Matthew and his team arrived at my parents house in rural Susquehanna County. The house was in…read moredesperate need of a deep clean because my parents are elderly and unable to care for their house on their own at this point. The house is large and it was full of dust and dog hair. Matthew and his team spent over six hours doing a deep clean on the upstairs three bedrooms and two bathrooms. They also worked on the formal living and dining rooms. In the kitchen, the stove was scrubbed to sparkling brand new. They will be returning to finish the job that was bigger than we all thought and coming back biweekly to keep it maintained. I am grateful to know that my parents' house will be taken care of. It's a huge weight off of my shoulders because I live far away and I'm not able to spend as much time as needed to keep the house in shape.

I'm giving it a 1 because there are no "0's". Made the appointment 2 weeks in advance. no one…read moreshowed up.

I contacted NEPA Cleaning in January to help clean my sister's home. She is undergoing cancer…read moretreatment and is having difficulty managing household tasks, so this was a sensitive situation. I contracted directly with the owner, Jourdyn, for a 3-hour deep cleaning of the kitchen. I was told someone would arrive between 12:00-12:30, but no one showed up until 1:50, with no communication or explanation. The "deep cleaning" consisted only of doing the dishes, wiping the countertops, and vacuuming the kitchen floor. This was nowhere near what was agreed upon. I communicated that this level of service was unacceptable and informed the owner I would not be using the company going forward. Unfortunately, the situation then escalated further. Authorities were contacted regarding the condition of my sister's home. I had been upfront about her circumstances and was assured confidentiality and care. That trust was broken. Given the lack of professionalism, poor service, and breach of trust, I would not recommend NEPA Cleaning.

I stopped by my friend's house today after she hired NEPA Cleaning LLC / NEPA Cleaner LLC (owner:…read moreJourdyn Koviac), and I honestly felt awful for her. She's been going through a stressful family situation and trusted a company to handle a deep clean while she was away. What I walked into was laughable. The cleaning looked like a teenager doing chores five minutes before asking for WiFi. I saw the messages and priorities of what my friend wanted cleaned top of the list like most people. Both bathrooms. One bathroom wasn't touched, and the kitchen "deep clean" amounted to wiping counters and some light fixtures. Weirdly the oven which was never mentioned was kind of cleaned but overall... just a strong smell of cleaner sprayed inside. The ads (which the owner has now removed) clearly listed pricing for two cleaners for the deep clean rate and then conveniently changed via message and my friend was charged $400 for surface level work. On top of that, the text messages the owner sent her were obviously AI and the owner even admitted the ad itself was AI and inaccurate. My friend asked for a walkthrough within 36 hours of the "cleaning," and the owner declined. She also refused a fair partial reimbursement and tried to argue that everything was completed perfectly. Spoiler: it wasn't. As Maury would say, "that was determined to be a lie." And the biggest red flag? The owner blocked my friend on social media so she couldn't leave a review or even contact her. My friend probably wouldn't have posted anything anyways. but I'm not her. This company showed zero integrity, zero compassion, and zero professionalism. If you're considering hiring them, please don't. There are plenty of cleaners in NEPA who won't take advantage of someone going through a hard time

Carla was a very personable young woman. A good sense of responsibility and pleasant to talk to…read more She has a very good work ethic, She cleaned my old tub which was disgusting and it now looks brand new. My kitchen and bath are sparkling.

From the owner: Your satisfaction is our priority. Don't settle for anything less than the best. Experience the joy…read moreof coming home to a spotless and fresh environment. Contact us today to schedule your first cleaning session with the most trusted cleaning service in town!