customer service was incredible, Hayley at the register was understanding, attentive , compassionate everything AI would never be able to accomplish. The crew in the kitchen were also polite and the food was delicious. Thank you, for fixing what door dash destroyed! read more

How can this keep happening? Is this place that incompetent that they don't know drums from flats? I pay extra for drums only. And end up with more flats than drums. I hope this reaches the corporate level to show how this franchise does not hold up the Wingstop brand. read more

Wingstop - The order - Chicken Wings Near Me - Lakeland, Florida

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What's happening here my wings and fries was not good. $20 bucks in the trash. With the other staff

Only good about order is that it arrived on time and the Uber delivery person was nice. Orders 4 different style of Boneless wings and the Large side of celery w Blue Cheese. The wings were dry, I guess you need to order them extra saucy to taste the sauce flavor you order. Large celery side for 20 wings was 8-10 sticks, for that large of an order it should be double. Blue cheese was watered down and had little flavor. read more

The service sucks! Waited 20 minutes to pick up doordash order that was ready, while girl working there was too busy texting on her phone instead of taking care of customers! I don't recommend this place! read more

This has happen 3 times in two month at the end of placing an order they inform you the soda machine is not working all you can have is hi-c. read more

Ordered through Uber Eats and wings were nicely sauced and arrived hot in Styrofoam. The garlic Parmesan fries ordered were in the bag in an open container not wrapped in foil or even in their own Styrofoam container and arrived a soggy cold mess. Delivery was quick in less than 10 minutes and the wings were the perfect temperature but the fries were a big disappointment. read more

Called my order in and Jacob was on point. 15 minutes later I showed up and was taken care of right away. Everyone that worked there seemed to be real nice and helpful. O ordered wings 3 different flavors and the best was the mild ones the other two were great also but love the bit of heat that they put off not too much but just enough. They are open until 12 midnight and I work late and this is great news to a guy that loves wings.the wings were on the big size and juicy and busting with Flavors. Thank again for the good service and grat wings. People go try them. What can it hurt? I bet you will go back. read more

I called to place my order because the website doesn't have a customization portion for the seasoning level on lemon pepper. When I finally got through to someone it was an outsourced location and I had to be transferred to the actual store. The girl who took my pride was nice and made sure everything was correct before we got off the phone. When my husband brought home the order instead of lemon pepper well done wings all flat (which is an up charge) we were given hot sauce wings... I tried to call back to let them know and I was on hold for over 20 minutes. My husband finally decided to go in and wait another 25 minutes for the order. The wrong bag was not taken because the receipt had my exact order and everything else in there was fine... This location needs to do better. I always regret ordering there. *UPDATE* After my husband went back to get my correct order they still gave him the incorrect order. The upcharge I paid to have all flats was ignored. So we ended up going up there THREE times before the order was fixed. read more

Worst place in Lakeland to get food or wings. The manager is an angry person who takes out her frustrations on customers and enjoys it. How you can make a person like that the manager and she keeps her job is incredible. Unless you are wanting to be ignored for asking to order or picking up you will get abused unless you are part of their group of friends. The whole crew seems high and edgy and not interested in doing their jobs which is simple. read more

WORSE WORSE WORSE place ever!! the customer service is TRASH!!! the whole staff play & talk too darn much they have personal conversations and ignore the customers when we here to order or pick up food!! no acknowledgement, they overlook you & don't even bother to ask if we been helped! Never any ice in the machine, the staff always have a nasty attitude! their is NEVER a manager on site! I ordered online waited some time before I got there & still had to wait 30 more min while everyone who walked In & ordered even doordash got their food before me! Their food is great but the staff is TRASH!!!!! read more

Waited an 1 hour 20 mins to get barley warm, barley sauces wings. Ordered fries extra crispy and they came very floppy and greasy. No ice so all the sodas were flat. Overall not a good experience 1,2,3 strikes your out. This use to be my favorite location but it's gone down hill recently. read more

I normally order from this location and usually they have decent service maybe some cold fries every once in a while, but I heat them up in the air fryer and the wings are usually on point. This time after bringing my bag home, the fries were cold again, but it seems like the wings are 1/4 the size they used to be in the boneless and they were cold as well. I will be giving a second thought before ordering from here again because the one redeemable thing on the menu is the wings are those were just not good at all. If you order it from this location, make sure you check your bag thoroughly before you leave. read more

I never had to make a yelp review before but my experience with this place was very annoying. I had ordered off the website but ended up having to call the store because I wanted to cancel my order and they left me on hold for about 30 minutes. I didn't have my car at the time so my food and money went to waste. I didn't realize that this place already had complaints about them never answering the phone until I was 30 minutes in. Please whatever you do don't order here, the 40 minute Wingstop is worth it. read more

Waited 45 min for 7 crispy tenders. Worst place ever. No drinks available either...........

