On December 19th, 2016, I ordered a 20 yard dumpster for a project on a lake cottage. I was charged $696.92 for this dumpster. At that time I agreed upon a pickup date for the dumpster. When I checked my credit card statement the charge was on there 2 times. I called waste management and told them I was charged 2 times. They said I was wrong and they only charged me once. Since they refused to verify that, I called my credit card company and disputed one of the 2 charges. I thought everything was ok.
When it was time to pick up the dumpster I called for a pickup. They showed up said they couldn't pick up the dumpster due to the rain we had received. They said would come back and after it stopped raining. 2 weeks went by and after several calls from me, they finally picked up the dumpster and dropped off a clean one. I did call and ask that that dumpster be left on site for a few extra days. That dumpster was picked up.
I received a bill in February, which I paid, for $815.76.
I received a bill in March, which I paid, for $566.75
I received a bill in April for $1,081.75.
When I received the bill in April, I called to dispute the charges with Waste management. After a conversation that lasted about 45 minutes, where I explained what happened, the women I talked to said they had made a mistake in the billing, not to pay the last bill and a response to the dispute would be issued to me within 10 days.
I received another bill this morning, with late charges tacked on and no explanation about the dispute. I called to find out what happened and the women I talked to the dispute had been denied. Told me they would knock off the late fee since they never bothered to let me know they denied the dispute, with no explanation. read more