The company has good prices and selection, but AWFUL customer service. I had a delivery failure…read more(their shipper blamed it on them), because of which I missed getting equipment on my holiday. When I contacted Customer Service (and complained), their comment was that "you are funny". Grudgingly, they agree to a return (BTW a legal right), but have failed to process a refund. I am still missing my money after 3 weeks. Customer Service never answers phone calls, and seems to reply to emails highly selectively. My recommendation - look somewhere else. - Sasu.

I ordered a pair of boots:…read more "Order number: 2023278 Date of order: 23.05.2015 - Time: 12:44:11" paid for them: "I n v o i c e n o . 5 6 4 7 6 4 Order no. 2023278 ...... THE INVOICE AMOUNT HAS BEEN DEBITED FROM YOUR CREDIT CARD. THANK YOU." at 30.05.15 the order was shipped: "We want to inform you that your order 2023278 has left our packing station and was already transferred to our delivery service." but at 03.06.2015, I got the message: "unfortunately we get your package back from UPS with the remark, for the delivery address there is no UPS service." It was very strange because, a lot of things I bought using this address from aliexpress, amazon, e-bay and other places, but to simplify job of delivery department of this shop I proposed to pick it up myself in the office of delivery company in Saint-Petersburg, but nobody answered me. Just at 11.06.15, eight days later I got back my money, dumbly. OK, I forgot this poor experience, anything happens. But at October, I got advertising catalogue from some Sport Conrad. Actually firstly I had no idea from where this happiness fell, but than I remembered my bad experience, obviously, they have found my address on the map, at least to send me some advertising. In the catalogue was a sheet with interesting proposition: "When you spend 200 EUR or more you receive a 200 EUR discount off your purchase." OK, it was really incredible proposition, but remembering my previous experience with this shop, I thought that it's a kind of excuse for last unfilled order, and I ordered these boots in this shop one more time. Everything repeated as before, they got my money, sent confirmation, but there was nothing about discount. When I asked what is going on, they answered that it was just a mistake, sorry. It's nice, isn't it? Then, of course, I cancelled the order, got money back, and decided to write this review.

I was amazed by the selection of manufacturers and the near fire-sale prices. If you are anywhere…read moreclose to Fuessen and enjoy any type of outdoor sport you need to do yourself a favor and check this place out.