****Worst customer service****
I am writing this review based on my experience with the WOW air customer service, after issuing a complaint. I was flying with WOW air in Dec 2016 from the USA to Germany. The comfort on the flight is low. Beverages and food are not included in the ticket fare.
My flight left BWI 3 hours late. I missed my connection flight in KEF to FRA due to that. I was told, that I would take the same flight that I had missed on the next day. Instead, I was send to COP where I had to take another flight to FRA. This resulted in a 36h delay. There were direct flights available from KEF to FRA, but WOW air refused to book those. Moreover, I had to pay in COP again for my luggage.
Up to this day, I did not receive any kind of compensation. I registered a claim right after Christmas in 2016. I called and contacted the customer service several times and was always told, that my case would be send to a supervisor as a priority. Nothing happened. WOW air is obliged by EU regulations to pay a compensation of 600 €, but instead is intentionally delaying the process and hoping for its customers to abandon their rights. read more