As you know it is not possible to post "zero" stars which I would like to in this case. I am a business and have had constant issues with WM. I most recently (and not for the first time) been charged for recycling pick-ups that never occurred and then the next week charged for overages. My garbage bill is over $500 a month for a small business - recycling alone is $138+.. Check any other options if you can. read more

This Place Charges for everything you Dump, except for House ( Food ) Garbage. One of their workers with a Name Tag that said Tony, Charged Me $120 for what he said was 5 Cubic Yards of trash today. I have a Chevy S10, which everyone knows is the smallest truck there is. And will barely hold 1.5 cubic yards at Most!, all i had was drywall, lumber and a Roll of carpet ( 3' x 8' ) approximately, was left over carpet from a remodeling my home. I had to go to the bank and get the cash, then when I went back tony put the money in his pocket, and did help unload, i asked for a receipt, and he walked off, waited for 10 mins and tony never came back. I spoke with a worker named Dan, and he stated that Tony is on a lunch break, and cant help me with a receipt because he did not take money from me. He gave me Brian Olson's Number (218-333-8278), and instructed me to call him to get my receipt or money back. I have been calling this Brian Olson all day, and he does not answer. Talked to a Jared in the Office, and was told Tough this is a business to make money, and if i don't like the service i can go somewhere else. Guess I'll Start working with Jon's Refuse Solutions Inc. Been hearing nothing but great things about them today. Waste Management are thieves and and Con-Artist. I hope they choke on the waste they collect! read more

In Bemidji, there are no choices for waste management. It is either the city (residential), or Waste Management Corporation. The city provides excellent local service. Capable and courteous. The problem is when you are forced to deal with Waste management. They are NOT local....calling them gets you a call center FAR FAR away.....and they simply cant answer simple questions. I would like to give them negative stars, but the site won't let me. Dealing with these people is like getting a root canal without Novocain. The other issue is that if you live outside the city, and I live in Bemidji township, then you have NO OPTIONS. If you want service, these people have a monopoly. It is deal with them, or haul your own. read more

the waste management billing deptment is terrible. constant over billing and overall incompetence. our local pick up is great. those guys work hard. it is sad that the billing department somewhere in the south isn't as good as the people who actually do the work read more