We had the misfortune of working with Brett insurance over the past year. We held 2 business…read morepolicies, home, and auto insurance. We paid for all of these policies upfront and were billed additionally throughout the year... not sure why, no one could explain what the charges were for. We were encouraged to buy a $2,000 policy for a company we did not end up proceeding with and Jim Brett told us that we would be refunded if we didn't move forward with that business. We were additionally billed for this nonexistent company and our "refund" for the unused $2,000 was returned in the amount of $120. Our auto policy was paid upfront and randomly billed throughout the year with no explanation(see the pattern) but our new insurance agency couldn't find the previous policy, apparently it was never purchased??? This was scary to find out AFTER driving across the country twice. Save yourself a lot of money and worry, find someone else. Also, send a man to talk to Jim Brett because he is incredibly disrespectful in the way he talks to women.

Please BEWARE of the Brett Insurance Agency, Inc.. I have had a nightmare month with their…read moreunprofessional staff from all levels of the organization INCLUDING their insulting and disrespectful owner Jim Brett. My wife and I are moving. I thought, well this shouldn't be so bad since I use an agency I will just call them to see about how to transition from homeowners to renters. Shouldn't be hard, right? Since I have a pit bull, they were going to have to shop around to see if anyone would cover me. Whatever. Well, after several business days of no response I called back to get a status of my renters request and was just told that "we are busy and I haven't even started it yet." To which I replied, "We are moving very soon, and I need to confirm insurance in order to finalize a lease." Since I had all of this extra time to work with, I decided to shop my auto around. Well, it took me 15 minutes or less to find out that Geico was about $280/yr cheaper. Funny, when I had Brett shop it around a few months prior, I was told that they couldn't get a cheaper rate. I also decided at this point to start checking around for pit bull friendly rental insurance providers. SPECIAL NOTE TO PIT BULL OWNERS: STATE FARM doesn't care about breed. They were also very reasonable. Thanks State Farm!! I digress. Well, since I was going to be moving my auto, I started the process of cancelling my auto and umbrella through Brett. I did however call back and reiterate that I needed to make sure that my current homeowners could be rewritten to an empty dwelling to MAKE SURE that I maintain coverage until we sell our house. After being passed between Brandy, and a coworker and then back again, I was told that I would have a response on the rewrite details by Tuesday, a full 2 weeks after my initial contact. Big surprise, no call. So that brings us to today, Wednesday when I get a voicemail from THE Jim Brett. I'm thinking, wow, pretty cool, the owner reached out because his staff has been jerking me around. So picture my surprise when I call him back and he expresses disappointment in ME that I picked State Farm for my renters and moved my auto to another provider. No apology for awful response time, and no offer to get my homeowners to empty dwelling policy rushed out since I had been waiting for 2 weeks already and am moving in 11 days. Instead, he says "well since you already moved your other policies, I'm not really interested in writing your homeowners." I was shocked. The owner, telling me that after his company has already failed me on several commitments, that he will not be following through on writing the final piece to my insurance puzzle. Basically, the Brett agency was dropping me. Jim said "well, you're dropping me." I guess that is one perspective in an all or nothing world that Jim must live in. Thanks Jim, for pulling the rug out from under me 11 days before my move. Now I get to scramble and find another homeowners policy and set it up for payment through my Mortgage escrow account. UGH. Absolutely no value added by this company, but plenty of stress in an already stressful time for my family and I. I have to caution you to not support this organization. They are apparently only focused on new business development, and can't be caught up with re-shopping current accounts to seek lower rates or rewriting policies to accommodate life changes. Please do yourself a favor, don't engage them for your insurance needs. Seek out another provider that truly has your best interests in mind. And in this world of being able to obtain instant insurance quotes, DO NOT ACCEPT 2 week turnaround and slow response because your agent is 'busy'.

Everyone in this office is knowledgeable and experienced with with the details of my policy…read more If they're not sure about a particular situation, they will investigate and get back to me with advise. They have my interest first. Perry has always given me good advise. I trust and appreciate them

Perry is an exceptional agent, who took ample time to explain my insurance needs. The agency and…read morestaff are always warm and welcoming, and are an absolute pleasure to work with.

Ryan and Carrie were awesome to work with. When I added my 2 teens to my car insurance policy…read morethrough my prior insurance agency, my premium went through the roof. I contacted Ryan and he was able to save us hundreds of dollars a year. We communicated mostly via email and when it came time to actually sign the papers and make the switch, he had all of the paperwork ready to go. It was a quick easy transition. He even took care of notifying our other insurance company that we were canceling with them. Highly recommend Ryan, Carrie and Farmers insurance!

Ryan saved me money on both my car and home insurance. That was great but it was even better to…read moretalk with an insurance that really cares about your needs and goes that extra mile to make sure you are completely satisfied. I would recommend Ryan to all my friends and everyone who is looking for insurance of any kind.

Best family help ever I paver my family in her hands and they have helped us financially and care…read morefor us as if they very own

I was amazed by how quickly everything was organized between State Farm,Enterprise car rental.and…read morethe body shop at Thomas Buick. I also, am apreciative on the break State Farm gave me on my total bill at Enterprise car rental. Thank you, Donald Kolar

Lets discuss customer service and lack of cohesive infrastructure to do an efficient job…read more The phone number that is listed on Google, is incorrect. How can a multibillion dollar company drop the ball on your consumer relations number? You know, the number you call to express concerns, lack of service and such a poor phone system no one can transfer a call to another dept. Shameful

Michelle Octavio Fraudulently made changes to my insurance policy without consulting with me or my…read moreconsent. She specifically stated "I don't deal with people like you" referring to disabled women of color. Michelle Octavio was rude and condescending ignoring my phone calls and email on numerous occasions. She finally picked up when I called this morning and did nothing screamed vulgarities at me, make false statements and screamed over my voice and hung up the phone. She's extremely ghetto & trashy lacks social etiquette, decorum, basic professionalism and integrity.

I just got off the phone with Michelle and she was so rude and disrespectful that I will be taking…read moremy policy elsewhere. I have had state farm for 26 years, 2 cars and homeowners. I questioned the rate of a new car and she talked over me, talked down to me and then was just outright belligerent and rude. Outside of the fact that you can never get her on the phone and never get a call back, she's a terrible person. Ill spend my money somewhere else.