As a patient of ~2 decades, it is disappointing to see how this is now run like a corporate office…read moreinstead of a medical practice.
They no longer have sick visit slots. You get put in rotation with wellness visits. I called for a sick visit, and had to wait almost 2 months. At the visit they told me I needed a full exam, labs, an ultrasound, a mammogram, and a follow up appt. When I went to schedule all of those (except mammogram), I again had to wait more than 2 months. Taking almost half a year to diagnose a sick visit is wild. It took so long for the appointment, nearly all visible symptoms were gone. So, naturally, they were unable to diagnose the issue. I was told to just wait for it to reappear.
Their pricing is so high, that even with insurance, my office visits cost shy of $400 each visit.
I needed 3 different procedures from their office, and asked the doctor if there was any medical reason why I could not have them all done in the same day, and was told they could all be done in the same day. Got to the front desk, they told me it was not possible because 1 was preventive and the other 2 were diagnostic so they split them up into 3 separate appointments. So, I had to pay shy of $700 (for 2 office visits since only the preventive visit is fully covered) instead of paying for just one office visit. This is not only ridiculously expensive, but also extremely inconvenient for those that work the same hours the office is open.
Then at my ultrasound appointment, my ultrasound tech, Georgette, was extremely rude and unprofessional. She was extremely upset that I was asking questions about the ultrasound, i.e. is the ultrasound internal, external, or both, what determines if a biopsy is needed, what is the after care, etc. She got so upset that she pointed to the ultrasound machine and said, "I'm gonna take that wand, stick inside you and it's going to take pictures!" and then slammed my file on the counter, said that someone should have already answered my questions, refused to continue the conversation and left the room to go get my doctor. Once the doctor came into the room and we proceeded with the procedure, Georgette kept sticking the wand in places that were no where near where it was supposed to go. I got confused and asked the doctor to confirm it was internal not external and it was confirmed it was internal. So, I told Georgette she was not putting the wand in the right place and was causing pain to the other areas she was jabbing it. She again got upset and said, "do you wanna just put it in yourself?". So, I ended up having to insert the wand myself because my ultrasound tech, who gets paid to do this......couldn't find the vaginal opening. I've had drunk guys do a better job at finding it. She remained rude throughout the whole entire procedure and at the end just left without saying a word. Not here's the results, here's what I looked at, here's what I found or didn't find. Nothing.
So, in summary, it took a total of 3 visits, almost 6 months and almost $1,000 (after paying office visits, labs, follow up appts. etc) rude and unprofessional treatment from their tech, all to be told....they don't know and let it reappear. No, and thank you. After nearly 2 decades, I have left that practice.
