Stay here last weekend for a little getaway from the kids, with wife approval of course. This is…read morewhat I like Pros. 1. Quite. I like to get a full night of rest early since I had the chance too. Slept like a baby. 2. Pool. It was quite relaxing getting to dip into an empty pool. 4. Golf. I am a total beginner and my first time playing a full round. The grass was dry, but that is understandable since we are in a drought. I do suggest they use reclaim water some how. Cons. 1. The food needs work. Did talk to a couple of employees, they mention how they had to change cooks due to covid.

We recently stayed at this location due to a funeral in the family…read more The rates were good and I wanted it close to our family location. The manager or owner makes you sign at check-in and agree to pay extra cleaning fees. We were charged $11 X 1 and $22 X 2. I am honestly not sure if this was for cleaning or water bottles in the room. The decor has not been redecorated since the 70's from the looks of the room. the bathroom was decently updated, but they really need to improve the rooms.

It was clean and roomy. It was dog friendly for a price. The beds were absolutely awful though and…read morethat was a bummer. Also the elevator broke so we couldn't leave because we had my mom who is in a wheelchair and we were on the 2nd floor. But they got it fixed within 4 hours so we were able to leave that same day.

Don't book this hotel!! Stay away! I have stayed at other Best Western hotels and thought this was…read morea good place to stay. I was wrong. The Santee location is very low budget with stained bed sheets and minimal breakfast items. The staff was rude and very inconsiderate when requested specific accommodations. Avoid a headache and an inconvenience. Look for a hotel elsewhere.

I really have to give a shout out to Stephanie the property manager who was working very hard when…read moreI checked in helping with laundry, supplies, etc. She was absolutely great with a wonderful attitude and helped me when I checked in with my safe that was stuck. She was there every time I was at the front desk and was eagerly ready to help you. The motel was in a good location and close to everything you need. It was very clean and quiet. I did use the pool which was also extremely clean. I really had no complaints about this motel and will stay again if I'm in that area.

I am a Santee resident and I am writing this on behalf of my family member who was visiting me…read more My family member has used this hotel every time they have visited me since I have lived in Santee. Enough that the staff started to recognize them. Every time my family member would come down (normally late in the evening), they would park, one adult would go check in, then they would walk over to my condo from there. There is very little parking near me. The issue arose because my family member would bring their dog down and have the dog stay with me. When they got their room settled, the dog would wait in the vehicle and then they would walk it over to me. One of the staff members saw the dog in the parking lot and told my family member that dogs were not allowed. They said they understood and that the dog was not staying at the motel, but with a family member nearby (i.e. me). The most recent time they made a reservation, the motel called them a day after they could cancel the reservation, informed them that because they saw a dog in the parking lot and found a stick in the room, it was evidence the dog in was in the room. The dog was never in the room. One of their children currently likes to collect sticks and forgot it. They informed them that they would be charging an extra fee and that the reservation could not be cancelled. Luckily, my family member called corporate, explained the situation, and corporate cancelled the reservation. It seems inappropriate that not only did the motel not fully investigate the matter (like check a camera to see the dog never went into the motel), but the motel also tried to add extra unwarranted fees. Luckily my family will never stay there again and I will never recommend anyone to stay there when they visit me.

We had a wonderful night of rest. We met John at the front desk. When we were in our room we always…read morelook around and see if we had the basics. Sadly there was no coffee machine so and our phone did not work they told us that you take your key card and you slide it in and at the front door and sadly that didn't turn on the phone so I had to use my cell phone to call front office and I told him the phone wasn't working and there was no coffee machine and he was telling me where it's at where it should be located at but we didn't have it so he went ahead and brought us a coffee machine didn't say anything else he said didn't downgrade us or anything he's like I'll be up to bring you the coffee machine So he came up brought the coffee machine was totally awesome Yes this is it was anybody else that we needed and there was nothing else we weren't leaving anything else and he gave us enough towels the most hotel rooms give you only two large or four large towels but if you have three people in the room you kind of expect to have more and their towels were really big not normally where sometimes I can't even put it around by chest whenever I take a shower so just to give you that idea but great shower lovely place I took some pictures of it and people were enjoying the night going out for a night dip in the pool please was beautiful had a little wanna be Starbucks in there the bar it was so great area Love you location maybe though like you were traveling. So I have to say John and his wonderful and beautiful customer service that he gave us was awesome The next day when it was time for us to leave we called up and John was there and we requested a luggage rack and he came up and brought us a luggage rack we were able to go downstairs and check out so smoothly You did everything with the smile it was wonderful ruined expecting that but we got a wonderful service for the job You deserves to be praised and we're praising him through Yelp. when we come back to El cajon will definitely stay at this hotel room it was big enough I mean big enough for us it felt like a sweet but not really but for us always ordering two beds we always get a double with this time we got cleans and which was nice. We have pictures to show you.

