This doctor's surgery is a funny one. The two doctors are excellent and strike a really good…read morebalance between professionalism and concern in the way they deal with you. the nurses are excellent too. But it's far too busy. You normally have to wait at least a week to get an appointment, and when you have an appointment it's extremely rare to ever get in on time (average wait time is about 30 mins), and worst of all, the receptionsits are unfriendly and often just pretty damn rude - you know, the kind who think it's their job to stop you ever getting to see a doctor. oh, and the waiting area's pretty shabby too.

Bureaucratic NHS bullshit…read more Visited Tuesday (have been sick for 4 weeks). Takes a swab of my throat, tells me to call Friday. I call Friday. They tell me I needed to call before noon. They tell me to call back Monday. *I tell them to piss off. *i didn't tell them this. I just died ever so slightly more inside.

Very pleasant surgery. Reception staff is not the friendliest one but the doctors seem to be…read moreknowledgeable, nice and caring. I have needed them twice and they have been efficient and helpful. The appointments seem to be more or less on time. I rarely waited more than 10 minutes past my scheduled appointment. You have to book in advance but they do give you an option to be seen on the day if urgent. I actually find the level of service at this surgery to be quite good.

It used to be 'almost good' but it always had rude receptionists. Now after the lockdown, they…read morenever, ever, answer their phones. They forced people to do everything online, but queries are poorly answered. As per example you requesting a medicine to help a poor child and their reply is to check with the chemist for any out of counter medicine available. No consultations and, if you are really lucky, you get a phone call from the doctor. If you have any medicine prescribed by the specialists they will ask you to find them at the hospital to get a review when they are the ones supposed to write to the specialists and ask. The phlebotomist is amazingly great. The main doctor is also good but the rest are really poor. Like this they better close down. Terrible.

Have never not been able to get in on the same day in the almost 2 years I've been with this…read morepractice. Called a few weeks ago at 8am for my son and we were in at 10.30am same day. Called today at 12 and was in at 2.30pm. Also have never known them run more than 10 minutes late. Doctors take the time (even though it's limited to ten minute slots) to understand your issue, and their communication with follow on doctors in both private and NHS has been v satisfactory.