By far the worst company that I have ever dealt with. "Customer Service" is a joke. I can't reach a…read moreperson to talk to. I strongly advise....go with another WiFi provider. This is not worth the trouble

Quick synopsis...I work from home and lead teams/virtual events and this is the THIRD time in 2…read moremonths the network has failed for no scheduled reason--leaving me and my customers high and dry. Back after 11 years and no improvement in service. The response from their automated bot..."four hours". What??

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

Store is slow but carrier is great as far as service…read more Should hire people that care to maintain customer satisfaction all around

David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

This company is a ripoff. Terrible customer service. The system goes down, with no fixes. They're…read moreoverpriced for what you get, and there's a $50 cancellation fee, no matter how long you've fulfilled your contract. They stretch you out, making the cancellation process ambiguous, and promising a call back to affirm the cancel, but the call doesn't come.

The internet hardly works. At 85 dollars a month a month you would think they could keep it up and…read morerunning. Try getting a refund on in delivery of service good luck

My appointment was cancelled during my appointment window. I called to see why it was cancelled. I…read morewas told that the technician came by and knocked. No one answered and he heard someone vacuuming. False! A blatant lie that Cox allow their employees to get away with. They refused to send a technician back because "he was already at his next appointment". The service is crap also. I moved in my home in Nov and we are constantly dealing with outages. Im praying we get another major cable provider in this area soon. I would switch without hesitation.

I installed the equipment myself and the app had easy to understand instructions to do so. So far…read moreit's been reliable and when it went out during a storm, they were pretty quick getting it started again. I've been happy with them. Paying the bill is simple on the app.

Avoid this Spectrum store at all costs. I went in for a routine equipment swap pre-arranged by…read moreSpectrum phone support, only to be met with relentless attitude and condescension from the clerk. When I explained support had placed a pickup order, she brushed me off saying, "it's just strange times." She made unprofessional remarks about my last name, gave snide responses when I asked simple questions about technician dispatches, and acted confused when I tried to return the broken gear support instructed me to drop off. Save yourself the headache--skip this store entirely and just have support mail your equipment or send a technician. A formal complaint has been filed, and if the visiting technician confirms their equipment came from this store, a second complaint will be submitted for blatant dishonesty.

Tbh, after my last experience I was reluctant to try them again (told 3 different D2D Sales people,…read more"Not Interested!" But, after my Cable bill (Internet Only) hit triple digits (*$&#$&-$) a few months ago, another Kinetic D2D Salesman stopped by early last week. A far cry, and day/night difference between the 2, as the previous D2D guy (from 2022) tried to set me up with AT&T Cellular service WITHOUT telling me about it (evil!!)! So, after chatting with the guy, thinking about it for a week (managed to catch my neighbor, whose had it for about a year now), and because of the $39.99 Introductory price (saved $99.00 Install), AND, having my own Router (saved $9.99/mo) and Security Suite ($4.99-$19.99/mo) AND, having Autopay from my Checking Account ($6.99 {$4.99+$2.00 Ser Charge/mo), I'm saving boocoo bucks each month over the Cable Co.! :-) So, 2 days ago (Thursday), I sent a text to the D2D guy. And, after chatting a bit, I was lucky enough to get Fiber Optics installed today (Saturday); just 2 days later! 8-) Early this morning, I got an automated text that the tech would be here between 10:45 and 12:45. :-) But, around 08:30, the tech sent me a text, asking if it would be OK to start earlier. After asking what time, he replies, 10 minutes. 8-o 8-) We had a little bit of a problem getting my new Router to sync up with my devices (phone and laptop). So, the tech fiddled some (not sure what he did) and, got it to working (he saved me from having to rent one of theirs)! So, I definitely give their people 5 Stars. But, because the installation point had to be in my bedroom, :-( , I can only give them 4 Stars. Thankfully, the green lights are small and, nowhere near as bright as those blue lights are. Finally, I got most of my devices (old PC can't connect via Wi-Fi) up and running smoothly. Am definitely digging it! Insofar as improved speeds, some pages load noticably faster. Some, no change (due to the site's set speed).

After the cancelling the service for it being unreliable the ENTIRE time that we had, a little over…read morea year, they had the audacity to want to charge a 6 month cancel fee. They have an unburied "temp" line running through our yard, and two of my neighbors yard, and after multiple calls to have them bury it, move it, to no avail, and constant outages - we and all my neighbors have moved on to something else....Yet we are still being billed. Called them, or attempted to call them today and their own phone lines are not working!!! There was so much more I could write, way too much. Don't waste your time!!