I must first explain that I really liked Dr. Williams ands felt very comfortable worth his care. However, his office staff was apathetic and often rude. They acted as if scheduling an appointment was an inconvenience. When insurance pre approvals were needed they, more than once, delayed sending them to the insurance provider for two weeks. Additionally, the staff took am unacceptably long time to forward records when consultations were needed and finally when I decided to transfer to another doctor. When following up with the office, the staff would refuse to offer explanation for delays and said that they couldn't answer when paperwork would be processed, but that one to two weeks was not uncommon.
Unfortunately, not even the best doctor could make up for the rude and inconsiderate attitudes of the office staff. read more