I understand business is crazy in the construction industry now. Still, when I called RBS for a…read moretruss package quote, lumber package, interior door, and exterior door package, they assigned me to David Kiefer, their sales rep. He is very arrogant and rude. He has little man syndrome and doesn't like to deal with women! He first said that if you're not planning on buying our truss package, don't waste my time quoting it. I wouldn't be calling for a quote if I didn't plan on purchasing the packages. We met with David and another gentleman (can't remember his name - very Nice guy). When we arrived for our appointment, a sales rep sat in his cubical, and David Kiefer stood there talking to him. Never once did David say can I help you. The other sales rep he was talking to kept saying that someone was there for an appointment. He kept going about his personal life for at least 10 minutes before acknowledging we were there. We picked out our interior and exterior doors and sent him a picture of a garage door I had chosen. The quote I received was not for the garage door we picked. I asked him if he could correct the selection for the door we picked out. He then acted like an idiot and emailed me that he was never given a picture. I called him immediately and told him that I showed him a photo from my phone and that my husband and RBS's other salesperson were standing there when I showed it. He then replied oh yea, I remember you showing me a picture, but I didn't have it written down. He is very quick to say how busy he is and how he doesn't have time to quote material but the way I see it, he should quit talking to other co-workers about personal things on the job and start working. My husband & I own a Construction Company, and we would never allow an employee or ourselves to treat a customer like he did. This an excellent way for Raymond's Lumber to lose business due to them having an Arrogant, possibly racist employee (to women). I even called and asked if I could be assigned to another sales rep and was told that they could not give me to someone else since David was the initial person I was assigned to. This is what I call a poorly run business.

This place is terrible. Their attitude sucks about everything. Especially the old lady at the front…read moredesk she seems to be mad at the world. They are always lost and never know what is going on. Give your business to Naples Lumber you will definitely notice the difference.

We're very pleased with this family owned window and door company! Their pricing is very…read morecompetitive. The installers were very good and kept everything clean. The quality of our windows and doors are excellent.

Very very happy with everything! So happy I went with paradisewindowsdoors.com…read more after interviewing several companies! Highly recommend!

If you want crap customer service go with these folks. I received a voicemail from them that was on…read moreaccident with the owner not speaking highly about me stating "why the f would we service them they're out of warranty" I never once on my service call requested anything free with them stated I just wanted to buy and have a remote programmed to work with the blinds I paid over 20k with them to have done..... I blew it off until I got an invoice for $155 for them to drop a remote off in my mail box. $95 service call $65 remote replacement. Nah screw these clowns. I'll wisely spend my money else where for future service of these blinds. Work was great tho, CS afterwards was trash. Bruce, Ronnie, and random tech who said on voicemail he'd remove his shirt to do service at my house to appear he didn't know what he was doing all can take this review with pride as they've earned this one star reward. Voicemails saved on my phone for anyone who wants to hear how these folks treat you afterwards.

Their service on what is a great product is horrible. They are confrontational, they blame the…read moreproblems with their products on "user error" and don't take any responsibility for "the shutter" which is clearly a defective product. Four out of five worked fine, but it is my fault that one of them doesn't work. The flippant attitude is throughout the company so it must start at the top. Disappointing experience. The manufacturer deserves a better distributor.

They came out right away gave me an estimate. Took a couple of weeks to order the special double…read morepane glass and installed it with no problems. They were more affordable than the other glass repair people so I would definitely use them again (hopefully won't have to) and recommend them.

Great service today with Elijah. He fixed our large 3 panel slider to the lanai and it opens and…read morecloses effortlessly now. He showed me the problem, fixed it quickly and then showed me how to properly open/ close these heavy doors to keep them from warping again. Highly recommended

I had a great experience with Empire Garage Doors of Naples. Every interaction with them was…read moreprofessional and friendly, from the first call through the finished work. They showed up on time and did excellent work replacing my springs, drums, cables, and rollers. The difference is night and day. The garage door is now smooth and quiet. I suspect some of the problems were lingering damage from Hurricane Irma, and those issues are now fully resolved. I'm in Bonita Bay, and many residents here use Empire, which says a lot. There were no high-pressure sales tactics at all. They assessed the situation, explained what was needed, and then did the job right. If you want competent, straightforward service without drama, these are your people.

From the owner: Empire garage Doors of Naples offers a wide range of hurricane-impact-rated garage doors to meet…read moreevery customer's needs. Our doors are built with the highest quality standards and backed by industry-leading warranties, including optional lifetime hardware. With our expert technical knowledge and exceptional customer service, you can trust Empire Garage Doors to deliver superior products and service. We offer products from leading brands like Amarr, Carriage House, Genie, LiftMaster, Eden Coast, and Haas.

Great company! Had a small repair job done…read more Punctual, clean, great communicator & fair price. everything you would want.

Blair does great work, he knows what he is doing. He installed all of our windows and doors. i…read morewould recommend Blair and his assistant.

House doctors charges a lot of money for their services. I hired them for quite a bit of work on my…read morecondo.I wanted the mirror replaced in my medicine cabinet in my bathroom. They told me they cannot replace the mirror they would have to replace the entire cabinet. The reason why I wanted my mirror replaced is because it was somewhat of a Funhouse mirror. The one they replaced it with it's not real glass and it cannot be cleaned. It's identical to the one I had except this mirror has a permanent smudge in the middle. I cannot clean it. It's extremely annoying, I spent 20 minutes on it and it still has smudges and smears. The owner said there's nothing he can do for me. Very disappointing. I will never hire House doctors again.They didn't do me any favors cost me $400 to have them replace my medicine cabinet for something worse.Danny doesn't know how to run a busines.

We have them out on a couple occasions and they are great. When there was a problem with the lock…read moreon our slider that they had installed, they came right out and took care of the problem. I would definitely recommend them. John L.

the highest qualty service with a top shelf product. the…read moreinstallers of my impact bay windows were incredibly friendly, excellent workers who performed a true work of art installation. and, when they were finished the job, the entire job site was immaculate !!!!! gene m may, 2025

Absolutely shop elsewhere! Signed a contract for impact doors and windows with some interior…read morerepairs and work on 9/17/25 paying 50% upfront for the ordering and supplies. Even after sending the required state demand letter per FL Statutes as of 4/20/26 they have not pulled a permit, done any work towards installing doors or windows and other than hanging a couple sliding barn doors which were damaged as well as the wall and some cabinet handles which were also damaged due to drilling the wrong place no work has been completed. They have not even gotten the doors or windows in stock after 8 months. Filing a DBPR complaint, BBB complaint and have a call into a lawyer today.