Horrible company! I filed a claim on February 9, 2026, and provided all required documentation, including the police report. Despite this, Worth Avenue Group has failed to process my claim. The behavior of their staff and supervisors is very bad. I already spoke to my attorney, and soon I will proceed with lawsuits and court. I will never recommend this company. read more

For phone or laptop insurance they should offer faster payouts. I have to wait over a week to get my laptop repaired and i need it for work and school. read more

Absolutely not I purchased a warranty for my iPad when it was stolen over a month ago I reported it and expected to get it asap I am telling you they have asked for all but my first born and still not approved my claim read more

OK, this is not a good start . I purchased 2 policies & started auto pay for both. One for a kindle, one for the phone. 5 weeks into coverage I get an email that the phone policy auto pay did not process. I went to my account but no payment options are available. I also check on the tablet policy, and the auto pay had processed just fine! I call the CS # and they tell me the phone policy auto pay did not process and the tablet policy was paid! A supervisor was suggested to fix, but they don't answer in person, only a phone message is available. Now, I have only 10 days before the phone policy is canceled - I am sitting here wondering why the HECK the same payment option used for the kindle was not exercised on the phone AND why can't I look at my payment options and make adjustments to fix any account errors instead of making customers dive in the customer service phone call( where the repeat everything 3 times and/or interrupt you constantly) HELL. I find it particularly frustrating that when I looked at my account, the phone policy was MISSING! It turns out they take it off the website when a payment goes arrears - This policy's "courtesy" non-payment notice is date 7/26/23 & gives me 10 days to comply. It also states that no claims will be covered druing those 14 days. If a policy is NOT terminated, the customer cannot fix the payment error, if they can't see the current payment situation. If the payment snafu is on their end - and I certainly don't see why they can't pay 2 policies at the same time. My phone is at risk for their fault. Will I keep Worth Ave? Not at this rate! read more

I had an incredibly negative encounter with Worth Avenue Group Insurance. Despite verbally canceling, they charged my account three times. Their customer service representatives were extremely rude, and even the supervisor was unreasonably difficult and seemed shady. I never got compensation for. I filed a claim for my stolen Z-fold 3 phone with Worth Avenue Group Insurance. Despite providing a police call and a report, they insisted on a written report. They continued charging me $15 monthly for the stolen phone, even though I never renewed or received an email to cancel. It's both illegal and disrespectful, and now they refuse to refund my money. read more

They are awful! My phone literally just stopped working. I filed a claim and they denied my claim and said "MECHANICAL BREAKDOWN: We will not cover loss or damage caused by mechanical breakdown or system failure if not caused by accidental damage. If a fire or explosion ensues, we will pay for that loss or damage." So if your phone just stops working, they won't cover you. I truly don't understand how this is legal. This business is a complete scam. read more

If I could give it a 0, it's such a worst mobile phone insurance company. Never buy insurance from them. It's worse than Apple or other companies. Don't believe their ads. Their logo is connected with progressive. Suspected of deceiving consumers... trust me, I swear with my grandmother graveyard. read more

Worth Ave. Group - Insurance Near Me - Stillwater, Oklahoma

DON'T FALL FOR THIS SCAM. They denied my claim because I was not sure what caused my phone to malfunction. It has been dropped before but I wasn't sure if that caused the malfunction. They took 5 days to deny the claim. Any other insurer would have overnighted a replacement phone immediately. I thought I was saving money but was really just paying into a scam. read more

Had this insurance on two phones for about a year. Phone was dropped and damaged. Filed a claim yesterday and they sent a denial today saying that my policy is new, because it's a new year, so I have a 30 day waiting policy on damage. I've never been late on payments and been insured for a year. This has to be illegal, what they are doing. I am so utterly mind blown that they think it's ok to operate like this. read more

DO NOT PURCHASE INSURANCE FROM THIS COMPANY. IT IS A SCAM. I used to have phone insurance with Asurion when i was with ATT. i switched to Tmobile and the premium there was higher. So I got insurance from this company instead and paid $85 for the year. 9 months later, my phone get lost/stolen at the mall. It has been 2 weeks now. My adjuster Breighdun Baker is taking all her time to handle the process. she responds to emails once a week. Today i received a bunch of stuffs that they say they require to process the claim and they even add that they do not take pictures of the stuffs they require. They want the actual stuffs to be mailed. I understood from all this that they are trying to make the process extremely difficult and time consuming so that it would discourage you. It is a common strategy used by dishonest insurance companies. They didnt ask you for those information when you got the policy. Below is what they asked: Step 1: Proof of ownership: We require proof of ownership for your property. We require an actual receipt and cannot accept pictures as proof of ownership. Please scan and email a copy, fax, or mail them to the claims department as soon as possible. Step 2: Full police report: We require a full copy of your official police report be sent to our offices for review. This will include all narratives, investigative findings, involved parties, and claimed property. Step 3: Electronic Device Checklist: Attached in a Following email. Step 4: Copy of a valid and current photo ID Next time, i will suck it up and keep my insurance under my mobile plan. BUYER BEWARE. GET IT FROM YOUR MOBILE CARRIER. This insurance does not even care about how soon you are able to get a new device. They their best not to honor the policy read more

