Cancelled my membership and started at an anytime fitness the other day because of THIS SPECIFIC…read morelocation and the lovely micromanager they have. Planet fitness is a huge chain and all of them are different about their rules/regulations but this specific one has had a high turn over of management/staff/employees/customers might be because they are new or because they just don't have great employees either way I do recommend planet fitness as a whole but NOT this location.

From the owner: At Planet Fitness, come as you are and leave a little stronger. For more than 30 years, Planet…read moreFitness has been making fitness more accessible. With more than 2,900+ convenient locations, most open 24 hours, it's never been easier to access a space where you feel like you belong. Progress happens here in our non-intimidating Judgement Free clubs. Visit Lenoir club near you or download our free mobile app to stay active wherever you are.

I have known Crystal both as a friend and a professional for several years. I can honestly say that…read moreI have not met a more genuine and caring individual. Crystal helped me meet, and exceed, several of my fitness goals during my time training with her. She is an exceptional motivator! Crystal shows so much enthusiasm in her work; she has built up my confidence in the gym and definitely on the running track! I absolutely recommend working with Crystal! Jesse M

Crystal is a very personable trainer. She does a good job of coming up with exercises and workouts…read moreon the fly. She will talk you through your workout and make sure that you understand every move. She isn't shy to correct form or misconceptions on what you need to do to improve yourself, no one wants a push over trainer. Continuously is studying so that she can grow her knowledge of the human body, and ways that she can assist both those that need rehab and those that know their way around the gym.

The place is nearly empty when I go in the morning. Lucky me. No waiting for equipment or…read more treadmill to use.

They told me it was a monthly basis then drafted out of my account MULTIPLE times a month and lied…read moreto my face about it despite me providing print outs of their drafts. This was when it was affordable. Now they want a deposit for your first two weeks?? If I have to pay on a bi-weekly basis (already RIDICULOUS) then there is NO reason I should also have to pay for the first two weeks. People should be able to get healthy and it be affordable but charging people that much for this gym? Pass.

this piece of shit took $900.00 and a dvd from me and did not finish the training sessions. would…read morenot trust him as far as i could throw him. beware of his bullshit. he has not returned to teach. he has not retruned to give money back. ,he has not returned the dvd he took from me.. has not returned phone calls.

From the owner: Dog Training in the Privacy of Your Home or Business by Certified Master Trainer.... This training…read moreinvolves you and your dog. Behavior Problems a Specialty / Housebreaking / Kindergarten Puppy Training /Basic Obedience/ Advanced Obedience (off leash)/Protection Dog Training/Tracking/Boundary Training/Training for Service Dog and Therapy Dog /Agility Dog Training/,..,Services Provided In....Hickory, Lenoir, Newton, Conover, Taylorsville, Bethleham, Granite Falls, Hudson, Blowing Rock, Boone,Banner Elk, Newland, Beech Mountain and Caldwell , Catawba county, Burke county, Watauga County, Avery County ....FREE Evaluation by Appointment

Would like to try them but every time I call they are not taking care of any dogs. They referred me…read moreto another place where one of the caretakers fell on my dog and injured his hip. The man who referred us very nice and seems knowledgeable.

We took a German Shepard that seriously lacked confidence and was very difficult to manage. WOW…read morewhat a difference Mike made, he brought this dog around to the point he is very relaxed and is managed in most situations with ease. If you need training for your dog Mike will deliver and goes the extra mile to ensure you are satisfied. I will take my dogs to Mullhaus as long as his doors are open. Thank you Mike for a great dog!!

Gail is the most supportive and knowledgeable trainer I've ever met. I am a first-time GSD owner…read moreand without Gail, I would not have the relationship that I have with my dog (Griz) today. Griz and I started in Level 1 and worked our way up to Level 3 with a few private lessons sprinkled in here and there. Gail is always available for any question or concern regarding your dog, which has been immensely helpful. She's kind, helpful, and non-judgmental. Griz and I look forward to continuing classes with Gail - she has certainly opened the door to a world of possibilities for my dog and me.

From the owner: Behavior Consultations - Aggression/Reaction Solutions - Dog Sports - Private In-Home Lessons -…read moreBoard-n-Train - K9 Manners Classes - Puppy Coaching

It was AMAZING it was fun and it heled out ALOT! And the machines are so useful, and they have…read moreevery machine you can imagine!

It must have been a bad week for Xcel fitness with me. Having just moved to the area i visited…read morethree Gyms. The first day i went to Xcel and a very pleasant woman showed me around and outlined the various plans. I liked the variety of machines and cardio equipment . While the locker room has a strange layout it didn't matter as i seldom use it. In her spiel and on the web site they pitch their Personal Training ability and how they guide you. So when i signed up i specifically asked how PT works. Well, actually they don't have PT themselves but instead they have independent contractors who work for them. In order to get PT i have to call one of their trainers and organize it myself. This seemed very odd but the woman then handed me two cards and suggested that i call them. Okay, i thought it odd but i took the cards. I then left and called both trainers and left messages with them...twice. 4 days later i still hadn't heard back from either of them. So, i went back to the gym in the morning. The gym was essentially empty so i asked the guy at the front desk if he could walk me through a simple circuit using the machines. He told me sure and that he would be right with me. I wanted to get started so i said i would start on Cardio and when he had a chance just come grab me....50 minutes later i was still on the treadmill and i had watched this guy walk by a few times and chat with friends and wipe down a few machines. Twice i waved at him and he gave me the "be there in a second wave." Finally i finished my cardio and went back to the desk and now he was gone. So I left. 3 days later and still no word from the trainers I went back in and talked to the front desk yet again. I explained the situation and pointed out that no trainer had called me back . The woman at the front desk asked who i called and i literally pulled the two cards sitting on the desk and showed her. She said looking at one card "Oh he doesn't work here anymore"...huh? them why is his card on the desk...That seemed to baffle her as .much as it did me. The other trainer "she hadn't seen for awhile" Huh? She said there was a trainer hanging out there she could call. To be honest I had had it . I explained that on my last trip I had tried to get help for 50 minutes and was ignored. She seemed uninterested. Finally, i decided i would just cancel my membership. Of course , having been a member for a week, and having no trainer call me and be given a card from a guy who didn't work there at all anymore and having been shuffled off by the front desk guy on the last trip she still would have to charge me 75 dollars to cancel. Seriously? To be honest i would have paid 100 to get out of this disorganized mess. Clearly, misinformation and false promises meant little to these folks so it seemed an expensive yet valuable lesson. I ended up joining Spa Athletic where the owner took me on a tour and had a personal trainer call me to set up an appointment an hour after joining. Like i said maybe it was just a bad few days at Xcel but i find it hard to believe that i'm the only one who experienced this. Again, its a nice workout space but thats all i could see going for it after my experience .