We stayed on a weekday night. The hotel is in the middle of a hybrid mall/officepark just off a…read moremajor freeway. There is an entry off a side of the mall, and surface/garage parking. There is a second entry off a mostly empty food court in the mall. Inside is a pool, an open air style food and bar inside the two story lobby, and a multiple floor hotel. Everything was clean, the room was comfortable, and the staff was polite. We used room service, and the food was good and on time. For some reason the hotel hallways were hot.

An absolute nightmare for a wedding venue. Do not trust them with your special day…read more I would strongly caution anyone considering the Detroit Marriott Livonia for their wedding. What should have been one of the happiest experiences of our lives turned into months of stress, frustration, and ultimately an awful experience on our wedding day. Planning our wedding became a part-time job for 9 months after ownership changed in early 2026. We spent countless hours emailing, calling, following up, correcting errors, clarifying agreements, and trying to get answers to basic questions. The biggest problem was constant staff turnover and the complete lack of communication surrounding it. Every time someone we had been working with left, we were not proactively informed. We would simply stop receiving responses. Emails and calls went unanswered for weeks, sometimes followed only by a bounce-back saying the person's email was no longer in use. When we finally reached someone new, we essentially had to explain our entire wedding history again. There were also repeated errors and inconsistencies in our agreements. Commitments promised in writing or verbally were later reversed or questioned, including services contractually agreed upon and signed off on in October 2025. Ten days before our wedding, the director told us the reception space would not be accessible the day before for setup, despite previously assuring us that it would be. Management also assured us they would be present at our wedding. Not a single person in management who promised to be there showed up. Our primary contact left the hotel the day before our wedding, and we were never informed. We found out the day after our wedding from front desk staff. Then came one of the most egregious issues: our wedding-night accommodation. Our signed contract specifically included an Executive King Suite, reserved since October 28, 2025. When I arrived in my wedding dress with my luggage to check in, we were told the room simply had not been added to the system. We spent approximately an hour of our wedding day dealing with hotel staff, in person and by phone, trying to obtain the room we had already contracted for. Management never appeared in person as promised. Instead of taking photographs, celebrating with family, or enjoying our limited time with guests, we were dealing with the hotel over an accommodation explicitly included in our contract. Other hotel guests actually approached us, bought us drinks, and apologized for how we were being treated. After an hour of arguing, a standard king room became available. The following day, we were held up at the front desk for over 30 minutes while staff attempted to charge us $230 for the alternate room, despite being told it would be complimentary because the hotel had failed to provide our contracted suite. The suite was not the only wedding package commitment that was not fulfilled. Most of our guests were not served the bread included with our wedding-package dinner service. Our wedding cake was never cut or served, despite cake cutting and service being included in the signed package. Our entire wedding cake went unused and is now sitting cut up in our freezer. We also experienced issues with food portions and missing ingredients compared with our tasting. Setup we had been assured would be completed was not done when we arrived, forcing us to scramble to address it ourselves. We were also assured we could use an outdoor area for photographs, only to find dog feces and trash there. These were not complaints about a wedding that wasn't "perfect." These were basic services, accommodations, and commitments that we had specifically discussed, been promised, and agreed upon. After the wedding, we contacted the hotel and asked how they intended to make the situation right. We gave them multiple opportunities to address the problems. Unfortunately, we again had difficulty getting responses, and their final response left us feeling that they were more concerned with protecting the hotel's bottom line than taking responsibility. Our wedding day cannot be redone. The photographs and time we lost cannot be recovered. If you are considering this hotel for a wedding, read your contract extremely carefully, document every promise in writing, keep copies of every email, and confirm every commitment repeatedly. Do not assume something will be provided simply because a Marriott employee tells you it will be. We trusted the Detroit Marriott Livonia with a once-in-a-lifetime event. Unfortunately, our experience is now inseparable from unanswered emails, constantly changing staff, contractual commitments not being honored, scrambling to fix problems ourselves, and spending our actual wedding day arguing over accommodations we had already been promised. I would not recommend the Detroit Marriott Livonia as a wedding venue.

The only reason I'm knocking off one star: the beds were super uncomfortable. In recent years,…read moreI've rarely said this about hotels, especially ones that are recently remodeled. However, this Hampton Inn had the hardest mattresses I've ever experienced in a hotel and I hated it. I was pretty uncomfortable the three nights we were here. The mattresses were clearly new and I really enjoyed the new linens and pillows (there were so many pillows!) but the mattresses were just super hard. I wasn't a fan and I was a little sore in the lower back because of them. Other than the mattresses, the hotel was great. The check-in staff were super friendly, we got up to our room immediately, and there was popcorn available in the lobby free of charge. Yum! They offer coffee and tea all day and it seems to always be full so you can utilize that if you need it. They have a little "market" to purchase snacks and microwaveable food if you want something more substantial than the free popcorn. This hotel is across the street from a strip mall with some restaurants and a pizza place in the shared parking lot so you have tons of food options. The rooms were fairly large, had a workspace plus flat screen TV. A lot of channels but many didn't work or were "not purchased" which was weird. There were a few armchairs so you could have a few people in the room to socialize if you wanted. There was a mini-fridge and a microwave plus a little coffee maker for the room. I just brought my own to-go cup downstairs for some fresh, hot coffee and that suited me just fine. The bathroom was spacious and they have a hair dryer, which is always convenient. There's a pool and a fitness center that are both open until midnight if you want to use either. No one seemed to be in them whenever we walked by so it seems like you'd have some decent privacy. Really, this hotel was really nice. Newly remodeled, friendly people and staff, even a pool and a fitness center. There's a small business center for printing and stuff if you need that. Parking lot was large and never seemed full at night. Really, just the mattresses were uncomfortable but some people are into that so I guess I can't complain too much. Everything was new, clean, and fresh.