Horrible!!! I have paid for insurance for about 5 years! I have never needed to use it. Now that I my screen broke and I decide to use it they are making it so difficult! I filed a claim over two weeks ago and they are still asking for more paperwork. They are now asking me to go get an estimate of how much it will cost to fix! Are you kidding me isn't that what they should do. It's a broken phone screen don't you deal with that all the time! Do not waste your money on this company. read more

Horrible!!! Don't purchase this insurance. They only pay you refurbished value of your phone.

One of the worst companies I've ever had to experience insurance with. The customer service is horrible and they don't want to accept your claims. Stay away read more

I insured each of my phones for 1100.00 but they want to only pay out under 600. they even made me get 2 estimates and one was from apple showing the replacement cost being 1127.00 but yet they want to pay half that. what m i supposed to due? They require you to get estimates for repairs and prior approval, they don't pay out the value of the policy but rather the value of the phone based on purchasing it through 3rd party vendor like walmart, they make you pay the postage to send in the device when it's deemed nonrepairable and here is the kicker. My experience with them has been horrific from start to finish. Don't be enticed by the low costs. The actual coverage is crap. this place is a joke! run far far away! use a reputable insurance company like assurion and make sure you file your complaints with BBB and tell the world about how they do the bait and switch and try to fraud you. read more

worst af all insurance companies i read a comment below that it does cover lost phones, nope it does not cover. they ask too many questions and at the end they will not pay what they say on the contract. is just bad as it can be. and to cancel your contract. it will take too many steps and if is not already bad you can't cancel on the same page you have your account same one you signed on for. regret paying money to these thieves. read more

Had 2 cell phone policies for several years. Dropped phone and it split into three pieces, Filed claim but it is written in the small print of their contract that claims will be denied unless YOU grant THEM salvage rights to the complete remains of your phone! Now, WHY would I give them my phone with Usernames, Passwords, Login Authenticators, Banking Apps, Personal Records, Medical Lab Results, Prescription Medication Information, PIN Numbers, Checking and Savings Account Numbers and Routing Numbers, Email Passwords, and Login Information, Text Messages, One Time Passwords, Notes and Photos? All of that GIVEN to THEM in order to pay a claim? In this Age of Information Harvesting? They are SCAMMY, and DIABOLICAL AF! Who in their RIGHT MIND is going to SURRENDER ALL of their PERSONAL INFORMATION for a $400.00 claim? If you're NOT WITH THEM LOOK ELSEWHERE! IF YOU ARE WITH THEM; IMMEDIATELY START LOOKING FOR A MORE ETHICAL COMPANY AND CANCEL THE B.S. POLICIES you may have with them! I'll HAPPILY replace my own phone before handing this company ALL of MY PERSONAL INFO! read more

Worth Ave. Group - Information Harvesting rather than Insurance!!! - Insurance Near Me - Stillwater, Oklahoma

It's been over 2 months since I filed a claim and submitted all the documents they required. (Receipt, police report, device Checklist and ID)... they told me they called the store where I purchased the phone at and have not been able to speak to someone on the phone from that store and that they can't process the claim. I don't understand what that has to do with me if you can't get someone on the phone. My friend told me about a credit card from WF, that provides free phone insurance if you pay your telephone bill with your credit card (that way they verify ownership of your device automatically through your phone bill. Smart). Will be canceling my policy with this company, and get a WF credit card. DO NOT DEAL WITH THIS INSURANCE. They are a scam. As for me, I'll be filing a civil law suit for breach of contract and bad faith, and will make sure I share my experience with them on the local news and have my brother in law write an article about them. His editor loves these kinds of stories. If it can prevent potential people from being scammed, that would be at least something good coming out of this whole thing. read more

Worth Ave. Group - Insurance Near Me - Stillwater, Oklahoma

Phones get lost. It happens. That's one of the reasons to buy insurance. But don't expect it to be covered with Worth Ave Group unless you can tell them when, where and how it became lost. Well DUH!, if I knew all that it wouldn't be lost. As they requested, I detailed where I had been on the day it was lost, what time I was at various locations, but didn't know exactly how it went missing - just that was lost. Claim denied. read more

