WARNING! Windsweep Apartments is not a good place to live! I was a previous tenant at Windsweep apt 224. I just wanted to let everyone know about how the apartment are runned and my experience there. I was only a tenant for about 3 months and we had to pay and put in our notice to get out due to the office manager, Erica, and the horrible tenant that lived above us. Let me start by saying before we signed any paperwork I made sure to tell Erica that I work from home. Nothing was said about the train right outside our window or the 5 occupants, 3 being large kids, who lived in the unit above us banging, slamming, constanlty 5-6 days a week till 12 or later at night. My husband called the cops four times and only the last one came in the unit and heard the noise but said there was nothing he could do. The courtesy office, after the first time, was never available and only came twice over the three months of repeated calls. He came once and heard all the noise and said he would tell Erica and then the next day she stated he only heard walking. I tried to get Erica to the apartment but she never came. After much frustration one night of the circus upstairs and the cops said the tenant would not answering the door, my husband banged on the ceiling and Ms. Britton came down and wanted to know what was wrong. After he told her that there was way to much dropping and banging on the floor she said that was her toddler falling on the floor learning to walk. He explained that a toddler does not make that kind of noise and Mrs. Britton continued to talk over him so I intervened and she left. The next morning we received an email requesting that we pay $500 to change apartments or move out with no penalty. That we could not be causing a scene and calling the cops due to minum noise . Also, that Mrs. Britton had never had a complaint since she has been there and said that I was causing a scene which is not the truth. I called Erica out on the lies on the email and told her I did not appreciate how she went about this. Very unprofessional. She did not even hear our side, which Erica said she would come by and hear the noise, which never happened. During the three months we were there we never had a visit from the bug man which when we called her to tell her about bugs Erica accused us of bringing them with us. We were the only one who sprayed the apartment up until we continued to complain so she sent over one of the residents who worked for an exterminator company and all he did was complain the whole time that he did not work for you apartments and told the manager, Ericw, that when he moved in. All he did was bait to try and kill the bugs. Erica then claimed that the bug lady came by to spray and we had the door blocked which was a lie. I was home and over the loud banging, I did not hear anyone at the door. Plus I work nights so I was asleep. Erica was told this multiple times. I told her the deadbolt was locked & the bottom part was unlocked so they did not even have the courtesy lock the door back. She said that the bug lady unhooked the deadbolt to try and come in which again is a lie as you can not lock or unlock the deadbolt from the outside. When we first moved in the Ice maker did not work until the last three weeks we lived there. After contacting Erica several times and the maintenance man came several times, my husband had to finally tell them that the icemaker did not have to be the same brand name as the fridge that they are all universal. So the noise continued getting worse and we told Erica that we wanted to move out without being penalized as agreed and she said that was fine but then about three weeks before we were to move out, we sent an email asking about when we would get the deposit back and she said we would not get it back. I told her she said we were told we could move without penalty but still refused to give the deposit. We sent several emails asking for the owners phone number & she refused to give it several times as it was up to her and the other manager. We were not satisfied with that & asked several more times for owners info. was refused. We contacted the BBB and filed a grievance as well. Lies were sent back to the BBB from Erica. We still did not receive our deposit. Erica may have worked for Windsweep several years but has let the units become trash. I feel she is running off good tenants by lies as she is able to run the units as she pleases. My husband had a friend who went to Auburn who lived there about a year after they were open and said they were nice yet moved in about two years ago to see it turned upside down. If we would have been told about the train and the circus upstairs we would have never moved in. Roaches too! Plus there was an orange stain on the carpet all around the walls of the full apartment & we had to ask for it all to be replaced. We had to clean before we moved in, it was nasty! This place is high on price but low in quality living. Owners do not care! read more