I love Hampton Inns. They're clean, the rooms are spacious, and everything well-kept. A little more…read moreexpensive than some other properties, but you get what you pay for. Unfortunately, this Hampton Inn is none of those things. The staff was friendly at least, and one appreciates that a lot these days. But for a seemingly recently renovated place things are run down and everything seems to be in a state of deep attrition. Housekeeping is every other day, and if you miss your window you need to make an appeal. The couple in front of me at reception wanted their trash emptied and the front desk person offered them a trash bag since they weren't on the rotation that day. But the real cost-saving-at-the-customer's expense is in the room itself. Pillows feel like if you took your early winter puffer jacket and folded it over once. Towels are like the 80 grit sandpaper in your wood working class when your teacher knew you wouldn't bother to make your mini-bookshelf that smooth. The room itself was cramped compared to all other Hampton Inns I've been to--the king bed takes up most of the space between the walls it sits in. The room rates were not too bad, but considering this property sits in the middle of the West Bloomfield Speedway, maybe not. This has nothing to do with the business, but driving in this area is pretty unpleasant, with roundabouts and U-turns at every... turn. It's just strip malls and pickup trucks aggressively exceeding all posted speed limits around here, but again that's not the hotel's fault, more a consideration for people who are looking to stay here. Anyway, I suppose I'd give it 2.5 stars because of the friendly staff, but that's not available here... You can see from other reviews I'm not alone on the issues of housekeeping, bedding, and general disrepair of this place.

Tru by Hilton Hotel at this location is in Novi, Michigan which is a little under a 10-minute drive…read morefrom Twelve Oaks Mall & about a 35-minute drive from Detroit, Michigan. Check-in went smoothly, we were given complimentary bottled water, the elevator came quickly & our room was readily avaliable. Tru by Hilton Novi has a modern / contemporary vibe, which is displayed throughout the hotel. The Lobby gives warm & inviting "community / hang-out spot" vibes w/ vibrant decor / furniture, mixed-style seating arrangements (ex. couches, stools, swing chairs, etc). & has Foosball Tables as well as a Flat Screen TV - people gathered a bit to watch one of the NBA Championships Games. The Novi, Michigan mini-wall lobby mural is cool. We had a nicely-sized, clean/neat stylish room & bathroom. The shower had great hot water/ water pressure. Thermostat issues - the heat needed to "kick in" once the room temperature dropped to specific levels and this did not occur. Comfortable Bedding = Comfortable Sleep throughout our stay. Most things are self-service. The hotel stay includes complimentary breakfast until 9am, free WiFi, free parking, a Fitness Ctr., etc. I enjoyed using the Fitness Center & the one at this hotel has good ventilation & clean / well-working equipment. Complimentary breakfast included pancakes, sausage, fruit (ex. apples bananas, etc.) Having some healthier & more varied breakfast options would be a good idea. One of my favorite perks at Tru by Hilton Novi is the 24/7 Complimentary Tea / Coffee Station. The ability to get tea anytime was wonderful. @trubyhilton hilton.com

A friend came into town and I suggested they check out the brand new build Tru by Hilton and I'm…read moreglad I did. They ended up booking directly through Hilton and getting a less expensive rate here than at neighboring hotels and everything is new. The room was set with a nice 2 queen pair and the mattresses were of medium softness and firmness so the quality was about what I expected. The tv is huge and we watched a few games on it. The lobby is a real highlight as they have free daily breakfast with hot cakes and eggs and different meats. The chairs and couch ions are really neat and design with trend in mind. The gym has 2 high quality treadmills a cross fit station and a peloton bike. It's 24hrs for the gym and lobby which is nice if you have friends becuase of the layout, chairs and the Foose ball table.

Excellent stay here. Since my last visit they have added USB ports which is great…read more Breakfast is much better than average with hot breakfast items, yogurt, fresh fruit, and also a salad bar. It is kept clean and food is fresh. This hotel is conveniently located to shopping and restaurants. Friendly and helpful employees.

This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero…read morestar, I would have given it to them right away. I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren't working--the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room. However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night--when in reality, the first room was unlivable, and I was moved to the second room. This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money--find a better place to stay.

If you like furniture from the early eighties, walls flocked with flower wall paper, and silk plans…read moresprinkled with faux flowers, this is the place for you. The owner was really nice. The room was a standard issue motel room. The restaurant served a hearty, mid-western breakfast. Overall, I'm not a fan of the out of date, hen statute look, so this place gets low marks. But, I was in a pinch and there wasn't anything else around. I wish I could give it 2.5 stars.

Nice place to crash if you are drunk, which i was but man for $75 i have stayed in much better in…read morethe area. Pulled back top blanket to reveal a cigarette burned blanket full of rips and tears. Good thing it was 2 am and i was drunk, yikes!

Rented the combo for my son's 8th birthday. His classmates are still talking about his fun birthday…read moreparty til to this day! Birthday boy and other kids said it was the best party ever! Thank you very much Michigan Bounce House. Highly recommend and will see you guys next year!

I rented a bounce house for my daughter's birthday party. I reserved 2-6pm. They came early…read more(9:30am) to setup, but they also came early (5:30pm) to retrieve the bounce house. The bounce house was fine, but it's a bit old - there were some small holes leaking air, but didn't affect the use though. The inside of the bounce house was not very clean - we found some small tree branches and small rocks. The company's staff is friendly and the customer service is nice - it was easy to reschedule my reservation. Overall a good experience with this business.