100% Real Deal! Excellent service that's cheaper than AppleCare and covers more (important things like if your iPhone is stolen). I've had coverage through them for a few years for our three phones and now they offer bundle packages so I just upgraded and our MacBook Pros are now covered too. After my daughter dropped her phone last month, the Genius at the Apple Store mistakenly told her the model we wanted to replace was no longer available and that we'd have to buy a phone at full retail - $499. I called Worth Ave. Group and they walked me through everything and even confirmed availability of remanufactured units. An hour later my daughter had a working phone in hand and all I had to do was email Worth Ave my receipt. Nothing else - a week later I had my reimbursement check in hand. We all live on our devices and I can't imagine not having them backed up and insured. Consider me a customer of life. read more

Another company that makes any excuse they can to not pay out your policy. If you have to file a claim, make sure that your claim is very specifically covered. read more

They will do anything to get out of a claim. Tedious questions and paperwork, then deny you. They are no good stay with your carrier or samsung care. Stay away! read more

DO NOT PURCHASE INSURANCE through this company. My son is required to have a Chromebook for school, and the school chose this company to get group insurance from for all the devices. My son's track pad went out on his device after over a year. I filled out the paper form the school gave me and sent it in on October 10th 2019.It took quite a bit of delays and back and forth with stupid questions from the rep and adjuster before they finally approved the claim October 28th and allowed me to send the device in for repairs. The instructions I was emailed to follow in regards to sending in the device once the box was received were misleading. They said I had to notate the claim number (which they have yet to provide me with since I the school is the policy holder and not myself even though I paid through them the enrollment fee) and they also needed me to pay the deductible (which again, I had no information on since I am not the policy holder) I emailed the rep/ adjuster back asking how I go about obtaining this information when I was informed, I didn't have a deductible and to skip that part. Well why would you tell me that from the beginning instead of sending that an email that it had to be paid before I shipped out the device?? So we finally get past that part and my device ships out with no communication from them again for a long period of time. I email to ask for a status update and was told parts had been orders. Finally, DECEMBER 13th we received the Chromebook back. My son and I opened it on Sunday December 15th to make sure the track pad had legitimately been fixed and in working condition only to find white glowing marks in the screen when it powered on! Granted, my son had scratched the screen way before the track pad went out, but these white mark where caused either by the repair facility or maybe the FEDEX carrier. I contacted both insurance and replied to an email I had received from the repair facility a few days prior that my device had shipped. A really nice guy named Evan called me back from the repair facility to discuss my email. After talking about the new issue with the white marks, Evan felt that it was more then likely something that happened in possession of FedEx, but he said he had already spoken with my insurance rep or adjuster at Worth Group and they needed me to open anew claim for the new damage and we would get it sent back out to be fixed. I emailed my contact that I had been previously dealing with at Worth Group (Allyson Rogers) and told her I spoke with the repair center and they said to go ahead and open a new claim and they would get a box ready and ship it out to me that day so we can get the Chromebook in and repaired as a priority. Allyson's response was to go online and submit a new claim. When attempting to do this, I had to register as a new user, and then once all complete it told me my email wasn't associated with any policies (more then likely because the policy was STILL under the school and not myself as the individual) I emailed her AGAIN,writing "I just created an account and logged in but it says I don't have any policies associated with my account. Please help" Her response, Please contact customer service at 1-800-620-2885 to assist you with this matter. So, I called customer service. After having to explain all the events leading up to this moment and what I was trying to do with the claim, I was transferred to oh so friendly Allyson when she informed me that I could not open a claim because the white marks I was referring to were "Cosmetic Damage" and there policy does not cover cosmetic damage. Are you freak'n kidding me? You gave me the run around knowing damn well you were going to come at me with this "Cosmetic damage" crap, even though the repair facility was on my side and did not see these marks while working on the device. In fact, not only did it happen out of my hands, but it happened while with the carrier and repair facility that YOU are partnered with while they were in possession of my device. And yet somehow, insurance doesn't cover that? She was "sorry for my frustration" though so I guess that means I should just be okay with the fact that the device is now damaged at the hands of Worth Groups partners but not covered by insurance. After seeking legal advice, it has been brought to my attention that regardless of the terms of policy regarding cosmetic damage, that the new damage was acquired while in the possession of repair facility/ carrier (FedEx) and the insurance company is actually responsible for the new damages as there was no waiver or anything additionally signed acknowledging that damage by 3rd party would not be covered (cosmetic or not) Allyson, you are a worthless human being and I hope your holidays are as sad and miserable as you are. PS for any interested, see attached phot. Yellow circle indicates pre existing damage caused by my son, Red marks are circling the damage my device was returned with. read more

