I'm writing this review of my experience with a sense of shock and disbelief at the treatment I received from this gym, Workout Anytime West View, where I've been a loyal member since it started and opened. The gym's cancellation policy, which requires an alleged two-month advance notice, despite the contract stating it is 30 days notice, became a nightmare for me when I had to move unexpectedly and missed the "deadline" to cancel by just 13 days. This resulted in an unjust extra month's charge on my card.
I reached out to the owner, Lisa, expecting understanding and cooperation. Instead, I was met with hostility and rudeness. She assured me that all I owed was $29.99, stating she had already waived all late fees. However, this turned out not to be true. I was told one thing, but then something else happened. I felt that Lisa's behavior escalated from being uncooperative to downright aggressive. She refused to give me her last name despite being the business owner, kept interrupting me, and talking over me. At one point, she even pretended the phone line was bad and hung up on me.
What was even more upsetting was the condescending manner in which Lisa spoke to me. It felt as though I was being talked down to, which was incredibly demeaning. After sharing my experience in a Google review, I logged into my online portal to clear the $29.99 due, only to be blindsided by charges amounting to $85.00. When I called for clarification, Lisa's audacity hit a new low. She immediately brought up the review, and nonchalantly stated that the $29.99 was the amount due at the time of my previous call and that it had since increased.
It was clear that the late fees, initially waived, were vindictively added back to my account after my Google review. This act is not just unethical, but it also shows the gym's complete disregard for its members, as well as a lack of integrity. This gym's actions and behavior are not only unprofessional but also deeply troubling. It is clear that she is more interested in profiting from unsuspecting customers than in providing a quality service.
I have reported this outrageous incident to the Better Business Bureau. It is beyond disappointing to witness a business stoop to such lows, charging extra money under the false pretense of a "gym agreement," when it is nothing more than a personal vendetta. I advise caution when dealing with this business. read more