Carissa went above and beyond. Andy quickly followed up. Jared helped out. Carissa has amazing…read moreskills. Andy confirmed reservations and answered all questions. Great team.

I do not understand how this is currently at an 8.2 rating on hotels.com. The property has little…read moreto no signage when you come in so you don't know where to go to check in. It is very old but the bathrooms were recently updated. The front desk staff was not friendly. The front office room smelled old and stale. It's 90 and our room did not have the air on when we entered, so it was about 85 in it and it took forever to cool down. The AC was old, loud and clunky. There is about a 1" gap at the bottom of the door so any small creature could get in easily. If the room cost $50 I wouldn't have been as upset as I was at the quality, but over $130/night is insane for that place.

It was clean and roomy. It was dog friendly for a price. The beds were absolutely awful though and…read morethat was a bummer. Also the elevator broke so we couldn't leave because we had my mom who is in a wheelchair and we were on the 2nd floor. But they got it fixed within 4 hours so we were able to leave that same day.

Don't book this hotel!! Stay away! I have stayed at other Best Western hotels and thought this was…read morea good place to stay. I was wrong. The Santee location is very low budget with stained bed sheets and minimal breakfast items. The staff was rude and very inconsiderate when requested specific accommodations. Avoid a headache and an inconvenience. Look for a hotel elsewhere.

I really have to give a shout out to Stephanie the property manager who was working very hard when…read moreI checked in helping with laundry, supplies, etc. She was absolutely great with a wonderful attitude and helped me when I checked in with my safe that was stuck. She was there every time I was at the front desk and was eagerly ready to help you. The motel was in a good location and close to everything you need. It was very clean and quiet. I did use the pool which was also extremely clean. I really had no complaints about this motel and will stay again if I'm in that area.

This hotel and location has always been my go to whenever I am in San Diego. The staff are very…read morefriendly and go the extra mile to meet your accommodations. The house keepers and cleaning staff are on point with their attention to detail cleaning style. Finally, rooms are up to date, affordable, and located in a good area; you really can't ask for anything better. I look forward to many more stays in the future.

We had a wonderful night of rest. We met John at the front desk. When we were in our room we always…read morelook around and see if we had the basics. Sadly there was no coffee machine so and our phone did not work they told us that you take your key card and you slide it in and at the front door and sadly that didn't turn on the phone so I had to use my cell phone to call front office and I told him the phone wasn't working and there was no coffee machine and he was telling me where it's at where it should be located at but we didn't have it so he went ahead and brought us a coffee machine didn't say anything else he said didn't downgrade us or anything he's like I'll be up to bring you the coffee machine So he came up brought the coffee machine was totally awesome Yes this is it was anybody else that we needed and there was nothing else we weren't leaving anything else and he gave us enough towels the most hotel rooms give you only two large or four large towels but if you have three people in the room you kind of expect to have more and their towels were really big not normally where sometimes I can't even put it around by chest whenever I take a shower so just to give you that idea but great shower lovely place I took some pictures of it and people were enjoying the night going out for a night dip in the pool please was beautiful had a little wanna be Starbucks in there the bar it was so great area Love you location maybe though like you were traveling. So I have to say John and his wonderful and beautiful customer service that he gave us was awesome The next day when it was time for us to leave we called up and John was there and we requested a luggage rack and he came up and brought us a luggage rack we were able to go downstairs and check out so smoothly You did everything with the smile it was wonderful ruined expecting that but we got a wonderful service for the job You deserves to be praised and we're praising him through Yelp. when we come back to El cajon will definitely stay at this hotel room it was big enough I mean big enough for us it felt like a sweet but not really but for us always ordering two beds we always get a double with this time we got cleans and which was nice. We have pictures to show you.

Arg.. this hotel was good. But a good example how lack of caring and short staffed will ruin it…read more First stay, a week after opening this place was new, clean, and a great hotel. Skip ahead 2 years and it's run down, dirty, and staff doesn't care. The last time I booked, I contacted the hotel to cancel the stay, spoke to Sebastian (mentioned several times in reviews for being unhelpful), and attempted to cancel due to a medical issue that prevented me from traveling. He denied the cancelation, saying its policy and he couldn't change it and to call Hilton. I did, Who said that he could cancel this, but he didn't want to do that. He wouldn't reschedule this, cancel this, or work with me even being a diamond member. Other hiltons will cancel reservations when things like this happens, but this won't. Overall, skip this location by all means. It's run down, questionable cleaning practices, but on a plus, you don't have to go far for some food as it shares a parking lot with fast food options.

My stay at Courtyard by Marriott was truly wonderful, and Valerie was a huge reason why. From the…read moremoment I arrived, she made me feel genuinely welcomed and comfortable throughout my entire 4-day stay. Every interaction with her was met with kindness, professionalism, and a warm smile that never seemed to fade, no matter how busy things were. What stood out most was how consistent and thoughtful she was each day. She always took the time to make sure everything was going smoothly and created such a positive and welcoming atmosphere. It's rare to come across someone who carries themselves with such genuine hospitality and care for guests. Valerie's attitude and dedication did not go unnoticed, and she truly made my experience memorable. Employees like her are what make people want to return, and I'm incredibly grateful for the kindness and exceptional service she showed during my stay.

Anna and Tonya are an amazing team, along with the bistro chef. Clean restaurant inside the Marriottread more

Tuesday 6/9/2026: *…read moreMy stay was peaceful & enjoyable. * I checked in & out with Maritza and found her to be friendly, helpful & professional. * The accommodations were clean, quiet & qualitative. * I had asked for an early check-in & the representative on the corporate line made notes on my reservation. * When I arrived I was told there was a new $50 charge for early check-in, which the corporate representative had said was free. * But Maritza was very customer centric & removed the charge in a very friendly & helpful manner. * On balance my stay was good & I would recommend this motel to family & friends visiting La Mesa.

