My wife and I have used world travel before with decent results, but recently we had an exception. Mind you, we are not seasoned world travelers. We've been to Italy but only used WT for the airline tickets, which we thought they did a good job. However, we recently saw a Rick Steves tour of Scotland, so we booked the tour and only needed help with airline tickets. Given our last experience we thought "good to go!" Not so. Calls were not returned (strike one), when we did finally get a telephone appointment, which the agent suggested the time, via email, we said ok, in reply to her email. She asked if we wanted to call her or have her call us. I said for her to call us and provided my phone number. At the appointed time we sat and waited, no call (strike two). When I emailed her again she said she hadn't received our reply. Note again, it was in reply to her email. I reached out to her again via the same email system and then again. She replied to the second one (still using the same email system) that my email had gone into their junk file. That is not the kind of reply I expected or an email system that is conducive to quality customer care (strike three). As noted, we are not world travelers, we weren't booking a cruise, just needed some help. The episode was stressful. If our request didn't generate the kind of revenue they expect they should have just said so and we would have moved on. read more