Worth Ave. Group - Insurance Near Me - Stillwater, Oklahoma

Like everyone else on here, I had a claim denied for a lost/stolen cell phone although I was covered for it under their policy. I only had to use device insurance once before but I was with a legit company and they never gave me any issues. Worth Ave sucks! Maybe it is time for a class action lawsuit? Are there any lawyers browsing this site who would be interested in helping us out against this scam of a company? read more

Worth Ave. Group - Insurance Near Me - Stillwater, Oklahoma

This is a very terrible insurance company. I insured with them to protect my macbook pro (a $4000 computer) while traveling abroad. Thank goodness I did so, because I dropped my computer and it broke. It worked half of the time and half the time did not. I filed a claim to get a new computer. Instead they wanted to send my computer to a third party repair place (not even certified apple repairs!) I explained that i work full time and cannot afford to be left without a computer for that extended period of time - I wanted to simply be reimbursed for my computer. They were rude and short with me and literally did not care or try to help. I decided to cancel the policy and they did not even try to keep me as a customer. NEVER would recommend this place. Other insurance companies i worked with in the past literally did everything to help me and went to out of their way. This place sucks. read more

This has to be a typical experience of most insurance companies. When I initially called them and asked them why I should go with them and how long the process takes. If there is a claim I was told it takes as long as it takes for me to get a quote for the repair for my laptop and send it back to them and usually within a couple days I can get reimbursed. Well, I turned in a claim at the end of March and back two days later from my adjuster and then it was about a week after that I heard back after calling and leaving messages and then two weeks after that I was told that a check was sent out in the mail. I waited another two weeks, didn't receive It And they told me that if they cancel it, they had to put a hold on it and then send out another one. Now we're at six weeks waiting for my reimbursement when I was told that it could take a week. Then they told me that I had to purchase a FedEx tracking number for them to send it in a tracking envelope. Which I did. But then the check wasn't Cut for another 10 days. So now we're nearly 2 months into it for $536 check. I dealt with two people that were incompetent before a Manager finally got on the phone and took care of it that day. Don't use this insurance company worst experience ever and I'm sure I'm not the only one to have this experience. Customer service is horrible. Their attitudes are horrible when you're just looking for your money. Stay away don't don't go to this company. I would highly highly recommend just going with different insurance company or Apple or whoever you have directly. read more

Buyers beware, this company is not transparent with their policy. They have a secret 30 day waiting period before any accident coverage. If your accident happens within that period, the insurance is useless altogether. The outrageous sin is they don't tell you on their website. It is hidden in their lengthy policy document instead. Bad business, bad people, period. read more

BEWARE OF THE FINE PRINT! BEWARE OF THE FINE PRINT! They have an incredibly easy and user friendly signup process to insure your device. But hopefully, you'll never have to USE it! A quick google search of the reviews will show you why. This company is riddled with excuses (which I'm sure they'll defend their actions regarding THIS review as well) NOTE: THEY DO NOT COVER CLAIMS OF LOST DEVICES unless stolen. My phone was swallowed up by the ocean while on vacation. A pretty standard and routine insurance claim for technical devices. Well, not with THIS company. Claims regarding loss due to virtually any other reason than someone physically stealing it from you are denied. They say this information is posted on their website, but it is hidden in various links about claim information, and what they advertise is "accidental coverage". It's quite misleading, to say the least. Honestly, I haven't written a negative review for a business in over 5 years, but this company just cost me over $1,000 because they have so many stipulations for their claims process. What's the point of insurance, if you need a VERY SPECIFIC scenario to happen in order to claim it? This company uses it's ease of use to lure people in, then shows their true colors when it's time to provide the service. I WILL admit that the representatives I spoke with were polite and friendly. So, for that reason alone, I'll give Worth Ave. Group a 1/10 read more

Things went further downhill. Because I didn't witness my screen getting damaged they denied the claim. It was very obviously NOT a manufacturing defect. Filed a complaint with the state of California, and after a little back and forth for a few weeks they have finally realized they are supposed to honor the claim. Still would never deliberately choose them in the future. If they weren't leeching off of Progressive's reputation they probably would have less customers based on their reputation. Do your due diligence, I later learned they have a reputation for denying as many claims as possible. read more

