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    Willow Fly

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    4 years ago

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    Dillard's - A quick peek just outside of the store to see Mr Claus!

    Dillard's

    (30 reviews)

    $$

    Dillards is a timeless and classy store...always. Are they hip to the current styles? Of course…read more But they also retain the magic of the traditional department store that has gotten lost over the years with strip malls dominating the landscape. Each time we come here the store seems spotless and well run. Kudos to the management. My wife purchased two pair of shoes and really enjoyed the service! Now...let's talk about those prices.

    I recently visited Dillard's to buy shoes for my 4-year-old, and unfortunately, it was one of the…read moremost frustrating retail experiences I've had in years. I don't typically shop in-person, but I had this idea that we might get help with sizing and understanding of the difference between the brands if we went in-person. Maybe there was SOME reason to still make the hike out to a box store, as opposed to buying on Amazon. Well, after waiting 20-30 minutes, trying on the display shoes, no staff in sight, and my 4-year-old begging to leave - I had no choice but to help myself.... In hindsight, yes, I should have just left and taken my business elsewhere, but my son already picked out a toy...so, I was pretty set on getting him shoes, a toy, and heading out. Anyway, after trying on all of the display shoes that I could find, I finally went into the back to grab several pairs of shoes so I could start fitting my child/hopefully complete my purchase. I was balancing six or seven boxes and organizing them for my son to start trying on when two staff arrived. I was finally asked if I needed help. Ha! I said that yeah I really did need help, but I had everything I needed at the moment. So, then, one member got a real stern voice and serious look on her face to tell me customers were NOT allowed in the back room. Like I was in the wrong or did something wrong - In front of my child. I said I wasn't sure if anyone was working the area, or if it had turned into a self-serve option. (Everything else has). I explained I had been waiting for almost half an hour, and I just wanted to try on some shoes. The staff member then told me that they had not been off the floor THAT long. Again, in front of my child. Like - why are you arguing with me about the amount of time I was waiting without help?? A simple, 'I'm so sorry for the wait--let me help you from now on though, because I'm the one that should be getting things from the back FOR you' would have resolved everything. Instead, the staff chose to reprimand me, argue over irrelevant details like how long they were gone from their post (you think I WANT to go do your job), and generally make me feel extremely awkward and unwelcome. To make matters worse, they stood off to the side glaring at me as I juggled putting shoes on my kid AND putting ones that didn't work back into their boxes. Wouldn't it have been helpful to assist me in that moment? Wouldn't it be great to say, "Hey, I'm sorry we got off on the wrong foot there at first...but, can I help a mom out by putting these shoes away for you if they don't work?" For reference, I purchased $130 worth of shoes and toys from the store that day and had intended to buy multiple pairs of shoes if anyone had been proactive in helping. But, honestly, it was easier to just go to Belk.

    Belk - South entrance

    Belk

    (21 reviews)

    $$

    Good store love it, my friend lives in Indiana and wishes she had a Belk store down there. When…read morethey have sales, it's good, but no sale can be a little pricey. Customer services is great, and that's big.

    If you're losing business in droves, it is no surprise. I literally had to try to return something…read moreon four attempts because employees would actively ignore me and tonight there were four of them all standing together, actively ignoring me while I stood receipt in hand hand, trying to return some dresses it was only after I walked away, intent on going to customer service to report that I was being actively ignored by four grown women employees and they called me back and decided to not ignore me anymore, but I will never go back there because nobody is friendly. Everyone has an attitude and it's impossible to get anybody to wait on you. they were tidying things up and talking amongst themselves as I stood there for about four or five minutes nobody acknowledged me nobody said I'll be right with you. Nobody said can I help you when I tell you they looked me in my face and then chose to ignore me that is exactly what happened and I hope you can see it on the video tapes. Where are they had to call me back because I had walked away intent on finding a manager. I wish that people could find jobs. They enjoyed doing instead of being resentful, hateful, and passive aggressive. I am so sorry that doing your job triggers you so much. Maybe customer service is not the line of work you should be in. I will never ever be back to Belk at the bridge Street, ever guaranteed! Absolutely disgraceful customer service I used to work for a Belk I am absolutely disgusted, completely utterly appalled at the apathy. It cost nothing to be a human and to be kind of one another absolutely nothing in fact, I'm pretty sure it expends more energy to be a passive aggressive harpy! Here is hoping they all have the night they deserve!!! They all seemed really miserable!! Good help must be an impossibility for you all!

    Willow Fly - womenscloth - Updated May 2026

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