Walt's has had a haloed existence in FSJ for several years, mainly due to the Father, who was a…read morekind and honest mechanic. My experience here this past couple of months has shown a business where Pop made it and Son runs it but has lost the reason why Walt's was so successful in the first place. Here are the problems that I encountered: 1. Very Young Reception Staff who are way over their heads in their position as Clerical but think they are Journeyman Mechanics. In other words they are spewing out information which was downright incorrect. 2. The intake appointment process was just ridiculous. You make an appointment for your vehicle and they tell you to drop your vehicle off at 8 am but they might not 'get to it' until afternoon and might need to keep it overnight. Which is so inconvenient to me as I cannot just drop of my wheels and wait for them to decide 'when to get to it'. Why not give a customer a specific time? 3. No waiting room. 4. Now to the actual work. The mechanic did a wellness check on my vehicle. So, for over two hundred bucks, I was told that one tie rod end was cracked and needed to be replaced. No problem I told them to order the part and get it done. Which meant another complete day that I would be without my vehicle as they still insist on dropping off the car a 8 am. So, the tie rod was changed and I was charged for 1.3 hrs work to do it. Seems a little long, considering it could easily be changed in 20-30 minutes. 5. They told me to get a wheel alignment. I had to go to another outfit to get this done and this is where the 'exposure ' of the poor inspection done by Walt's mechanic was evident. The 'Wheel' Company that I took my vehicle to, told me that the 'other' tie rod end needed to be changed as it was rusty and loose. I said, 'What!'...Walt's just did an inspection and missed the opposite tie rod end? Could not believe it, which left me pissed at Walt's. 6. Further, the 'wellness' check that Walt's did on my car revealed a cracked brake line, which they never specifically reviewed with me. I only noticed that particular when I reviewed the sheet and had to decipher the mechanic's inspection. I brought this up to the very young clerk who was so snotty about having to order the part. I was stunned, she acted as if it was my fault that I never brought this matter to their attention when the Fact of the matter is that I paid Walt's to tell me what further work was needed for my vehicle. So, all-in-all, I found Walt's Automotive to be very poor in their Inspection and Service Protocals, which actually cost me more money in that I had to rent a car two times because their 'drop your car at 8 am' just did not work for me. Plus, had the mechanic properly inspected my car, he could have changed both tie rod ends which would have been cheaper for me. Not to mention the hassle they created by not reviewing their findings of the inspection process (missed the cracked brake line). The pluses of Walt's: 1 out of the 3 frontline staff was very courteous and helpful (Erin). I did feel sorry for Erin as the other two young female staff were really rude and dismissive to her. I think they are jealous of Erin, as this Lady was professional and charming, while they were rude and very unlikeable. For me, Walt's is a thing of the past, unfortunately the New Walt's just does not give that old world service that was once reliable and considerate.

Great customer service, fair pricing and good experience. Walt's is known and trusted and will…read morecontinue to get my business in the future. Very happy customer!

Short version: Absolutely wonderful service department staffed by super friendly people. I'd give…read more100 stars if I could! Long version: Didn't intend to come to this GM dealer but ended up here because our GMC Canyon diesel truck had a mechanical issue due to the cold temps during our road trip from California to Alaska. While it's obviously very frustrating to have an issue with our truck on our road trip, Murray GM did what they could to get us back on the road in a timely and easy manner. Everyone working here was very friendly and helpful. They were happy to offer advice on where to go around town, and they have a very convenient free shuttle service. They drove us to a nice local coffee shop for lunch and then let us load up all our stuff in their shuttle and brought us to our hotel. We stayed in the hotel across the street for the night and the next morning they had already looked at our truck after leaving it in the shop to get warm overnight. They used their scanner to run a service DPF regen which solved our problem and got us back on the road. The only bummer with this dealer was that they do not offer their own loaner cars. They simply work with the local Enterprise location, so we had to wait about 6 hours for an Enterprise car to become available.

