The installation crew was superb. They arrived on time, answered my questions, adjusted the plan of…read morework to accommodate my needs (working from home), and cleaned up thoroughly.

I went there thinking it was McGrew's carpet cleaning. While they took my rug and I paid for the…read moreservice, this is not the good old McGrews cleaning. They sold the flooring business, which now uses the name. The carpet I turned over to them was very expensive and had dog vomit. They did not spot treat it, but cleaned the whole thing in a way that faded the colors and only set in the pet vomit. Gave it back to me without showing me results. I got it home and saw the spots, called them immediately. I left a message on their voice mail (4pm) about the issue. It has been two days and no return call. I did find the people at the real McGrews carpet cleaning, who are in my house right now working to remove the stain. Yes - they came to our house. If you need your carpet cleaned, find the family that ran McGrew's carpet cleaning. Do not use this company which is trying to borrow off the McGrew name.

Ty and his guys know what they are doing. Our floors were 60 year old originals. We wanted them…read moreredone as part of our kitchen renovation. Part of the floors needed replacing while the other parts just needed refinishing. You cannot tell at all where the old wood and the new wood are. Our floors look fantastic. Could not have asked for anything better. Communication with Ty was so easy. Shout out to Ty's guy Cesar who assisted on the project. Don't hesitate, hire Browns flooring.

I wasn't going to write a review of Brown's Hardwood Floors, because he did redo them after the…read morefirst fiasco, but my satisfaction has decreased with after-the-fact issues. Ty Brown was replacing the laundry room floor and refinishing the living room/ dining room. The adjacent kitchen / den area had been refinished about 4 years previously. The biggest issue I have with his work is with the color-matching. He asked if I wanted water-based stain. I said something to the effect that I thought they had used water-based stain on the previously refinished areas, but literally said, "I just want it to match." I did say that I knew it might not be exact, because I had seen that the color changes slightly over time (I was referring to the fact that the color under my rugs was slightly DARKER than the color that was exposed to light). I was out of town while they redid the floors. A friend came by to take care of my cats. And despite the fact that I told him TWICE and reiterated in email that two cats would be in one room and the other cat would be in another room--and I put actual SIGNS on the doors saying "CATS (and the cats' names)--he left the exterior door to one area with cats open and both indoor cats got out. My friend and Mr. Brown's worker (she was awesome) were able to retrieve the cats (after I saw the outside door open on my security camera and alerted my friend to the issue). To give him credit, Mr. Brown took off the charge for replacing the sub flooring in one small area (6 SF) to compensate, so that in itself wasn't too bad. It worked out okay and Mr. Brown made it right. But I got back from my trip and saw that he hadn't stained the new floors at all!!! What?!? When we did the walk-through the next day I told him I couldn't live with them like this, and he grumblingly agreed to redo, after telling me that he thought I had understood that the color would turn amber over time and match(!!!). I had to hurriedly find movers to move all my furniture AGAIN, and he and his worker (who was excellent BTW) came back on Sunday and redid the floors. He was much more positive and taking complete responsibility then (no grumbling), and he did reimburse me for the additional furniture moving (because I had paid extra for his team to move the first time). He brought two stains and we both agreed one looked good. He and his worker spent all Sunday lightly sanding and re-doing the floors. The colors looked good initially--maybe when wet?--but seem to have faded--see pics below. They are much better than the "no-stain" floors, but still not what I would expect for a match from a hardwood floor expert. To to top it off, when the second movers went to move my corner china cabinet, they found that both glass shelves were broken. Apparently they hadn't removed them before moving. To be fair, I didn't tell Ty about the broken shelves, because I was so effing tired of dealing with him. I think he would have reimbursed the money for the glass shelves ($400+). The hiccups with the furniture moving etc. I could deal with. Letting the cats get out I can deal with. What I have trouble with are two things. First: the color once dried is nowhere near a good match. Did they skip additional coats? Did it lighten that much when drying? Second, and most importantly, he told me with the initial lack of stain that the color would "amber up" with time. Apparently OIL-based stains will amber over time, but WATER-based stains will fade in the light (as I had observed). WTF. I can only conclude that he tried to take a short cut, thinking I would not question it. This is not okay.

Friendly, but not pushy. Professional. Helped with the decision. We selected Palmetto for carpet…read moreafter talking with several sources. Stacy worked with us. Installation was excellent; we're completely satisfied.

I am so pleased with their customer service and installation! Very courteous and prompt!…read more And...the job was actually less expensive than the "big box" had quoted us!

They responded quickly to our need for a small repair. We had water damage to a threshold and one…read moretile. They made sure to look for more water and fixed two other planks with water under them but which hadn't swollen yet. This prevented a future repair. A very professional move. Price was reasonable. We are very happy

Promptly replies to my questions and is knowledgeable about the process. I would recommend their…read moreservices

I reached out to get some LVP installation and was very impressed with the customer service and the…read moreinstallation! They were extremely helpful throughout the process and would highly recommend them!

Ray's Flooring did a fantastic job installing my flooring!! I just relocated to Charleston, SC. for…read morework, with my wife Nicolette. She's about 7 months pregnant so we have so many things going on, before the baby gets here so we HAD to make sure we had waterproof flooring installed throughout the house so we'd never have to worry about flooring ever again! Ray's Flooring gave me a great price for 1700 ft2, and 26 stairs. I didn't want to have to do anything because of work and my wife being pregnant so I coordinated a delivery through them where they brought all 6000 lbs. into my home, they removed all 1700 ft2 of laminate, padding, and tile from the bathrooms, and carpet on the stairs. We loved the home from the moment we walked in, it just needed some updates to really make it ours. I tip my hat to Jonathan, Robert, and the awesome team at Ray's Flooring for turning my house into a home! The flooring looks amazing, the installers were very friendly, and also receptive to feedback (mostly my wife asking for updates, lol). They did this whole project in just 3 days! Quick and efficient!!!! THANK YOU!

buyers beware do not hire this company to install your floors! their work is horrible and they…read moredon't stand behind it! very poor customer service! very dissatisfied customers!

I was new to the Charleston area, in a new house. I wanted my garage floor done. I checked out 4…read moreor 5 companies offering similar floor finishing treatments, and got a quote from two. I chose Patriot for two reasons: their quote was competitive, and they are a family business. I'm so pleased with the results; I heartily recommend team Patriot. I was up against a deadline, and Patriot was with me every step of the way. I had an issue along the was, and Patriot stood behind their product and team, and resolved it beyond my expectations. These guys know customer service, and take pride in their work. Give them a try.

The entire process was exceptional and a major shout out to Nadean, who was super responsive and…read morequick to answer questions. The garage looks amazing and they couldn't have made it any easier as a customer!

Trustworthy. Told me I didn't need a new floor just yet despite having my business if they said…read moreotherwise. Need more folks like this in the industry. Update: Pat and his team redid my hardwood floors and foundation when the time was right. They not only fixed my subfloor and joist issues, they installed new hardwood through my kitchen, dining room, closets, living room, and bathroom. It looks incredible. There was a slip up with plumbing that they promptly paid a plumber to fix. There was a slip up with covering some areas with plastic and they brought in an incredible team to clean my entire house even though I didn't request it. The price was so good I felt like I was pulling one over on them. I gave one of their guys a tv bc they were doing such a good job. Seriously, they could triple their prices and still would be competitive in CHS. If communication is slow just keep in touch with Pat and they'll get the job done. I've never met a better contractor or contracting team, and I doubt I ever will. Thanks so much Pat and team.