Literally the worst place, we've ordered from here many times giving them the benefit of the doubt of having a bad night but there has never been a good experience from this place. The staff is lazy, rude, and all seem incompetent of doing their job correctly. Honestly save your money and just go to the local wing shop down the street where they actually care about service and quality of food. read more

I got the bone in wings this time .hot...and they were tasty. Margorie let me try the atomic sauce to see if I could go that hot...I could not so I appreciate her customer service greatly. The fries are seasoned with something that is completely delish...would definitely come back here again when the mood hits me for some GREAT wings. read more

Wingstop - Chicken Wings Near Me - Lakeland, Florida

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Placed my order around 7:30pm it estimated 21 minutes but I am still waiting for my food to be ready at 9:20pm, almost 2 hours. There is a good bit of people waiting. When I went up to ask about my order she looked through a pile of orders and said she wasn't going to make that order since it had been so long since it was placed. I told her well I paid for it and I want my food. I get it being busy and maybe there isn't enough workers which is something management should focus on. read more

The service was great the cashier Aniya I believe was her name was super nice, patient and accommodating. This was the nicest cashier I have encountered at wing stop which made the dining experience that much more enjoyable. The food was great and came out in a timely manner I have no complaints! read more

There is a lot to choose from. One thing to choose is choose to not get the limp fries especially with the black spots in them. No crunch. Now down to business the wings are great. read more

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Terrible. No stars. Waited over 45 minutes for one chicken sandwich. Employees were watching Netflix while making the food with their AirPods in. Employees smoking right outside the door. read more

Finally it's here. The staff is very friendly and professional which can be important. My daughter and i stopped by for lunch and was very happy with experience. We decided to get the meal for 2. It came with 15 wings and could choose 2 separate sauces and 2 dipping sauces, a large fries, and 2 drinks. We chose the atomic and Korean BBQ with blue cheese. The fries where nicely seasoned and more than enough for 2 people. The atomic sauce was nice and hot. Finally someone makes a hot sauce worthy of calling it hot. The Korean sauce was a bit spicy as advertised and was delicious. Only reason i gave 4 stars was the wings was bit smaller than i hoped for and we ordered in and came out in a bag, but the girl ghay took our order did offer a tray. But for the price and sauces i will still frequent this place. The wings for 2 was 23 dollars and change. Can't beat that anywhere. read more

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place you on hold and never answer placed an order online and they couldn't be bothered to answer any calls. horrible service. do better. read more

Best place to come and eat when you have nothing else, also the atomic wings are amazing but definitely recommend the fries!! read more

Wingstop - two trays of food on a table - Chicken Wings Near Me - Lakeland, Florida

Katilin completely ignored us at the register and i felt so bad when she ignored me the for the 2nd time wow such a bad customer service experience. read more

I love Wingstop food. But this is the most poorly run restaurant I have ever experienced. I ordered online at 7:31, the website told me that it would be ready in 16-21 minutes. I was in the restaurant at 7:40 and checked in when I got there to ask them to make a slight adjustment to my order. "Yes sir, we can do that. Your slip is right here." Fast forward to 8:45, and I ask about my order. They can't find the slip and the girl that I spoke with earlier just pleads ignorance. I should have known, because three weeks before I finally got my order after another hour wait, but I gave them the benefit of the doubt and figured that it was just a bad night. I'll never go back. read more

Waited around 50 minutes for a chicken sandwich. It gave me a sneak peek at my future purgatory. Wouldn't recommend looking behind that curtain. read more

If you want delicious chicken and wings this the spot. Service is always on point either dine in or take out, I love all the different flavors and sauces. read more

My first time at a wing stop and probably my last. This is a mix between buffalo wild wings and fast food. We ordered the boneless wings,fries and veggies. The wings looked like frozen chicken bites tossed in sauce. They weren't necessarily bad, but I wouldn't say they were good. The fries were well done and awful. Not even my kids wanted them. They also didn't want the "wings" either if that tells you enough. The store itself was clean and the workers were very pleasant and nice. They had a good amount of space with tables and a couple TVs. They bring you your food and you leave it in the table. There are no trash cans with tray areas for you to clean your own mess. The food was a flop for us. read more

food is always bust. mid service. but food is always good asf, keep it up queens . y'all run it like the military keep it up!

