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    Williamsburg Endocrinology

    1.0 (1 review)

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    1 year ago

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    Riverside Primary Care Kiln Creek

    Riverside Primary Care Kiln Creek

    2.6(5 reviews)
    21.4 mi

    my last Dr at Riverside told me that she wasn't allowed to do bloodwork so I made an appointment at…read moreRiverside Primary Care so that I could have a PCP. The week before my appointment I received numerous text and emails reminding me of my appointment. they even scheduled a Medicare Wellness appointment for the same day. the reminders gave instructions on what to bring to the appointment and to arrive 15 minutes before the appointment. they asked me to check in online. well the day of my appointment arrived an as I was preparing to leave my house I received a phone call telling me that my appointment had been cancelled. when I asked why they said they were no longer accepting Humana Insurance. I asked why they waited until an hour before the appointment time and the lies began. I have been using the insurance at Riverside for the last 3 years. Did they just stop using it at 9:am on the day of my appointment? I offered to pay for the visit in cash. she refused saying they couldn't take cash. No apology was offered for the last minute cancellation. just rudeness and even got the phone hung up on me because I was upset. this was handled poorly by the office staff. they let me know that they didn't care that I had an appointment and wanted to see a doctor for my health. It's amazing how people treat you when they think they are in charge.

    Darcy Spurgeon is one of the worst "doctors" I've been to. She doesn't listen, she doesn't take…read morenotes, she depends on AI to record her notes so she never gets to know her patients whatsoever. She has been rude to myself, my husband, & my father for a year now & all 3 of us were patients. Not anymore. We will spend our hard earned money elsewhere. She has been absent AT BEST with my 89 yo father who has Dementia & she didn't even update his health records to show he has it. I asked her for his diagnosis for his physical therapist & she got nasty with me for asking & when I returned the attitude she told me she would no longer see my father because of MY behavior. My behavior? I only matched your tone Darcy. I didn't curse, I didn't yell, I didn't call you any names. I simply told you to go check your AI notes so that you could see that what you told me is what you told me because you are trying to deny saying things you've said. I'll NEVER go to this office again as long as she is employed there so you are losing not one but 3 patients over this.

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    Williamsburg Endocrinology - endocrinologists - Updated May 2026

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