Tina is great. This is a staff and a place that keeps its promises.read more

This is the most unprofessional housing agency I've ever experienced in my life. My roommates and I…read moreare college students at Eastern Illinois University and she made the living experience the most unpleasant thing I've experienced in Charleston thus far. The landlord would do things like come into our residence unannounced, let other tenants make a pig stay of the apartment complex outside, and have pets which were not allowed. Our apartment was left clean with no damage, we had a perfect check out yet she refused to give us our security deposit back. She takes advantage of college students and I do not recommend anyone to do business with her.

From the owner: Specialties Apartments for College Students…read moreProducts 1-4 Bedroom Apartments, 1-2 Bathroom Apartments Services Recently Remodeled, Wi-Fi, Cable, Electricity, Water, Trash Service, Close to Eastern Illinois Campus Locations Notes Located on the corner of First and Grant, across the street from O'Brien Stadium.

I've lived in three apartments in Charleston over the past 6 years I've been in Charleston: Unique,…read moreUniversity Village, and Youngstown. This is by far the worst Apartments I've lived in. I paid 500 dollars a month for a small one bedroom, no utilities included. It was completely unbearable to live here because I had asthma and the last tenant smoked in the unit. The management did nothing to help me aside from tell me to clean it myself. The reason I didn't check it out beforehand is because I thought the Apartments were cute and I was offered a midyear teaching job and needed a 6 month lease right away. The management seemed nice enough and I had checked out the Apartments when I was a student at eiu. The lease says that you will not be charged for regular wear and tear. The Apartments are completed outdated so the screws in my stove came loose when I cleaned the top pans, the blinds were brittle and fell off near the balcony, the bulb in my bathroom was off before I moved there, the air conditioning unit went off when I was there, the list goes on. I understand that things fall apart and not every apartment is perfect but the management does nothing to help these things. She actually charges you for regular wear and tear. In the spring she constantly shows your apartment (3-4 days a week). One day I was home sick from work and she just keyed into my apartment. She basically used my apartment as a model unit and had no respect for my space instead of using one of her own units for this. When I moved out she charged me 176 Dollars for cleaning and I never got my security deposit back even though I broke nothing, reported wear and tear, and cleaned the apartment. I left it cleaner than it was when I entered and she still charged me for professional cleaning. In her defense she sent me a picture of dust that collected in the month that I moved out and a picture of mold in my fridge because I turned the electricity off when my lease ended. Well of course there will be dust and mold in an apartment when no one has lived there for a month and there is no electricity. She also painted the apartment after I moved out. She basically charged me for what the smoker who lived there before me left behind. If I wasn't a teacher or knew a lawyer I would take her to court. Like the last reviewer said take pictures when you leave with a newspaper of the days date. It will be your only legal defense against this illegal management.

Now, that I'm free of my lease and I can't be belittled every time I step into that office, here is…read moremy review of Youngstown Apartments. The apartments themselves? Decent, pretty cute, could use some maintenance. (Even though they take our deposit to do 'maintenance' it seems like nothing gets done.) Now, let's talk management. If you don't mind living in an apartment where the apartment manager treats you like trash? by all means, move into these places. The apartment manager (Jennifer) was the rudest lady I have ever met. Once I signed the lease contract it was like something switched in her and she became this awful human. When I moved into the apartment it had roaches in them, like the first day,I brought it to her attention and she told me to keep cleaning and just wash hot water down the drains. Then she basically told me they were might fault. The place was a mess when I moved in, but I'm sure since her daughter lived there before she didn't bother even stepping in there to clean it. There were things left in the dishwasher, trash left and things left in the bathroom. The 'maintenance man' (AKA her son) would come to the apartment unannounced. One time he came when I was working thirds and still asleep at noon, knocked once, let himself in and left the door open. When I finally got myself out of bed I noticed my cat making a break for it out the door. I would notice tracks in my kitchen floor when I would come home from work or class. Clearly not mine because they were men's boot tracks. When I needed something fixed, for example my door handle, she would just tell me I'm not using it right and that eventually someone will get to it. It took a week for her to get the door fixed (i had locked myself out of the apartment, not because my own fault but because the door kept jamming) and the only reason she came was because she was doing a showing and FINALLY noticed the handle was broke. She showed the apartment about 4 to 5 times a week giving little to no notice on when she was going to be coming. When we moved out, it took her a whole month and a half to send up the 'rest of the charges' for the apartment and charged me for things I know weren't true. Then threatened to send me to collections for $28. Enough ranting, like I said, the apartments are cute, it's the management you need to look out for.

Sucks when you don't have a car and have to walk to their office, thought the ladies at the front…read moredesk are always super nice and in a cheerful mood. Only thing is I called for a problem with a leaking roof and no one ever came... glad it was only a downpour when I called.

Building is nothing special. Management did take care of bug spraying when roaches were reported…read moreand they did fix the air conditioner (it was only out for a couple of days). Management does have their problems though. This includes threatening tenants with fines for not having additional contracts completed after moving in. They may have policies that these additional contracts and paperwork are what they do as part of their business, but not having these presented before the original sign up and move in is abnormal and I believe legally questionable. Utility billing has also been less than clear. In our case the tenant is not billed by the actual utility company but by the management. I do not know if this is a case for all units/properties, but it is weird and there is no actual proof/evidence we are getting the monthly "utility credit" we were promised at sign up.

From the owner: Nicest, fully furnished apartments in Charleston, IL. Super spacious floor plans, modern design,…read morecozy apartments that feel like home! On 4th Street, 3 blocks from campus. Wi-fi, cable, parking and trash included in rent. 24-hour rec & hot tub rooms. Free tanning in the office. Security cameras on-site and security systems in every apartment. We roommate match! 24-hour emergency maintenance & owners oversee all maintenance requests. Underground parking available.

I would like to say that I moved to Mattoon I'll in 2021 to Coles crossings.I have never seen such…read moremgmt that goes out of there way to help.KENNY is just such a nice person he reminds me of my late brother always there to help.I moved into a 2nd floor apt 3bdrms with in 60 days I was having major surgery with complications.The entire community helped especially the fire department. When I came home I could not ambulate up the stairs the fire department got me there. Then Kenny came to see us and presented us with a situation that we were perfect fit for. So we took him up on his offer and move downstairs to the medical unit three bedrooms first floor lived there for two and a half three years. My snow was always taken care of sidewalks were always salted if I had a water leak it was taken care of if my washer broke down it was taken care of if it was not fixable it was replaceable Kenny was right on top of it. You really can't ask for much more from the management point of view not nowadays.The prop is well taken care of, if you have a situation you know where you need to go to management Kenny is always there and is always willing to work out a situation with you. I don't know maybe I just felt at home and it was hard for me to feel at home because of the tragedy that occurred before I moved there but everybody the neighbors Kenny everybody was so pleasant to be around a nice place to raise your kids. ...wk

Coles Crossing was a lovely place to live when we moved in a few years ago. Now the place is…read morefalling apart. The roofs need to be replaced, however, instead of replacing them they just put blue tarps over the damaged areas. Stairways are rusted and boards are falling apart. Some ceilings have water damage. They seriously need to work on maintenance issues. It is nice having a pool.