By far the worst company that I have ever dealt with. "Customer Service" is a joke. I can't reach a…read moreperson to talk to. I strongly advise....go with another WiFi provider. This is not worth the trouble

If I can give them a big fat 0 i would Im in A area that kinetic can only supply. I work for a…read moregovernment agency doing billing for disasters. I'm in the middle of a disaster and my Internet goes off. They tell me they can't even get someone out to see me for a week. How was that supposed to help me? I'm in the middle of a disaster. Not only does the customer service sucks. The Services I supposed to be getting 100% and it's always between 30 and 50%per the technician. if I'm one day late on my bill, they cut me off so how do I cut them off? The reason they treat us like this is because there's no other Services down here. Every day I have to go to a library or some where else with Internet in order to get my work done but they put me on kinetic business account that I'm paying almost $300 a month for and the services to not work, no apologies. No, don't pay this month. No refunds no nothing praying that AT&T gets to our area. This company does not understand how dangerous it is for us to be in this rural area without even emergency communication because of there's no Internet there's no phones how do we call 911 if there's a emergency, no TV for news. Nothing so how is that safe for us? DO NOT GET Kinetic it's like using a plastic cup with a string attached in 2024 it doesn't work not worth your time or money. They should just close their doors. Reporting to Better Business Bureau, FTC and Department of Safety because they are horrible and unsafe.

Nov 2025 Update:…read more After my Internet only bill hit $100.00/mo :-( , I've been looking for an alternate provider. And, because I only have Internet for my place, it took a bit of research to find another provider. But, once I did, canceling Spectrum service was not easy! I know the CSR has a speil that he has to go through, to try and keep you as a customer (going so far as to offer, 1Gb service for$40.00/mo.; Why couldn't they have offered a discount when I called a few weeks previously asking about it?). But, between that, and asking irrelevant (and, irritating) questions, such as who's my Cellphone provider and, how much I pay, it's ridiculous that it took over 14 minutes to cancel the service. And, on top of that, I have to return the modem and router to either, a Spectrum Store. Or, send the stuff back via, The UPS Store. :-( Though, I did like them, their price increases have gotten out of hand.

I have two reviews at once. First review is for the Milledgeville Ga store employees. I…read moredisconnected service and was told on three separate phone calls to Spectrum to simply return the equipment "to any Spectrum store or UPS store". So I drove to M'ville today to return the equipment. The person behind the counter informed me they don't take back equipment because they are too small of a store And I have to take it myself to a UPS store. I said I was told on three separate callast to return to ANY spectrum store or UPS store. She refused. Another guy came from the back and was listening and didn't say a word, so he didn't care either. I guess they can't keep the equipment and make a UPS run once a month. So I called Spectrum customer support to tell them what the Milledgeville store is like. He was very polite and said he would file a report but can't make them take the equipment back. He said that several times. I informed him this is a Spectrum problem, not a ME problem. I'm not driving to an ups store just because they are too LAZY to schedule an ups pickup. I then spoke to his supervisor and repeated the story. I said I was about to film myself walking the equipment into the store and leaving it on the counter. My job and responsibility was done at this point. The supervisor said he would schedule a pickup from my house today. I said that's fine. But now I wished I had said to have them pick up the equipment from the Spectrum Store in Milledgeville ga. There is a reason the Milledgeville store is "small". It's because they treat people like this. They don't contact us to give updates lower prices. They don't stay competitive. They could keep customers before they ever leave, but if they leave treat them with respect. Try that. So the people on the phone with Spectrum corporation were very professional and did what they could. But letting the Milledgeville store dictate if they decide to follow Spectrums rules is ridiculous. Give them what they want. They don't want to work. Just shut them down.

Cox came out and repositioned the cable from my previous review and they finally got it right. So…read more I will move them into the OK category for now. It appears fixed without any bad consequences-will wait and see. My review has gone from negative 5 stars to 4 stars now because it was fixed good like the picture shows before and after. But 1 star less for all the trouble I had to go through is fair I think. I wanted to give you all an update so you know that they did fix it after effort on my part, so that's a plus for them I needed to recognize here.

Does someone among my friends have a connection or experience that might help me get proper service…read moreby Cox Cable Company in Macon, Georgia? If so, please let me know who to contact to get a bucket up the pole to fix the problem. I have been a Cox customer for 50 years, first ten in my ex husband's name, last 40 in my name. When I retired 15 years ago, I bundled phone, t.v., and internet, and added 15 movie channels, expecting the expense to be my main entertainment in retirement. I started paying about $180.00 month and it is now $240.00 monthly. I've had trouble with the t.v. going down frequently requiring reboots, etc. for several years. In the last three months of 2024, I had four house calls. They have replaced the box several times. EOM November the technician climbed the pole, ran tests and said the men in the bucket needed to make the repairs; they would probably come at night and I didn't need to be available. They did not call to confirm a time, they did not send an email, they were not on the security system camera, but the records show they dropped by and left as no one was home. I have repeatedly told the various techs that it generally happens when it is raining or very cold. Since early November I have had to have a system reboot eleven times. Sometimes it works easy, but often it takes a service representative a half hour to get it done. It went down twice 1/1/25. The same tech came for his 2nd time, again climbed the pole, ran 5 test, and said 4 failed. He couldn't give us details as to WHY they never came with the bucket to repair, but acknowledged they did not make the repairs he requested. On Jan. 6th the t.v. went down again. Although the automatic reboot worked, Doug called and got someone named Erica. She set up a service call for today between 1:00 and 3:00. I just got a call from a technician with an accent. He (M. J.) said he couldn't fix it himself but would escalate the request for the bucket to come. I contacted Cox, and could not be connected to Erica. I explained everything to the service rep. He again said the request for the bucket would be escalated. I asked to talk to a supervisor. I was put on hold. No one came on the line as a supervisor. I am livid. UPDATE; Talked to another rep. This one listened to my whole deal. He explained the system better. It generally takes a full week for the bucket truck to come out. I do not need to be home. They do not inform me of anything. In three days I will call to view the status of the ticket. They can open up and tell me if they have been up the pole to fix it or if it is still pending (which it is now). I did tell the young man I will give it a week and if it isn't fixed I will contact the FCC and file a complaint. Still hoping someone will come up with a connection at Cox Cable to get it done.

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

They left me sitting after buying the best new phone s25 ultra. They instructed me to not touch…read moreyour new or old phone while it transfers. So I did. Over half an hour passed as I sat patiently. I asked where is my salesman. They couldn't find him. He never even started the transfer so someone else gave me instructions to do it myself.