The experience I just encountered over an online pick up order for some chicken wings blows my mind. These workers really got out of character because they didn't make my wings and had a problem With me because I wanted my order. Best part of it all they said they wasn't going to make my food and wasn't giving me any refund. They were very aggressive and even followed me out of the store after they told me I wouldn't get my money back for my wings they didn't give me. If you applied to work here and your upset because you have to work and cook for your customers, then this isn't the job for you. read more

Never get your order correct staff is very rude and unprofessional Employees hanging out in parking lot in car windows read more

Customize your wing flavors. Hot and freshly prepared. Large screen tv, friendly service. Fries and tasty too. Great for lunch, dinner or late night. Great for take out. Quick too. We had a great time with our basketball team and cheerleaders. read more

Wingstop - Large group and staff was still friendly and quick service - Chicken Wings Near Me - Lakeland, Florida

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i love this place they are always nice and they have good wings for such of a low price i'll go back soon

called at 4:00 and placed an order for 40 wing combo for a party at 9:30. was a few min late to pick it up, got there around 9:50ish and food was not even started. they told my coworker that they didn't even know they had that order, yet they pulled it up in the system with no issue. i've never had issues here, but that is unacceptable. called and asked to speak with a manager and was put on hold, called back and was sent to a voice mailbox. called AGAIN only to be told the manager can't come to the phone by tarahn. asked for a discount for the inconvenience and was told they wouldn't do that. will not recommend to anybody! i'd rather go to bartows. read more

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I don't blame the staff for my experience because I know from working in food service before, that management sets the standard. Food takes entirely too long, the drink machine is always nearly empty & when it is full none of the drinks taste right, and they're always out of napkins, straws etc. Even when I've been the only one in the restaurant when they first open, I've had to wait at least 25-30 minutes for a small 6-8 piece wing meal. Tonight I got here for dinner rush, and while I understand it will take longer than usual, waiting an hour for a 6 piece combo is really just ridiculous. There are literally 3 people working right now, and they're slammed with online orders, UberEats/DoorDash, and walk-in orders. They deserve better, and they deserve more help, and like I said the manager sets the tone, so there should be more of an effort from management to set a better standard for employee performance. I've been to several wing stop locations both in and out of state, so while I completely understand their food takes a bit longer than usual, an average wait time of 40 minutes even for small orders on any given day at any given time is completely ridiculous. read more

So I have ordered from this Wingstop many times and EVERY SINGLE TIME my food has either been wrong or seems like it's been sitting over night (old). I am not ordering from here again and recommend that no one else does. read more

I recently visited this restaurant on 8/18/21. Placed an order for lemon pepper wings received barbeque nuggets. I normally check my bag, but this time I didn't. Couldn't call back. Continously was on hold with feedback on the line. No one ever picked up on the line. The corn nuggets are fried to dark, compared to a different wingstop I have eaten from. read more

if I could leave a negative star review I would because they definitely DO NOT deserve the 1 star. ordered our food at 6:04 the cashier said it would be 25 to 30 minutes we received our food over an hour later. We watched walk ups come and go after we ordered. The food was awful. The wings were fried way too long because the ends were almost powdery like cardboard. We ordered three different flavors two other flavors were under sauced one flavor was extremely over sauced. I would recommend staying as far away from here as possible. also it wasn't just us waiting the hour, there was another couple that had been there for an hour prior to us. read more

This place is a disaster and needs to close. I swore my last order I would never again but corporate sent us a letter saying the past issues had been corrected and included a 10 dollar gift card, doesn't go far at Wingstop, to try again. Against my better judgment I placed another order. Let me say didn't leave me surprised, overcooked food as well as the four ranches and veggie sticks were missing from our order. They went above this time usually it's one or the other, bad food or missing items, today they offered both. My last dime spent at a Wingstop, McNuggets better and you get 20 for 5. read more