We were down for parents weekend at SD State. This place was close to campus. It had a good…read moreprice, and offered a full breakfast included! That is my kind of lodging! The room was clean and comfortable. The Freeway #8 was conveniently close. The TV was excellent with standard satellite channels. We stayed Saturday night during college football season (I am a fan)! The breakfast was pretty good, the room was crowded and not comfortable. I had the biscuits and gravy with scrambled eggs and coffee. The spa was clean and hot and felt pretty good after hanging with our freshmen! I will happily stay here again!

The hotel is clean and well maintained- the room is cozy and clean, the only thing that bothers me…read morewhen we first entered the room and turn the AC on because the room smells dampness and musty... maybe has not been used for couple days. So we let the Air going on while we went out for dinner. I also spray some air freshener (i am always bringing if i am staying in hotel). We came back few hours later the room smells good. We had no problem after that. The staff are friendly and helpful. oh the shower has no pressure at all. So showering takes twice as long to get rid of the soap and shampoo. Only for a nught I won't complain much. Nonetheless was a nice stay and will do it again.

Stayed here for about a week. Unfortunately parking is not included, and is charged at a rate of…read more$21 per day but there is no where else to park besides the hotel parking lot so you kind of have to pay.. House keeping is offered every other day, but I know some Hampton locations have it daily. AYCE continental hot breakfast is included, but only from 6-9AM on weekdays and 7-10am on weekends. They had an area for hard boiled eggs the first 2 days but stopped offering it sadly There was no option for dairy free milk (like almond milk), only 2% low fat milk. Hot foods rotated between scrambled eggs or mini omelette and sausages or patty's. There was a station to make your own waffle as well as cereal and bread. There were some significantly good things about Hampton Inn Poway though. I arrived an hour before check in and was able to leave my stuff with front desk staff. The staff and housekeeping is friendly. Rooms were big, quiet and did not have an odor. Fitness room had dumbbells ranging from 5 lbs to 80 lbs, a treadmill, peloton, and an elliptical. Didn't get to check out the pool outside but the laundry room was clean

Wonderful peaceful weekend. Thank you. Reserve breakfast in…read moretown as the wait is 1.5 hours at the popular places. Can't beat coffee on the deck though, surrounded by fall colors and with the sound of the fountain and rain falling through the leaves.

Great hotel great service! Love the animals and the ability to feed them! Would definitely stay…read morethere again in a different themed room!

Seriously, what is not to like about this place?! Someone asked me what my favorite part of my…read morestay was and I really couldn't name just one - there are so many things i like to do here! First off, I had no idea there were 2 hotels at Viejas and honestly love the Willows Hotel & Spa, plus it's a 21+. When you walk in, it feels like a mini Vegas hotel. You go upstairs to the front desk and service was really great, from the check in process to the luggage assistance. But it's really when you get up to the room that is impressive; probably one of the nicer rooms that I've stayed in which a nice open area with a mini bar, desk and living room. The bedroom is in a separate room and much to my surprise, there was a special birthday setup on the bed for me (loved it!). And can't forget the extra large shower with rainfall faucet and all the amenities you would need. On to the spa. Amazing. While it's on the smaller side I had a great experience, from the attentive staff that made me feel welcomed to the massage and near-private hot tub/sauna/steam room and lovely pool area. It's adjacent to the regular hotel pool that you also have access to as well. If you get a service you can use the amenities all day with in and out privileges, such a nice relaxing day if you ask me. So while I'm limiting my review to the hotel and spa, the Viejas property has so much to do. The casino is a short walk from the hotel along with a variety of restaurants. The outlet mall is literally across the street and has a bingo hall and bowling and also had a seasonal skating rink. The golf course is also a drive down the road. In conclusion, I had a 5 star experience. I was sad to check out and I will be back for another stay!

Hotel accommodation very impressive. Front desk clerk Faith's friendly and polite service…read morecontributed to our enjoyable stay. Very clean and near the outlet stores . We highly recommend Viejas casino.

Our first time here For our friends birthday we stay here with are good friends we had rented a 2…read moreroom suite but The day of we were going there the Hotel called us to say they had plumbing issues So we had 2 single rooms the were good Big high bed and antiques furniture in the room AC a bathroom, and we were by the back patio And we walk out there but hot outside They offer a breakfast on Monday in early morning 6:00 am to 9:30am It started with delicious granola and milk Date nut bread, with butter Coffee, Tea, Juice, milk You make the hot drinks of your choice, Next was a quiche with spinach and feta cheese And fruit, apples sliced watermelon and oranges Such a pretty dishes Chalette was our server and so sweet All the great staff was genuinely nice here We want to come here again

Charming B&B! Like stepping back in time, the hotel is filled with antique furniture and historic…read moretouches ( never fear the plumbing is modern!) As noted in other reviews the rooms are small- my husband and I are NOT small, we managed! The tall bed was comfortable and there was a helpful step placed in the closet so I did not have to resort to a high jump to get in. The bed was comfy. Breakfast was ok- I have a food allergy and staff had to scramble to accommodate it. I didn't think of it when we made the reservations, so that is on me. STAFF WAS AMAZING! Warm, friendly and filled with recommendations on where to eat ( dinner- and of course APPLE PIE!) We all agreed (we were traveling with others) that we would like to come and stay again. When you take into account the afternoon tea and a full breakfast, it's downright budget friendly!