The Muslim woman in the front desk shouldn't be the forefront of a hotel because she does not have…read morethe best customer services skills or even the hospitality a hotel staff should have. Disappointing ESPECIALLY after trying to check in after long 9 hour shift. Definitely would not recommend this place simply because of the persons demeanor towards me. Yet, when another co worker approaches her -- she's more amicable and hospitable. Such a horrendous experience as I was standing next my co worker and I attempted the same interaction.

My stay at Courtyard by Marriott was truly wonderful, and Valerie was a huge reason why. From the…read moremoment I arrived, she made me feel genuinely welcomed and comfortable throughout my entire 4-day stay. Every interaction with her was met with kindness, professionalism, and a warm smile that never seemed to fade, no matter how busy things were. What stood out most was how consistent and thoughtful she was each day. She always took the time to make sure everything was going smoothly and created such a positive and welcoming atmosphere. It's rare to come across someone who carries themselves with such genuine hospitality and care for guests. Valerie's attitude and dedication did not go unnoticed, and she truly made my experience memorable. Employees like her are what make people want to return, and I'm incredibly grateful for the kindness and exceptional service she showed during my stay.

Anna and Tonya are an amazing team, along with the bistro chef. Clean restaurant inside the Marriottread more

Pros: Easy booking, thrifty price, one of the finest Best Western hotels that I've stayed at. The…read moreelevator to the third floor is fast and sturdy. My room, with a single king-size bed, as it was the least expensive at the time of my booking, was spotless. Staff were super pleasant and accommodating. There is even a coffee machine that lets you select a brew and does hot chocolate too on the first floor. Breakfast is served on the second floor. Although they have a pancake machine instead of a waffle iron, the premade waffles are perfect, and after a few seconds in the microwave, how can you tell the difference? Lots of parking and even sheltered parking. Bathroom clean, plenty of towels, hard and soft soap available. Midsized fridge, larger than most hotels, microwave, and of course TV. Cons: Not a ding on the hotel, but the parking is right next to Anthony's Fish Grotto, and your navigation program will most likely have you turning into the wrong parking lot. Remember, go past the Fish Grotto. One con that will not be a big issue, and I did not bring it up, but for some reason, the electric outlets that were on my wall light fixture would cut out. It took me a while to isolate the problem, as my CPAP machine and phone charger were plugged into this outlet. Easy fix, as there were plenty of outlets in the room. I have an extension cord and just used that to plug into the outlet on the opposite side of my bed rather than moving my CPAP machine. NOTE: If you travel with a CPAP machine, it helps to have an extension cord. Yes, I'd stay here again, and maybe even try out the Fish Grotto. I had overpacked for my camping trip, so I still had plenty of food to eat with me. Great price, location, staff, and everything worked. I'll make this a stop again. :)

Tuesday 6/9/2026: *…read moreMy stay was peaceful & enjoyable. * I checked in & out with Maritza and found her to be friendly, helpful & professional. * The accommodations were clean, quiet & qualitative. * I had asked for an early check-in & the representative on the corporate line made notes on my reservation. * When I arrived I was told there was a new $50 charge for early check-in, which the corporate representative had said was free. * But Maritza was very customer centric & removed the charge in a very friendly & helpful manner. * On balance my stay was good & I would recommend this motel to family & friends visiting La Mesa.

The hotel is clean and well maintained- the room is cozy and clean, the only thing that bothers me…read morewhen we first entered the room and turn the AC on because the room smells dampness and musty... maybe has not been used for couple days. So we let the Air going on while we went out for dinner. I also spray some air freshener (i am always bringing if i am staying in hotel). We came back few hours later the room smells good. We had no problem after that. The staff are friendly and helpful. oh the shower has no pressure at all. So showering takes twice as long to get rid of the soap and shampoo. Only for a nught I won't complain much. Nonetheless was a nice stay and will do it again.

