Purchased a Frog bike on 15 October for my son's birthday on 3 November. The site showed the bike was sold off, but a pop up said they were expecting new stock on 18 October. Based on a 2 days dispatch time and delivery within 2-3 days there was plenty of time to receive on time for my son's 4th birthday. I chased them few times but as of today (10 November) the bike has not arrived yet. This left a 4yo boy heartbroken and parents very irritated and unimpressed. Stay away like plague, Winstanleys Bikes is a dodgy and scammy business who don't care about they customers and their needs, and would do anything you take your money, including lying, taking advantage of you, overpromising and underdelivering. read more

DO NOT BUY FROM WINSTANLEYS BIKES!!! Awful customer service. Ordered a bike that was in stock with next working day dispatch. 3 weeks later and still no bike. Hours spent on hold trying to call their customer services. Told on 4 separate occasions to expect delivery on a certain day, spent the whole day waiting for nothing. Missed my mum's 70th birthday party and my colleagues leaving party because of this company, for nothing. At no point did they offer any compensation for any of this, even when I asked for it. Finally decided to cancel the order and was told that I would not get my money back for at least 3 days. Still waiting! read more

Paid for a £2000 bike two weeks ago, one email confirming receipt of order..... and that's it. No response from then over email, calling the number just rings and rings, given up after several tries of over 20 minutes each. No idea if they actually exist. read more

I paid £2k for a bike which I still haven't received and it's into the 2nd month ! On their site Trustpilot reviews say 4 stars !!. . . I think not ! Something's been manipulated somewhere as independent reviews say different. Please be careful with your hard earned money folk, they're charlatans. read more

Although the mountain bike was dispatched quickly, it was of completely different colour compared to what was ordered (and confirmed in the online order details). The box clearly stated the colour, so it is beyond me how a specialist bike shop that takes many hundreds of pounds for an order has zero care for what is dispatched. Of course it is an "error" but it is a monumental one. The level of not caring about the job is astonishing, especially as it was the last such bike in stock, so it would have not been a mix-up between similar ones - and one should be able to READ the label that stated a very different colour. read more

This is a bit of a strange one, as though I have visited this place at least twice and spent quite a bit of time talking to the sales and mechanical staff, they've yet to receive any of my cash - sorry, guys! But that should not reflect badly on Winstanleys, as this is more down to my having other competent and more local bike shops for when I need to cycle (or wheel!) my bike in for repair, and also that I decided to stick with my existing bikes rather than take the plunge and buy new. The set-up here is unique. I would say they inhabited a middle ground between your high street bike shop and an online-only place such as Wiggle. I'm not an expert, but their website lists a lot of their stock as discounted by 30%. Barring a few exceptions, when I compare prices with Evans Cycles, Winstanleys discounts look to be genuine bargains. However, fit and feel being critical with bikes, Winstanleys win out over a 100% online operation in that they have an astronomical amount of bikes in stock which they are willing to unbox and set up for you to ride. Obviously, this is going to attract some time-wasters (such as myself!) and you really need to narrow down your parameters to three or four bikes otherwise you might get a bit of a cold shoulder - fair enough, really! The location is an industrial estate reached by turning off the main road between Pemberton and Wigan at the big Asda, but I'll leave the rest of the directions to the Yelp map! The beauty of being located on a very quiet industrial estate is that you have some fantastic stretches of clear tarmac outside to belt up and down on test rides. Premises are a warehouse unit, small reception downstairs and bike showroom upstairs. Staff are relaxed and helpful, and not my field but there is at least one BMX specialist and indeed a whole separate Winstanleys BMX website. The first time I was here shopping for a flat bar road bike, with informed discussion with the salesperson Andrew, including the down-to-earth suggestion of keeping the budget to £500 for a hybrid bike. (You could go a lot higher for road or mountain bikes, but that is a sensible limit for a hybrid, apparently.) I had test rides on a couple of bikes - no high pressure sales, just being there to answer my questions and help me make up my mind. The other time, I was in the area with a mechanical problem after an upgrade by another bike shop. Again, Andrew was great, gave my bike an extensive test ride before pinpointing the smallest cog on my cassette as the sole source of the problem. The downside here is that if you are the sort of person who needs to look at a lot of bikes, and especially if you need to look at cycling components and accessories then this may not be the place for you. Again, if you get a bit claustrophobic, then Saturday afternoon in the run up to Christmas is not the time to be standing around the modestly-sized reception area! For me, although I have yet to fully test their customer services, this would be my first port of call if I wanted to splash a lot of cash on a steel touring bike or similar - they seem like good guys, they are not too far from me and the price is definitely right! read more

cheap bikes, why do I say this because they are composed of poor quality parts, old, broken, repaired parts, etc. and those from customer relations don't do it, they wait for it to come out of the warranty, they answer very late. the ordered product was delayed by 6-7 days, it also came with missing parts and a few scratches, and the most beautiful part, on the first outing on the road, it snapped, the braking system broke in two.this is very dangerous, someone can lose their life. read more

Would prefer to give zero stars. The bike was delivered and worked OK for about a week until i had a fault with the bike, since then it has been nothing but a nightmare to get the matter resolved. Scott in the customer service team has been very accusatory and rude and the processes involved to resolve the matter have been awful. Collection failed twice. Then the bike was said to be delivered today but the delivery again failed (Yodel) I have all the emails which i could post showing this utter shambles and incompetent staff . I will never use the company again. read more

So my bike was recently stolen so I needed a new one asap - Winstanleys had the bike I wanted discounted and with quick delivery, so using the finance option I bought the bike. The attendant was very pleasant, I went through the application over the phone for the finance, paid a good deposit, and then signed the email forms. Expecting my bike to be dispatched asap as promised. A couple of days went by and nothing - I phoned the shop to find they had no record of the finance application and the bike yet to be dispatched. Bear in mind I had set up and account with them over the phone and went through most of the application. Yet the bike sale was news to them a couple of days later - no follow up, order records needing to be finalized. They had to phone the finance company for confirmation of the order?? So I receive my bike - very happy with the delivery once it finally got dispatched. Within the first week there were problems with the crank. I emailed and then phoned them immediately - and I hit a brick wall - no way no how was this a warranty issue according to them, and the returns dept got rather defensive and rude over email when I contested their decision. I've been riding for years and assembling bikes for the same time - yet, they point blank refused to budge. A real shame - I would never buy anything from this shop ever again. disgraceful customer survive and attitude. read more

Felt let down by customer service, difficult to communicate with, bought two products separately online had to return both for different reasons..lesson learned use your local bike shop, sorry guys I couldn't recommend you on the service I recieved. read more