BEWARE ALL SUPPLIERS
We have been in business over 10 years with over 1000 Nationwide installations and pride ourselves in offering a good service.
We supplied and installed equipment, which is commercial grade, designed and installed for the required purpose in Feb 2024.
We were contacted by WT Skin Directors regarding an issue with the equipment and asked them to send us a video so we could forward to our tech support team to look at.
A video was sent by WT Skin Richmond Director which pointed to physical damage to the equipment rather than simply failing - this we deduce from our experience, the manufacturer states the same. Physical damage is not covered under manufacturer warranty and as such we have no liability.
Since then, WT Skin Directors have asked several staff and customers to leave us 1 star reviews, which is unprofessional , and simply very childish for a business owner to behave in this way.
The Director claims he has a report from an expert which contradicts our opinion, unfortunately despite many requests he refuses to share this with us and has advised 'I'd sort this one out mate' and that we must fix it and he'll make these reviews 'go away'..
This afternoon the Director messaged to say "You'll be sorry the day you ever f....lived "
We are not shying away from our responsibilities and have tried to resolve the situation - however cannot assist if WT Skin Richmond Directors don't want to help. read more