The entire team worked very hard to support our salesperson Dennis to find us a vehicle when there…read morewas little inventory! In the end I spent more money than I wanted to - that says more about me than them - but genuinely believe I got GREAT value. Car shopping is my least favourite thing to do but Dennis and Ian made it pretty enjoyable. We will be back.

Great place, used to have a problem with someone named rob. Very expensive but pretty fast and well…read moredone

I went to this place thinking that they can work on 4x4's, Rob at the front desk assured me that…read morethey could. Their shop rate is as high as dealerships and their customer service is horrible. Never have I been treated so horrible in a shop that I am paying 120 per hour! I was sworn at and named called by their front desk person (Rob). I would NEVER recommend this place to anyone!! EVER! And its to bad cause even tho the time on my repair was high the work was very well done. Rob threaten to hide my vehicle and charge me storage fees when I said that the time was to high. I even mentioned to him that I called three other shops and they all quoted way under their time. Never go to this place ever, you be better off going to a dealer, at least they rip you off with a smile. :)

Super cool guys! Outstanding customer service and super helpful. Couldn't get me in last second…read morepanicky traveling through scenario, so they didn't do actual work for us... but still talked us through it and went on test drive and made recommendations and was just a great place! Our issue was a TPS malfunction on a recently rebuilt 12V cummins transmission. I had talked to and/or been to several other shops as I progressed on my travels and had done quite a bit of on-line research on the issue...based on that lingo and knowledge I left this shop feeling confident in their answers and knowledge more than all the others. Highly recommend these folks for any automotive needs in Fort St John....

From the owner: As a certified auto repair shop in Fort St. John, Budget Performance Inc. offers automotive repairs…read morethat you can count on. We have over 20 years of experience performing air conditioning, front end, differential, trailer, hydraulic brake and turbo diesel repairs. As a North Country Tire dealer we offer computerized tire balancing and tires from leading brands. Contact us for information about our shuttle services.

I was traveling from Anchorage AK when I noticed my cargo trailer tires were wearing out. So called…read moreFountain Tires at 2pm asking if they had the ones I needed. They did and had my trailer ready within 2 hrs. Great group of people. Reasonably priced. I was very pleased with my experience and would highly recommend them. BUT... they have not updated their address. It's 8708 100 St.

Shawn runs an excellent shop. We broke down on the way through town. Despite being exceedingly…read morebusy, he fit us in and got us back on the road as quickly as possible. His mechanics are good, competent and friendly. Highly recommended.

Last month they inspected my mother-in-law's vehicle saying her brakes and rotors were good for the…read moretrip to the island, but to come back next month to get it done. She came in today to get her tires rotated and asked that her brakes and rotors get done like they had said to. They went and had the audacity to do ANOTHER BRAKE INSPECTION and charge for it, when she came there for that reason and the brakes had already been inspected. When I spoke with the manager she was only on the phone. She was verbally abusive, yelling and swearing at me. All she had to do was go "Sorry, that should not have been done" and taken it off the work order but she decided to make matters worse. It was a very unprofessional conversation as a business owner to their customers. When I tried to get the charge removed, she said "Ok, here, we can take the time for the inspection off and charge you more for the tires to be put on. Do you like that better?" That made the charges overall $70 more! This is NOT A LEGITIMATE BUSINESS! THEY ARE SCAMMERS TRYING TO RIP CUSTOMERS OFF! To add damage to everything else, she messaged me trying to say she was right and lying, then she blocked me from messaging her back on the business page, removed the review section completely (where I had a review) and that was that. I'll be taking this with the BBB. They are liars, scammers, illegitimate in their business dealings and have no respect or care for their customers. They are in it for the money and will find every way to rip you off. DON'T GO THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our wipers broke while driving down the alcan. We stopped at Rampart, and they were able to get…read morethem working again quickly and without having to replace the part. They were super affordable and even showed us how to fix it if it happens again.

Rip off. Charged me $206 for a wheel alignment, on a 2009 Toyota Camry. There excuse for the rip…read moreoff price was, "it's Fort St John," if I got a dollar every time a rip off company in FSJ used this excuse I could get free alignment. Poor service too. Won't be going back.