This past weekend I needed a battery jump. Billy's Imports showed up for me for roadside with AAA…read more "Darren" was the technician. Do NOT let him touch your car, and do not leave it out of your sight there while he is working there. I have a 2001 Toyota RAV4. I did roadside for a battery jump. Should be no big deal. My girl scout troop went over this in high school, changing tires, jumping batteries. Basic stuff. Darren with Billy's Imports showed up. He took one look at the plastic cover over the battery, and said "We don't deal with all that now." referring to the plastic cover over the battery that keeps rain off. I said I would take it off, let me get my pin puller (it attaches with little plastic brad things; "trim panel push retainers" if you want to Google it). He said he was going to get a screwdriver. I was taking the plastic battery cover off, with my pin puller that I keep in a toolkit in my car. Darren came back from his truck with a big flat head screwdriver, came up behind me, reached the screwdriver under my arm, stuck the screwdriver under the big plastic battery cover (not under the edge of a pin), and went to pry using the edge of my hood as leverage and scratched the paint off from my hood. I got my hand on his screwdriver and pulled it away from my car, so the paint scratching stopped almost immediately. I showed him the paint scratches, and told him he shouldn't scratch the paint all up, because now it will rust. He told me, "A 2001 car, you've gotta be kidding me." Kept saying bad things about my car. I told him he needed to take some steps back and I will use the appropriate tool to take off the battery cover. I got 4 of the 6 plastic pins things off in not even 2 min, and he again reached under my arm pushed all in, bent the plastic cover back (plastic cover was fine and did not break from this), and put the connectors from his jumper thing on the battery. It was stressful for me starting the car, and the hood blocking my view of what he was doing and him touching my car when I couldn't watch him, because: 1) he showed up for a roadside job without basic tools, 2) he had been grabbing around me from behind while I was doing the prep (prep that I didn't know I had to do ahead of time because every single other roadside jump has taken the plastic battery cover off and I have had this same car since 2005), 3) he rammed a flathead screwdriver in where he shouldn't have and tried inappropriately prying against metal and scratched the paint up, and 4) he told me it didn't matter that he mistreated my car because it's a 2001 car so I shouldn't care. Did connect the red and black correctly, and not explode the battery right in my car. So there's that positive. I did call the number on the truck, and the owner, Pam, answered. She apologized, but also spent most of the phone call telling me it wasn't their job to take the plastic battery cover off for a jump start. She also seemed dismissive that the damage he did was small and just a few small scratches, but the reason that it's just a little damage is that I was there and saw it and I grabbed the screwdriver and pulled it away from my car. She was more dismissive than an apology, and was more interested in saying why taking the plastic cover off the battery is too much work for a jumpstart. Well, I took it off, and I didn't complain about that. I complained about him scratching the paint all up on my hood, which means it will rust. At least, you can get ahold of the owner. But, also, she never really apologized or seemed to take it seriously. I bought tough up paint at the auto parts store, and took the time to clean it and paint where Billy's Imports scratched my car up. So, hopefully that will hold up and not rust, and minimize the damage they did. They just do not respect an older vehicle. They are not upfront. They took a ticket from AAA that said the make, model, and year of the car. Could have declined the ticket. They messed up my car, then told me that they have a right to mess it up because "A 2001 car, you've gotta be kidding me." This specifically is Darren who did this. That was with me right there watching, and telling me to my face why they feel justified to mess up my car. How much worst would it be if I weren't right there watching? When you take a car for service, anywhere, you need to take a pic under the hood, of all 4 sides and the roof, of the interior, of the dashboard, of the trunk, of each wheel well. When you pick up your car, you have to look at the pic of each and compared to your phone, and look for anything amiss. Then drive in figure 8s in the parking lot, so if anything is wrong and a piece falls off, then that will be in the parking lot before you get on the highway. You have to do that everywhere you take your car, because some places will do a bad job. It is people like Darren at Billy's Imports that is why you have to do that.

Broke down on the side of the highway and they were so responsive and kind and helpful. By far my…read morebest roadside experience.

Great service! Fast and friendly! Fair price and honest!…read moreWill return when need more tires. Highly recommend!

We had to stop by MS Tire today on the way home from the lake due to a truck tire delaminating…read more They took off the bad tire and replaced and balanced with another tire. Owner didn't like the tire he had installed and installed another tire and balanced it also. They stopped what they were doing to help us. The cost was more than reasonable. My question is would I go to them again and the answer is yes.

Great customer service. Honest people. I really like this place for all your auto services. Tho,…read moreThey don't service diesel trucks.

The staff and mechanics at Terwilliger's really go the extra mile! Honest, fair and reliable…read moreservice for all makes and models of vehicles. Would definitely recommend this shop to anyone in the area who might need a set of tires or general repairs to their car, SUV or truck.

I was in Statesboro for the day, and right before I was going to leave, my battery died on me. When…read moreI searched for auto repair, Auto Care Service came up. I went there, and the service guy came out to greet me. When I told him I wasn't from the area, he dropped everything and helped me. I highly recommend this place!

Mike has done an awesome job repairing my son's car while he's away at school. He has proven to be…read morecourteous, reliable and affordable. With me being 3 hours away it's difficult for me to maintain emergency auto situations. Mike called me every step of the way to keep me posted. Please check him out if you're in the area or if you have kids attending college at Ga Southern. I would give 10 stars if I was allowed to do so..

We called this company to help us with an emergency breakdown 2.5 hours from our home. They were…read morevery gracious and welcoming, and they did an amazing job of repairing our vehicle at a very reasonable cost. I would give them 5 plus stars. They are our family's heroes.

The staff and Kaye have taken very good care of me since I have been taking my car to them. They…read moreeven did some quick repairs without charging me. Prices for their work are very reasonable. The guys(William, Billy and Shane) are very knowledgable about all car brands and models. The waiting area and restrooms are very clean. Ms Kaye and the staff are very nice and will talk to you when they are not busy. If you have a problem with your car or truck and are tired of paying outrageous repair prices. Bring it here for service.

I found them to be honest, helpful and very good at what they do. I've taken both our vehicles…read morethere and I'm also taking the one I just bought to have them look it over. A+

I had to get a new engine for my Nissan Xterra. They put it together and I had my car back. There…read morewere some mistakes, but he covered the costs if it was something they replaced. My battery negative terminal was pinched when they put it together. They replaced the cable and battery with no problems and no charge. He even covered the towing. Mistakes happen on big jobs. It shows good character when they own their mistakes!

I have had Windows tinted a lot over the years and have never been more satisfied than this time. I…read morecalled about side windows for my truck with a possibility of having light tint on front window to block glare But was concerned about not seeing clearly out the window at night. Both told me that I should have no problem seeing out but that I could decide later and gave me pricing for both options. I arrived, saw their work and decided for front included. The installation tech came out to talk to me and allowed me to get something from car while he was installing. They let me have a loaner as well. Superior service! Seemed pricey but I checked around and they were least expensive for my needs. The front tint allows me to still see clearly at night but not have to wear sunglasses on brought days. Yay!

Quality tint. We had some miscommunication on pricing and they worked with me when I went to pick…read moreit up. Very well run shop and very efficient timing. Highly recommend.

I was desperate and needed my car fixed quick. He came over a couple hours later and fixed my…read moreSubaru on a Sunday! He is fair on his prices and is very professional.

Came on time and pinpointed our issue so we wouldn't be shooting in the dark. I definitely approve…read moreShae!