Our story started many years ago when place was kinda - shag with kitten foundling we found by road. We were customers when Dr. Junkas started working there and she was AWESOME!!! she attended out birds, she was an expert on hounds and anesthesia for them, she would be extremely kind, and she saved our dog, when she insisted on test I tried to refuse. All staff was just awesome and we knew how darn lucky we are to be part of this. Everyone would go above and beyond, being there even if that meant they stay longer. Things happened, and once unfortunately our dog died, there were things missed, but even though that does not guarantee he would things would do differently and anyway mistakes happen to every single person, I think we never complained about it, we took it pretty cool. As a matter of a fact, Dr. Junkas tried in her free time, over the holiday weekend and secured and emergency help for us back then. Unfortunately this all got affected when receptionist left. New replacement.. she would give an attitude. I showed up for an appointment for nails I called day before and received nasty attitude from new receptionist accusing me of lying. I took out phone and showed her phone call history, she still insisted I am liar. Next time when we had an appointment for our bird (we were going on for years with him) This new receptionist turned us away saying that Dr. Junkas (who were always taking care of our bird) is not doing birds, and it is only dr. so and so and we need to leave. Each time I would call, there was an attitude and issue. I had to have my husband called. (And yes, I started giving this person who was nasty to me and than turn and is super sweet and innocent with her boss). I was shocked when we were diplomatically told we have a choice to go elsewhere. I was pretty shocked I wont lie. And we were happy with the medical care and treatment by technicians and veterinarian. For me those years - it meant something and I thought we had great relationship.
When you asked why we did not after this pick everything and stormed out. Thought trust me I thought of it.
Yesterday we called to find out if we can bring our dog in as he developed quickly some growth that seemed infected. They tried to accommodate us.
Which we appreciated, but as they seemed really busy we find walk in clinic near and took our doggie there. I called the Wright AH to let them know, that they don't have to stress about it, we took dog elsewhere, just to received evening phone call I can bring him in next day. Message did not get through. None of the ladies who picks a phone introduce themselves... messages gets in cracks... So I called today to let them know, I was decent person and called them to let them know yesterday we took our dog elsewhere. Person who pick up phone - did not introduce herself. Doctor is nice, technicians are awesome (if you get pass the reception.. ), but this reception thing - that unfortunately effects all.
And I am not surprised to read now that other people here giving low stars due to issue they run into . But it truly is - with receptionist. (Some other lady was turned away with her bird in same manner year ago... I see nothing changed) seems that issue persist. Someone else described problem with his appointment... yep, yep.. I know, it is reception in my experience and opinion. But I see it as hopeless at this point, so yes, we will have to find service somewhere else as we were suggested, even after being customers since the wood shag times. read more