Stayed here for about a week. Unfortunately parking is not included, and is charged at a rate of…read more$21 per day but there is no where else to park besides the hotel parking lot so you kind of have to pay.. House keeping is offered every other day, but I know some Hampton locations have it daily. AYCE continental hot breakfast is included, but only from 6-9AM on weekdays and 7-10am on weekends. They had an area for hard boiled eggs the first 2 days but stopped offering it sadly There was no option for dairy free milk (like almond milk), only 2% low fat milk. Hot foods rotated between scrambled eggs or mini omelette and sausages or patty's. There was a station to make your own waffle as well as cereal and bread. There were some significantly good things about Hampton Inn Poway though. I arrived an hour before check in and was able to leave my stuff with front desk staff. The staff and housekeeping is friendly. Rooms were big, quiet and did not have an odor. Fitness room had dumbbells ranging from 5 lbs to 80 lbs, a treadmill, peloton, and an elliptical. Didn't get to check out the pool outside but the laundry room was clean

My wife and I celebrated our 11th anniversary here at this spot, and we loved it. It's surrounded…read moreby trees, and all kinds of birds, like: Acorn Woodpeckers, Stellar Jays, Scrub Jays, Kestrels, and of course Hummingbirds. Our room was near the jacuzzi, and no one else was using it so we had it to ourselves. I would definitely recommend this place!

This was an amazing experience for a serene, relaxing stay in nature. We stayed in the cozy,…read moreauthentic "dreamcatcher" room. We had the sounds of a water fountain outside our room that we sat and watched birds drink from, we fed the lamas, we watched the evening stars in the hot tub. We had a wonderful stay and look forward to another in the future.

Seriously, what is not to like about this place?! Someone asked me what my favorite part of my…read morestay was and I really couldn't name just one - there are so many things i like to do here! First off, I had no idea there were 2 hotels at Viejas and honestly love the Willows Hotel & Spa, plus it's a 21+. When you walk in, it feels like a mini Vegas hotel. You go upstairs to the front desk and service was really great, from the check in process to the luggage assistance. But it's really when you get up to the room that is impressive; probably one of the nicer rooms that I've stayed in which a nice open area with a mini bar, desk and living room. The bedroom is in a separate room and much to my surprise, there was a special birthday setup on the bed for me (loved it!). And can't forget the extra large shower with rainfall faucet and all the amenities you would need. On to the spa. Amazing. While it's on the smaller side I had a great experience, from the attentive staff that made me feel welcomed to the massage and near-private hot tub/sauna/steam room and lovely pool area. It's adjacent to the regular hotel pool that you also have access to as well. If you get a service you can use the amenities all day with in and out privileges, such a nice relaxing day if you ask me. So while I'm limiting my review to the hotel and spa, the Viejas property has so much to do. The casino is a short walk from the hotel along with a variety of restaurants. The outlet mall is literally across the street and has a bingo hall and bowling and also had a seasonal skating rink. The golf course is also a drive down the road. In conclusion, I had a 5 star experience. I was sad to check out and I will be back for another stay!

The staff was wonderful but I have to give it 1 star because the manager Krystal was extremely rude…read moreto the staff. She is very unapproachable and made the staff and the rest of the guests very uncomfortable. She is not a people person whatsoever and no one wanted to make eye contact with her. This is the 2nd time I've been there and I had the same experience with her the first time as well. I really don't understand why a person with that attitude is in this type of position and in the hospitality field. I tried giving it a second chance because the rest of the staff is friendly and accommodating but after this recent experience I will never come back and will make sure to tell all my friends and family to stay away.

Our first time here For our friends birthday we stay here with are good friends we had rented a 2…read moreroom suite but The day of we were going there the Hotel called us to say they had plumbing issues So we had 2 single rooms the were good Big high bed and antiques furniture in the room AC a bathroom, and we were by the back patio And we walk out there but hot outside They offer a breakfast on Monday in early morning 6:00 am to 9:30am It started with delicious granola and milk Date nut bread, with butter Coffee, Tea, Juice, milk You make the hot drinks of your choice, Next was a quiche with spinach and feta cheese And fruit, apples sliced watermelon and oranges Such a pretty dishes Chalette was our server and so sweet All the great staff was genuinely nice here We want to come here again

Avoid this place. Treated with attitude as soon as we arrived. Front desk was snarky and rude. I…read moreknew with this being a tiny place, the experience would not improve so we left. They kept my money while whispering to the next guest to wait, as my room might be available to them.