Here we are in 2024 and this company operates like it's 1999. You can't come in to just look at…read morefurniture or try it out, you have to make an appointment and there's no way to make an appointment online. If you call, the person who's in charge of appointments is often busy and you need to leave a message so they can call you back. I left a couple of messages and they never called back, so I just ordered online. Nowadays, Steelcase and Herman Miller will let you order directly online without having to play phone tag with a salesperson to even find out their pricing.

We bought our office furniture system from them six years ago. They were helpful, coming over to…read moremeasure the office and drafting the furniture layout for us. This year, we moved and decided to keep the same furniture. Since they offer moving services (plastic box rental, disassembling the furniture, moving furniture and personal contents, re-assembling the furniture), it was a clear choice for a full-service move. The guy who came to quote us said "hmm.... 75 boxes" and that was exactly how many we needed!! By the way, he was from "Magena", which is apparently a sister company of Heritage, at the same address. The guy who delivered the boxes a week prior, and the guys who came to do the actual move were all wearing "Heritage" uniforms. They request a diagram of the new location ahead of time, with all rooms numbered and furniture laid out. Then, all the items to be moved need to be labeled with those numbers (on a easily removable sticker that they provide). I was impressed when the guys that came in said "wow, lots of things going to the second floor" just by looking at the number 5 on many boxes. The diagram's not just for the office guy or the site manager, but the whole crew gets a briefing! This was going to be a 4-star review, but they went out of their way to help us. We were booked for Monday morning, but we found out last minute from the management of the building we were moving out of that we could not use the elevators on weekdays before 6pm... . I called Magena/Heritage the morning of the Friday before the scheduled move, and they were able to rebook us on such short notice for that same Friday evening. Thank you so much!! He warned us that the cost would be a bit higher than quoted, since the guys would have to work overtime. The invoice was exactly the same as the quote, though... So this was going to be a 5-star review. But the Reassembly of the furniture units were a bit lacking. The table units we have had been discontinued, so they brought compatible legs from another line, in case we needed more to complete the new layout. I just wish that two legs, next to each other 11 inches apart, in plain view, could have matched each other. Also, I numbered all the parts, as I had been told to, but it seems that they just looked at the diagrams and used whichever interchangeable part was at hand. Those were interchangeable when they left the factory, but aren't anymore, as only a few of the desk surfaces had keyboard trays. And I had planned out cabinets optimized for key compatibility, but that wasn't realized. So back down it goes to 4 stars. Sorry I'm picky. The invoice was mailed to us later, and we paid by company cheque.

I've been a customer at Ben's Appliances for almost ten years now. They have outfitted my own…read morecondo, my mom's condo and my rental condo in the past years. This family owned business is professionally run with knowledgeable staff who truly care about your needs. They are low pressure and will work with you to figure out the right option to go with. I appreciate the smooth process from choosing the right dishwasher / washer / dryer to delivery and installation. They do what they promise and I've avoided so many headaches by making them my go to source for appliances. Highly recommend.

Gone out of business. I bought a diswasher and paid for warranty. No business - no warranty! The…read morebrother owns Fast Track appliance repair. They also would not help.

Ken and Ancient Mariner Awnings did an excellent job designing and installing the awning for our…read morenew restaurant in Vancouver's Chinatown. He delivered on time and within budget! Highly recommended!!

Ken takes your deposit and does not do the work. He does not even have a shop he works out of his…read moreapartment.

I can't thank West Side Upholstery enough for the amazing service I received today. I brought in my…read morecushions of my beautiful couch that had some holes from a pesky mouse, and they matched the fabric perfectly, repaired them impeccably and all within a couple hours. They were so professional, kind and skilled in their work! I can't recommend them enough. Thank you so much!

Emailed them for a service and they never replied me back since August. Didn't get an error back so…read moreI assume they received my email.

Recently, I had Velle's reupholster a chair and I was very happy with their professional work. I…read morehad been looking for the particular colour and fabric  for a long time and  found exactly what I wanted from their samples. The owner Mark (sp?) managed to get the fabric very quickly and the work was completed beautifully in a very short time.  Anyone looking for fabrics and/or wanting to reupholster, I strongly recommend Velle's Furniture in North Vancouver.

Dave delivered a task chair to my home 4 years ago. It's been a great chair, but due to normal…read morewear and tear one of the padded arm rests cracked and needed replacing. I wrote, asking if this could be done and the very next day Dave arrived with the necessary part. Terrific service and a nice guy.

We are totally satisfied with the service we got from John. From picking the fabrics to…read morereupholstering multiple pieces for us- John did a great job. He was personable and attentive and his prices were reasonable. We have no hesitation to recommend him.

One button to be reattached to couch cushion... $225!!! $125 if I brought it to them! Got it done…read morefor $20 at another location