hope our paths will cross again one day.

They are late and im late for,school and theycarecnot here yet andin never calling them againread more

Best taxi company in Shakopee, chaska area. I call them atleast 3-4 times a week. On time and very…read morereliable. Mike is a great person/driver I recommend u call this taxi service.

From the owner: Welcome to Southwest Metro…read more Transportation. Southwest Metro Transportation is a taxicab company located in Shakopee, MN. Sure, our taxicabs will get you from Point A to Point B. And they'll do it with friendly service and affordable rates. But Southwest Metro Transportation offers so much more! We are proud to offer: Wheelchair Vans Mini Vans Cars with Large Trunks Delivery Services Airport Transportation can be provided 24 hours a day!

Uber is more friendlier and cheaper. Customer service isn't as good as it used to be years ago.read more

If they would answer their phone, or at the very least, clear out their mailbox. And a recording…read morethat tells you to call the number you just called.

I've taken this company since I started living in Saint Peter. I won't ever take them anymore. The…read moreowner is completely rude and doesn't respect his customers. The owner drives like he's drunk and does not maintain his vehicle well. His vehicle has a front end allighnment problem which is a safety concern. On the other hand his driver is extremely nice.