I am a customer of Worth Ave Group's laptop insurance program. I submitted a claim and sent my laptop to the repair facility. I received an email 7 business days later from the repair company stating that my laptop still hasn't been repaired because they are experiencing a parts delay. I contacted my insurance agent, Amy Webb, to request a deadline on the repairs or a reimbursement/replacement. It is deceitful for an insurance company to allow an open claim to stay open indefinitely. I had to contact the agent a second time in order to get a response. I continue to go back and forth with Amy as she struggles to get an estimated timeline from The Repair Depot, their third-party repair center. My laptop has been with the repair center for 20 days and Amy has stopped responding to my emails asking for an estimated timeline or alternative solution. I am out the money I spent on insurance and my laptop. AVOID THIS COMPANY AT ALL COSTS. read more

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Not having any luck. Filed a claim 2 weeks ago for a cracked screen and have not heard back. Emailed last week and have had no reply. I'm surprised that this company was recommended through progressive. read more

I want to make sure everyone knows, if you want to insure your device, DO NOT fall for these second hand companies that your car insurance promotes. Progressive sent an email promoting device insurance through a company called Worth Ave Group. They claim to cover everything your carrier's insurance covers. THIS IS A LIE! They are impossible to deal with. They refuse to cover my phone after I dropped it in the ocean off of a boat because it is "unrecoverable" Any cellphone carrier's insurance would absolutely cover this. Why even have insurance if they can't cover a loss!?? And they refuse to refund what I've spent on my policy. DO NOT FALL FOR THIS! It is a SCAM! read more

The worth ave group representative told me to insured my iphone x for $1000, his exact words were "insure it for what you paid for it". I submitted a claim and i was paid for a refurbished phone. Roughly half of what i insured it for. The iPhone was water damaged. worth ave group continued charging me a premium for the iPhone , even though i didn't have it. They are deceptive and conduct deceptive insurance practices. Go to any other insurance company before doing business with Worth Ave group. They steal your money and treat you terribly. Run dont walk away from Worth Ave. They are the worst Company. read more

Avoid at all cost! They are happy to take your money, but when you need to file a calm, they will do everything they could to not pay. Also, it is not easy to cancel your policy! read more

Do not ever use this company to insure your phone! Filing a claim is like pulling teeth! I've had auto insurance claims and home fire claims that were easier to claim and get paid. I truly think that they just try to sting you along until you give up on collecting and just pay it out of pocket. They say all it takes is "3 easy steps" but they continually ask for more info and then wait for several days to respond each time. It's been about two weeks and I don't feel like I'm any closer to a resolution. read more

Bought a brand new iPhone 4 months ago. I figured I'd be smart about it and purchase insurance just in case I broke it. Well, I go to turn my phone on on morning and it won't turn on. Take it to Apple and they said its a hardware issue and the phone is no good. No worries--- I'll just file a claim with the insurance I have been paying every month for. I'm sure you can guess the rest of the story. They denied my claim because they don't cover software issues they said. DO NOT GIVE THESE PEOPLE YOUR MONY. read more

Update I had a issue and tried calling last week. I was on hold for 20 min and was hung up on then called again same thing. They responded to my email today and took care of my issue thank you so much. Please fix your phone issues read more

Avoid this company, took them two weeks to mail a check to pay their portion of repairs, the adjuster "forgot" to process a claim, then couldn't provide a tracking number to even prove they mailed a check. Awful Deal. We switched to Asurion Home to cover all the home eltecronics for $25 a month instead of 12 for a single smartphone. read more

DO NOT INSURE WITH, company does not let you pay your bill at any time, they will only charge you on the due date. Everytime I spoke with a chat person they had a attitude before I even told them my issue. Company does not care about keeping you. 100$ Deductible minimum plus, other people I have spoke to say it takes forever to get a check if you ever have a claim. FIND ANOTHER COMPANY. read more

I have had cell service since 1990 and have never had worse cellphone insurance service than Worth Ave Group. I've been with them for years and you used to call, put in your claim and the next day the replacement phone arrived. Simple right? Not anymore! See below email that states within 2 business days that I will get an email about the status of my claim. NOT, I will get my replacement phone in 2 days but an email deciding if they will honor the claim? I called and they tell me once the claim is approved they will let me know where I can go to get the phone fixed. I am still in limbo and it's my business phone so time is of the essence. Pay a little more and get insurance through your carrier so you can get your damaged phone fixed/replaced in a reasonable time frame at a retail store. "Re: Receipt of Claim C-2020-00310147 Dear Andrew: We have received your claim documentation and it is now with the adjuster for review. Your adjuster will contact you within 1 to 2 business days in regards to any additional information needed on your behalf as well as advise you on the next step in the claims process." read more

do not waste your time they dont handle claims 10 days later the phone has not been paid.