My husband is a third generation shopper at Phillips, and I see why! He was proud to get my…read moregorgeous engagement at the same place his father and grandfather bought their wives' jewelry, and the quality of the stone is amazing, especially for what he paid. I fell in love with a diamond wedding band from a different (and MUCH more expensive) store, but 2 months later their ring dropped a diamond. The Other Store had such awful customer service that I showed up to Phillips and asked if they could help. I was immediately greeted and my ring looked over. The quote was a fourth the price of what The Other Store was asking, and they had the work done THAT NIGHT. You can't even tell which stone was replaced, but I've learned my lesson - always go to Phillips for fine jewelry if you want it to last!

I went in for a ring sized 1 hour & half before closing time . Pick up would be next day, I thought…read morewow that's awesome , the lady said it normally takes 24 hours. They did all work in the store. It gets better though . The lady said the jeweler is going to fix your ring today. It will be ready for pick up today in an hour and a half before closing time. I got my ring sized and completed. Holy Molly YES!! Oh I forgot it was two rings sized and a broken necklace fixed 1hr 1/2. I recommend this place 10 out of 10 . I will go back. Great pieces

Great experience here! The staff was super friendly and helpful, and they made finding the perfect…read morepiece really easy. Beautiful jewelry and awesome customer service -- I'll definitely be back!

The absolute worst experience at a jewelry store!!! DO NOT WASTE YOUR TIME!!!! The workers are rude…read moreand aggressive. They take their sweet time on repairs and refuse to give your jewelry back when you ask for it, which I am pretty sure is illegal.... The women are straight up mean and immediately got aggressive with my husband when we went to pick up my ring after 3 attempts before that.

Sold lots of jewelry! Awesome business. Highly recommend for any jewelry needs. Honest people and…read moreno games played

We visited Estate House and purchased the 9 diamonds band. The Estate House treated us as if we…read morewere spending 10's of thousands of dollars. The owner was present and warm as were the sales associates. We were so impressed with just the atmosphere and warmth of the business that we came back for my husband to have ball barons, placed in a heavy diamond and gold ring as well as to have appraisals done on our other jewelry. If you happen to be in Knoxville ring or jewelry shopping, I highly recommend this store. They offer more than just high quality jewelry. They buy gold and silver coins etc. The customer service and variety of jewelry is a 10 out of 10.

The man that owns the place is very kind and considerate to you. He really knows his art trade of…read morerepairing timepieces!! He is not out to take advantage of anyone. I will continue using his service. It is so nice to see a small town local business remain in business and not forced out by big chains like Walmart. We as a community need to support our small downtown businesses. I know I will!! Thank you Patty

Sign on door states that they no longer repair clocks -- just watches. Also, be remindful they no…read morelonger keep normal business hours. 8/8/25

Needed an appraisal for some family jewelry, and Jerry not only gave an appraisal, but additional…read moreinformation on the age and cut of several stones and the historical use of several pieces. Definitely recommend Fountain City Jewelers for appraisals.

Not great. Two watch batteries replaced, took over a week and watches were returned dirty and…read moredidn't even set the correct time!

Don took my dad's space view Bolivia watch 1945 and look like brand new after years of wear and…read moretear, my dad wore this watch for over 30 years. I talk to Don several times he help understand the rebuild process was very friendly knowledgeable great person.

Fantastic job overhauling my railroad approved 214 Accutron! Don is a super nice and extremely…read moreknowledgeable guy!

These are some of the nicest folks I have ever met! They repaired my necklace immediately on the…read morespot! They are very knowledgeable and professional. I highly recommend this wonderful jewelry store!

Was in Cullowhee for baseball season and befriended a lovely lady. I mentioned to her that my…read moreheirloom good luck necklace had broken. My great uncle has been the US Envoy to China in the 30s. He brought it back.. She immediately recommended Hollifield Jewelers. I was really pleased with them and confident to leave it there. Highly recommended

Bo gave me a price, stuck to it, and delivered above and beyond. Four Winds has earned my business…read morefor life.

I brought in 2 watches for new batteries. He put in both batteries but one watch did not work…read moreproperly so he said he can work on it. Paid him for both batteries. Came back to pick up second watch which was now working and he demanded I pay for the battery which I had already paid for. He demanded money and when I showed him my credit card charge to Four Winds that covered both batteries he got very upset, starting cussing at me and called my mother and father unspeakable things. This man is not stable and was upset I had proof that I paid for the batteries. DO NOT DO BUSINESS WITH THIS EATABLISHMENT.

Small family business with experienced and knowledgeable staff. Some timepieces have to be sent out…read moreand there could be a lengthy weight. I'm okay with that as there is no alternative. We are fortunate to have a place where that can be done. This place is a treasure. They are closed on Saturday and Sunday.

On August 7 2025 I brought my antique Mantel Clock in for oiling to Steve Hirschhaut at Concord…read moreWatch, Clock, & Jewelry Center because I trusted him. When I brought in the clock they said it would be 5 months due to surgery on Steve. He sold his interest in the company last November. I was not consulted as to whether I wanted to take my clock back or leave it there. On January 6, 2006 I asked for a status report on my clock. Had to leave a message and asked for a call back. NO CALL. On January 8, 2026 They said they would call with an update. NO CALL. On January 8, 2026 They said the clock maker was bringing some clock back which had been repaired. Mine was not in this delivery. On January 13,2026 They said they would call with an estimate. NO CALL (they said my voicemail was not set up). On January 22,2026 I was given an estimate of $280.00 + tax and that it would be 3 weeks. Said their clockmaker was Black Bear Clock Repair in Kodak. On February 24,2026 had to leave a message about the status of my clock. NO CALL. They said they will contact the clockmaker for a states report. Said she will call me (ya, right!). Was unaware that oiling a mantel clock took 4 1/2 months. It has now been almost 7 months since I dropped off my clock - the new management has had it for 4 1/2 months. I am wondering if they even have my clock and are just stringing me along.

I haven't ever used the pawn shop part of the store so I can't speak to that but I've been a…read morecustomer of the gun shop for years. I've purchased several firearms from them and they are my go-to store for specialty ammunition. Need ammo for your match .22 or old infantry rifle? These folks will be your best bet to have it. They also reliably handle my 01 FFL transfers. For an old gun guy like me, this is the bast gun shop in Maryville.

If you're in a bind then this is the place to go in Maryville to get some decent cash quickly…read more They also have a great selection of video games and musical instruments too. They have low payback rates and have great customer service too, you will always walk away not feeling cheated from here. This place has been there for me when I was down and gave me more than what my digital camera was worth one time too because they knew I would always be back when I needed money. If you need money this is THE best place to go in Maryville, you'll never feel judged and you'll always walk away with cash.