My friend C came here to pick up oil and filter for her car. The store itself isn't big but it has…read moreall the basic things that you would need for your car. Plenty of free parking in front. If you need parts you will need to speak with the sales guy at the front and he can order it for you if it is not in stock. Very knowledgeable staff and friendly service. Great location right downtown.

Good place, especially for paints. Friendly, helpful staff. Not sure if they still have a machine…read moreshop like they used to on Oak St. Now downtown off Pembroke in the same lot as Acklands-Grainger.

Good people good shop. The owner is super nice. A+ they had everything we needed to get back on the…read moreroad.

From the owner: Your local auto parts store, known for specializing in hard-to-find parts. We've been serving…read moreVictoria for over 35 years. Come see our knowledgeable staff to get the right parts for your vehicle today!

I visited the Lordco store on Burnside Road in Victoria to have touch-up paint mixed for my…read morevehicle. Jim assisted me and provided excellent customer service--he was friendly, knowledgeable, and took the time to arrange for the paint to be sent to the Langford Lordco location, which was more convenient for me. He collected my contact information and vehicle details and entered them into the system. When I later went to the Langford store to pick up the paint, it was not there. Staff at the front desk advised that it may have been returned to the Burnside location because more than a week had passed. While I was very impressed with Jim's service, I was disappointed that the paint was unavailable when I went to collect it. On June 29, I returned to the Burnside Lordco location while Jim was away. When I approached the counter, the employee working there did not greet me or ask how she could assist me. I explained the situation regarding the touch-up paint that Jim had arranged to be transferred to the Langford store. She briefly checked the back area, quickly returned, and stated that she could not find anything. She then picked up a can that was sitting beside the computer and asked, "Are you Kelcy?" When I replied that I was not, there was no further effort made to investigate my order or assist me in locating the paint. The interaction came across as unhelpful and lacked the level of customer service I had previously received from Jim. I explained that Langford staff had suggested the paint may have been returned to Burnside. In response, she remarked that "Langford Lordco never knows what they are doing," which I found unprofessional and inappropriate. She then suggested that I provide the paint code so she could mix a new batch. I explained that Jim had likely already mixed the paint and that the issue appeared to be that it had been lost during the transfer between stores. Despite this, she continued to suggest mixing another batch. What concerned me most was that she never asked for my name, phone number, vehicle information, or order details, nor did she appear to check the computer system where Jim had entered my information. As a result, I did not feel that a reasonable effort was made to locate my order. She may not be well suited to a store environment and would benefit from developing stronger customer service skills. The employee who assisted me was identifiable by her blonde hair, nose piercing, and long artificial nails. I was very impressed with the service I received from Jim, but disappointed by this later interaction. The experience left me feeling that my concerns were not taken seriously and that the level of customer service fell short of expectations. As a result, I will be seeking automotive paint products elsewhere in the future.

I've been shopping at Lordco since it opened. The counter staff know cars and they have been able…read moreto find parts for my old truck that no one else in town has been able to get. Lordco is one of first calls when I need parts, and their hours are very convenient. It is one of the two parts store I regularly shop at. I'll be calling them again today and recommend checking them out. J

I am not a car gal. They were so helpful at the store making sure I understood everything. I bought…read morethe same battery because everyone in the store was amazed it lasted over 6 years with no problems, then just completely died! When we went back to install the battery my daughter in-law and I struggled to get the old one out. One of tie downs was stripped. We learned about this thing called corrosion that has a strong of bond as a weld, but it is easily broken with a few good whacks! I took the old battery back for core charge and had them check our work which was less then good. Jake was really helpful and fixed the stripped nut hole for free! Hopefully, I can get another 6 years on this battery!!

I stopped by for a free battery check and was helped immediately by a friendly salesman that did…read morethe test. Very competent and thorough. Replace the battery with better quality than the original and explained all the warranty details. Thanks Mike for a great job that only took half an hour.

Stay away from this place. One Saturday morning I stopped in with a dead battery. The guy tried to…read moresell me a battery that was not even fit for my vehicle, then he tried to tell me my alternator was gone and needed to be rebuilt. That was enough for me. When I backed out of the sale, he then had the gall to charge $20 to jump start my car! My mechanic charged my old battery and replaced the voltage regulator for $150. He said the battery and the alternator were just fine. So I would've spent nearly $300 at Macs and problem would still be there. Don't go to this place, see your honest mechanic instead and save yourself some money and headache!

A very negative experience. They might have had the cheapest starters and alternators in town, but…read moreyou get what you pay for. I've had to swap out the alternator once, and the starter 3 times, and it's still giving me trouble. Every time I go back to say it isn't working again, I get the 3rd degree and he gives me some shifty look like I'm trying to scam him. Spend the money and go somewhere else if you value your time and energy.

I was very pleased with the courteous and professional service and advice I received from Tyler and…read moreJustin, they were great. Tom did a great job on my hitch and wiring installation. I would definitely recommend the Action team. Mike E.

I cannot recommend KenCo highly enough. Shop owner Ken offers the kind of down-home, friendly and…read morehonest service you seldom see anymore.

I was visiting the island on a 20-year-old virago and blew a clutch cable near Port Renfrew. I…read morelimped into Sook and found Kel. He had the part! He installed it and had me on the road in 20 minutes for a excellent price.